Veterans United Home Loans Reviews 

13,721
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,387 reviews, reviewers overwhelmingly had a great experience with this company. Customers regularly praise the dedicated staff for being extremely helpful, attentive, and guiding them smoothly through every single step of the home-buying journey. Consumers consistently note that loan officers communicate effectively, respond quickly, and answer all inquiries with remarkable professionalism, ensuring complete peace of mind. However, some customers also noted frustrating experiences, mentioning that representatives pressured them regarding specific loan choices and repeatedly requested identical paperwork multiple times. A few reviewers felt that the team dragged their feet during transactions and proved entirely unhelpful throughout the entire process.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly responsive throughout the home buying process.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the attentive, caring, and responsive... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful,... See more

User experience

People report positive experiences with user experience, highlighting how smooth, seamless, and stress-free... See more

Response time

Reviewers express high satisfaction and appreciation regarding response times and communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone worked really hard, and thats honestly all I could ask for. During the process my loan officer had to go on maternity leave and the switch was as seamless as possible with someone walking me... See more

Rated 5 out of 5 stars

Veterans United done a fantastic job on assisting me with my new home. Jayden and her crew kept me abreast on the loan process, documentation that was needed, and treated me with kindness and respect... See more

Rated 5 out of 5 stars

Of course buying a home can be very overwhelming since it’s the biggest purchase most people will make in their life and because this is my second time purchasing, a lot of things has changed since 20... See more

Rated 5 out of 5 stars

Everyone I worked with was knowledgeable and friendly and helped me to work through anything I needed to be able to close. Aaron especially was with me every step of the way. Being a new homeowner I w... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Information provided by various external sources

Veterans United values customer feedback and reviews. Read Veterans United reviews here on TrustPilot and see what other homebuyers have to say. Veterans United is a full-service mortgage lender that specializes in the VA Loan - a mortgage option backed by the U.S. Department of Veterans Affairs available to active-duty service members, as well as veterans and their families. Veterans United Home Loans is an equal opportunity lender and is not affiliated with any government agencies, including the VA. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com)


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(13,721)

1,310 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Team to Work With

Got in contact with them to see my buying power. Could not make up my mind in the beginning, but once I got serious Jake and team we ready to go.

19 July 2026
Rated 5 out of 5 stars

It was absolutely amazing

It was absolutely amazing. Josh made my home buying process stress free. If he was off someone at Veteran United was able to assist me . Who knew home buying could be so easy.
I would hightly recommend Veteran United every called returned and every email responded to promptly. A weeek after closing I received an amazing monogrammed gift

16 July 2026
Rated 5 out of 5 stars

My experience with Veterans United was…

My experience with Veterans United was outstanding. As a veteran, buying a home was a big milestone, and they made the entire process feel much less overwhelming. They were patient, supportive, and always took the time to answer my questions and explain each step along the way. Their team truly cared about helping me and my family become homeowners, and I’m grateful for all the hard work they put in to make it happen. I would proudly recommend Veterans United to any veteran looking to purchase a home.

1 July 2026
Rated 5 out of 5 stars

Family, Gratitude, and a Wonderful Homebuying Journey

Most people know that our girls moved to Missouri, where they followed their work experience, the place I have long called my professional home.

Those who know me also know that being a wife comes first, but being a mom and a gma is right there beside it. The dream, since their move, has always been to move closer to our kids and grandchild, so we recently began looking for a home in Missouri.

One of our children & their spouse are both part of an amazing company called Veterans United Home Loans, the nation’s largest VA lender and we're blessed to receive benefits through their employment.

Veterans United does not just take incredible care of its employees. The care they show their customers and families is just as impressive. We've seen this first hand through the generosity they've shown our children.

We recently received the cutest gift box for our dogs from the team helping us with our home search. It was such a thoughtful and unexpected surprise.

The customer service we have received from Haley, Francie, Mike and the entire VU family has truly been hard to top. They have made us feel supported, informed and cared for throughout this process.

If you are a veteran, active-duty service member, member of the National Guard or Reserves, or an eligible surviving spouse, please consider reaching out to Veterans United and learning more about the benefits you may have earned. Our experience with them has been nothing short of wonderful.

Thank you VU!

Cyndi & Donnie

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Second home loan, same team of great people

John, Rachel, and Nicole were once again outstanding every step of the way for me! Rachel and I had a lot of communication back and forth with a few strange hiccups, questions and hurdles, but the entire time I felt taken care of and part of the process in a very positive way. They all did such an excellent job with my entire loan. This is my second loan through Veterans United, and luckily the second time with this team. It was really nice to have had them remember me and my family from several years ago. I will be back again in another several years I'm sure!

22 May 2026
Rated 5 out of 5 stars

Home purchase

The team worked hard to make sure we had everything we needed to purchase and explained things very well. I had a million questions and they answered them all and helped make our move easy!

17 July 2026
Rated 5 out of 5 stars

VU was amazing

VU was amazing! Amy was there with us through all of the process. It was easy for us to put our trust with Amy and make sure that we understood everything from start to finish! We loved her quick responses and insight on things.

17 July 2026
Rated 5 out of 5 stars

Being a Veteran

Being a Veteran, I will say this was the easiest thing I have done concerning my time as a veteran. They were caring, answered all my questions and my concerns when I had them.They helped me get into a home in less then a month. I would recommend them again and again.

16 July 2026
Rated 5 out of 5 stars

Jackson and his team were great to work…

Jackson and his team were great to work with. They were easy to communicate with and if we had to leave a message, they got back to us in a timely manner. The underwriter made some things tough but Jackson and his team helped us get through it

16 July 2026

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