Viagogo Reviews 

I have a number of complaints against viagogo and my bank are investigating them

Ordered and paid for 2 x adult tickets for a rugby game when received the tickets they supplied childrens tickets. When i tried to get refund was refused as aparently tickets were for childrens wrek, which was correct for every adult ticket you received a free childs ticket. They refused a refund. Thiscompany is very unreliable and no support for the customer

Totally False advertising we we "purchased" tickets to an AFL game whne the tickets were sent they are children tickets which was not explained. Trying to call back money thru credit cards and Consumer affairs

Via go go poses as an official ticket sales outlet advertising “less that 1% left” for tickets that are not even on sale yet and they have no guaranteed access to. The prices are also 5 to 10 times the actual price of tickets… Via Go Go has been prosecuted by the ACCC for their fraudulent advertising and for scamming people. Absolute no refund policy, even if the actual tickets aren’t even on sale yet. SCAM

The event experience was amazing and so glad we made the trip for the 3 days of magic round.

All good thank you. BUT I found the acceptance of tickets difficult. You assume that elderly persons (the sort that go to the Opera) understand how to manipulate the transference of tickets from your digital notification to me.
I tried many times and realised I had to point my iphone at the Q code. This then led to the ticket showing up in my Apple Wallet! Heavens knows how?
What would I have done if I did not have an iphone?
I tried to download your app but noting worked. I phoned the number you provided and the person who answered told me they had noting to do with your company .
It was a nightmare, but, as i have said, I found my tickets in Apple Wallet and the usher at the Opera accepted them. The opera was great, absolutely wonderful, but I was very concerned I would be turned away at the theatre.
My strongest suggestion is to review your ticket transfer process. Why am I not allowed to print them off?
What happens if one does not have a computer or iphone?
Christopher and Jenelle Brangwin AM RFD.

If I could review this platform as a zero I would we bought tickets to go at an inflated price to magic round day three, my daughter flew in for it. We were on the train on the way in there get there and then receive an email saying that the seller has been able to take the tickets back after we paid for it months ago. First game started at 2 o’clock and we received an email at 2:09 with the tickets removed from us. I don’t understand how this is even allowed to happen.

Been using for years, everything smooth and safe.

Went to purchase ticket for $280.. going through buying process like normal, only to realise that as I cleared the payment, it had an added $99 fee on it.
I requested refund within 10 minutes of making purchase, to which I realised their policy is that all sales are final.
Jokes on me for being naive.
Will not buy from them or recommend them to anyone.
Use tixel instead...

Untrustworthy. Avoid this company, they sell you tickets months out, and then minutes before the event they tell you they don't have your tickets.

Incredibly stressful, everything is through bots to save money and then break the trust of actually providing the service you have paid for.

Clearly for events you need certainty, you cannot trust this company, I am personally £1,500 out of pocket after flights and accommodation and then not been given the tickets I paid for - no compensation has been offered.

Worst company and customer service ever. Avoid like the plague.

Great support all throughout

Although tickets were extremely expensive, it was a great experience and memorable, historical moment which I will cherish for life!

Accompanied of my dad and son.

I bought tickets via Viagogo and then resold them when I decided I didn't want to go. Horrendous process to get the tickets to the buyer. I tried 3x to get help via Viagogo support. First person cut me off and left the chat. 2nd person gave up and closed the chat. 3rd person did try to help but then I managed to figure out a way to share tickets via Google wallet. All happening 1hour 30mins prior to the ahow. Will never ever use Viagogo ever again.

I would give minus stars if I could. I searched for Lion King musical tickets and Viagogo appeared at the top, looking like an authorised seller. Only after payment did I realise I had been charged over $270 in “handling fees” for 4 tickets. No clear seat allocation was provided, and the tickets were not delivered instantly like every legitimate ticketing platform I have used before.

Customer service simply repeated scripted responses and admitted they are waiting for the seller to transfer the tickets, meaning they may not even have the tickets yet. Despite this, they refused cancellation.

The entire experience feels deliberately misleading and designed to pressure customers into overpaying before they fully understand what they are buying. I genuinely do not understand how this business model is still allowed to operate in Australia.

They overcharged me and then I tried selling the tickets via Viagogo. They didn't sell and then they charged me extra after the event was over! Scamming dogs!!

SO DISAPPOINTED
🚨🚨🚨🚨
Paid inflated prices, waited 24+ hours, and still no access to tickets. The link doesn’t work. Customer service is useless. Avoid this platform.

Ticket prices jump drastically on the last page of checkout and didn’t realise. Over paid significantly. Bought 4 tickets at once and they only let you sell them all together. And they don’t give you the tickets in any form to sell elsewhere either. Such a shameful website anyone who works there should be embarrassed. Also if I try to sell the tickets on viagogo they keep telling me they’re priced to high and I have to reduce the price just so they will be shown to potential buyers. I reduce the price to their recommended price and immediately it flags it and says I need to reduce again. Appalling service would not recommend.

Hi,I want to sell my tickets of Fifa 25 june match