VETiONX Reviews 

Reply from VETiONX

Jul 28, 2017

Thank you for taking the time to give us your feedback on our product. We are sorry to hear that Honey has not responded to Promaxol after using the product for a month. Of course, timing for relief and overall results will vary with each pet. Please look for an email from our customer service department shortly regarding this order.

Sincerely,
Vetionx Customer Service Team

Reply from VETiONX

Jul 28, 2017

Typically, we do recommend trying our products for at least 30 days since they are homeopathic and can take time to build up in the system. Many customers started noticing some improvements after about 2 weeks of regular use, however timing for relief and overall results will vary with each pet. It can depend on how well the body absorbs homeopathic ingredients and how severe the symptoms are to start as well. We do hope that your friend continues to try the product. They are welcome to contact our call center directly with any product or usage questions as we would be happy to assist.

Sincerely,
Vetionx Customer Service Team

Reply from VETiONX

Jul 24, 2017

We do appreciate your feedback thus far. Since our products are homeopathic, it can take time to build up in the system before the body can begin responding effectively, which is why we do encourage customers to try our product for at least 30 days. Timing for relief and results will vary with each pet, and has been any time between the 2 week mark and the first full 30 days with regular use. We do hope that you continue with both products and please feel free to contact our call center directly with any product or usage questions as well keeping us posted on your progress.

Sincerely,
Vetionx Customer Service Team

Reply from VETiONX

Jul 24, 2017

We are sorry to hear that Derma-Ionx has not helped to relieve your dogs symptoms. The product is intended to help with the symptoms that can be caused by an allergy, which for some pets can take time to build up in the system before the body will begin responding, which is why we encourage customers to give our product at least 30 days. If the product is just given internally, each bottle should last 30 days for pets up to 90 pounds, less if it is used both internally and externally for added relief. You are welcome to contact our call center directly with any product or usage questions as we would be happy to assist you.

Sincerely,
Vetionx Customer Service Team

Reply from VETiONX

Jul 21, 2017

We are sorry to hear that Woody has not responded to our product as you had hoped. It sounds like there is a bigger issue there and we do hope that you are able to find a treatment that best fits his needs. With any product, natural or prescription, results will vary. What works for one may not work for another unfortunately. Timing for relief does vary as well since our products are homeopathic, it can take time to build up in the system before the body can begin responding. Typically we encourage customers to give our products at least 30 days, and given as directed. There is a crisis dosing option available if you are not seeing a response at this time. Your order does have 60 days from the date of purchase and you are allowed to use 2 full bottles within that time frame. We hope that you continue to use the product for the remainder of the month, but please keep us updated. You are welcome to contact our call center directly if you have any product or usage questions as we would be happy to assist you.

Sincerely,
Vetionx Customer Service Team

Reply from VETiONX

Jul 20, 2017

We are sorry to hear that your dog Monk has not yet responded to the product. It looks like you have started giving Monk the product a couple of weeks ago. Typically, because our products are homeopathic, we do encourage customers to try our product for at least 30 days as it can take time to build up the system before the body can begin responding effectively. We have had customers see improvements rather quickly, however timing for relief and results can vary with each pet. We do hope that you continue to use the product for a full 30 days. If you have any product or usage questions, please feel free to contact our call center directly as we would be happy to assist you.

Sincerely,
Vetionx Customer Service Team

Reply from VETiONX

Jul 10, 2017

After reviewing your order information, we do show that we can corresponded with you regarding your refund via email several times as well as provided an update via telephone. Your refund has been processed and as stated on the telephone, it can take between 3-5 business days for the credit card company to receive an post the transaction to your account. We are terribly sorry if you have missed any responses that we have sent. Please let us know if you do not see your credit by the end of the week. There was an automatic email sent as well containing the refund transaction number, please refer to that when checking with your credit card company.

Sincerely,
Vetionx Customer Service Team

Reply from VETiONX

Jul 7, 2017

We are sorry to hear that Chloe is not responding as of yet with Arthro-Ionx. Unfortunately, the timing for relief and results will vary with each pet, and 11 days may not be long enough for Chloe's body to respond effectively. Have you tried the crisis dosing at all? Is that being mixed with water and sitting all day or is Chloe drinking that all right away?

We are glad that you will be trying our product for the full 30 days, but please feel free to contact our call center directly with any product or usage questions as we would be happy to assist you.

Sincerely,

Vetionx Customer Service Team

Reply from VETiONX

Jul 5, 2017

We are sorry to hear that your dog is experiencing such discomfort and irritation. Since our products are homeopathic, it can take time to build up in the system before the body can begin responding effectively. This can also depend on how the product is given, how severe the symptoms were to start and how well their body absorbs homeopathic ingredients. Derma-Ionx does come with a spray bottle that you can use topically, however it is intended for internal use for optimal results. It can be done up to two times daily if needed, which is our crisis dosing.

We do encourage customers to give our products at least 30 days, with regular use. You are welcome to contact our call center directly if you have any product or usage questions as we would be happy to assist you.

Sincerely,

Vetionx Customer Service Team

Reply from VETiONX

Jun 26, 2017

We are glad to hear that your dog is feeling better! You are welcome to look through our product catalog online to see if there is anything that you may be interested in adding to further support a healthy lifestyle. There is also a link on our website that says, "Ask our Vet", that you are welcome to use as well. This allows you to submit a question via email which is responded by an actual veterinarian. This can take between 24-48 hours, but you can ask about products that we carry or more health specific if needed. We do hope that you continue to keep us posted on your progress and feel free to contact our call center directly with any product or usage questions.

Sincerely,
Vetionx Customer Service Team

Reply from VETiONX

Jun 26, 2017

We are terribly sorry that you felt this way about our return policy. Every company has it's own refund policy whether it be an online company or a retail location. We do show that an RMA (Return Merchandise Authorization) number has been issued for the return of your product and an email confirmation has been sent which includes all the return guidelines. Please feel free to contact our call center with any questions as we would be happy to assist you. Otherwise, once the package has been received, a refund of the product price will be issued. There is an automatic email that is also sent once the refund has settled in our system, which does include a transaction number as well that you can use to confirm with your credit card company.

Sincerely,
Vetionx Customer Service Team