Vets Now - Nottingham Reviews 160

My vets were closed on the Saturday afternoon before bank holiday so when my cat had an eye injury I had no option but to go to the emergency vet. The staff were all lovely, however I find the emergency consultation cost of £300 on a Saturday afternoon to be outrageous. I would understand more if it's the middle of the night or a Sunday, but they have you over a barrel - and this is all emergency vets, not just Vets Now.

They also do not accept Petplan at point of payment, unlike some vets and they charge £20 extra for processing insurance payments which I have never experienced before at other vets.

The vets were very nice, but I ended up paying nearly £500 for a 5 minutes consultation and some eye drops 😭😭

Only use when absolutely necessary - and hope you have good insurance!

Something always crops up on Bank Holidays 🙄 however staff and service was excellent Thank you 🐶

I was absolutely panicking bringing my little puppy in, had no idea what was going on and thought she had heat stroke. AT FIRST my impression wasn’t too great, the receptionists I was met with weren’t the warmest and they took my puppy away with no explanation as to what was going on and not really any words spoken to me. This was completely turned around by the care that the vet (Jaqueline) gave to not only my puppy but to us as humans as well! She genuinely cared, gave the best advice and love to my puppy. I will definitely be going back, she was seen straight away and we were out of there in 2 hours with overnight care offered as an option if needed. I will say there was a changeover of receptionist when we left and the girl who took payment and explained the insurance process was fabulous and made for her job!

For the cost of the new walking through the door. £302 later was in there not even 5 mins. Took mum and newborn puppies, as I thought there was a problem with one which thankfully not. But never checked the others or the mum over. The service has a shockingly expensive.

Seen rapidly i was the at 8.15
Went through treatment in detail

Vets Now provided prompt, clear ,efficient and caring service in an emergency situation for our cat. We were kept informed of what was happening and advised of costs involved. We were given the opportunity to take our cat to our own vet "out of hours" service but declined as it was too far away under the circumstances.

Quick friendly help for my dog Peggy. From arriving to leaving after treatment couldn’t have been bettered.

Can't thank vetsnow emergency service enough, excellent service, was so scared I thought I was going to lose my dog but this team were amazing, seen straight away, kept fully informed all the way through the process and she came home the same day. Thank you is not enough

Everything for the visit and support got my puppy was 100% perfect could not ask for more.
Fabulous vet excellent service for my puppy’s problem,
However I am struggling trying to claim the high costing of the visit through my new pet insurance. Would have appreciated the lovely and kind front desk lady to actually go into my policy and help me inform them about a claim,
I’m still struggling to inform the insurance company.
It was stressful time due to the worry of my pet and also not being confident filling in forms/claims on line.
I’m getting there but still struggling with all this on line stuff!

Waited 2 hours last night and my dog was triage by a nurse who made accusations that I have caused a gastric ulcer through giving metacam. Not seen by a vet prior to this.

Thank you so much to Lucy the vet and the lovely veterinary nurse whose name I forget. They treated my old boy with so much compassion and did everything they could to get him through the night and to my vet so that everyone he loved could say a proper goodbye. He was comfortable and passed peacefully later that day. I’ll never forget your kindness nor the kindness you showed to all the other pets and pet owners who came for treatment that night.

Phone en route as an emergency. They were waiting at the door. Fantastic service

Lovely staff. Attentive and kind to our beloved Labrador.

Our 16-year-old arthritic cat chose Boxing Day to hurl himself down the stairs, so we found ourselves unexpectedly heading to Vets Now.

We were seen after less than half an hour by Jackie, who was friendly, thorough and reassuring. She laid out treatment options honestly without a bias towards revenue, which gave us confidence to make the right choices on the day. We were in the treatment room for over 20 minutes while she assessed our cat and explained everything thoroughly.

The consultation cost was eye-watering but the invoice states that 75% of this was the out-of-hours fee. I get it… much like anything else, if you need a service at an inconvenient time then you either pay accordingly or wait and put your pet at risk. Medication costs weren’t excessive.

Thanks for taking good care of our cat… who is now in the doghouse!

We were seen quite quickly by a lovely vet who was kind and considerate. We were not rushed and she took lots of details before treating my elderly dog. Although we didn’t really want to be at the emergency vet we had fantastic service

Far too expensive £300 call out fee only to go to the PDSA hospital

I have knocked the score down to 4 stars purely because we had a bit of a weight, but I understand that is inevitable when emergencies come in. My boys had a visit with the OOH vet following one of them consuming a huge portion of Christmas cake. We were looked after and my boys were very happy to see me following their procedure. Although it was almost midnight, the team were extremely professional and supportive ensuring I had all the necessary information regarding their care. They have both made a full recovery...Just my wallet that is feeling sorry for itself.

Reception staff and vets were very pleasant and professional. It is off putting that costs are discussed from the offset and that even with a good insurance policy you are asked to pay a £250 deposit upfront. Thankfully all other costs do go through the insurance claim. Our dog was in overnight and received excellent care and the vet sent us away with the drip and medication and to be used at our own vets as the treatment needed to be continued. This gave us a reduction in some further costs as we then had to pay again at our own vets as they require all costs upfront. Basically even with insurance you need to keep an emergency credit card or your beloved pet won’t get the treatment they need which is sad

Our experience at vets now was the first time with our little girl which had suffered by the trauma of fireworks.
We saw suzzana one of the vets i cannot fault the care and efficiency our little dog received.