Veterans First Mortgage Reviews 

2,454
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the loan process smooth and understandable. Many highlight the exceptional customer service, noting that agents are attentive, proactive, and always available to answer questions and provide guidance. The overall service provided is frequently described as amazing, efficient, and personalized, with many appreciating the dedication and support throughout their home buying or refinancing journey. However, some people mentioned issues with communication, reporting that their calls and emails were not returned, leading to frustration and a feeling of being misled. A few other people also felt that some agents lacked knowledge and attention to detail, and that the company's operations could be improved.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting professionalism, knowledge,... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

User experience

Customers had positive experiences with the user experience, describing the process as quick, easy, and... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers praising clear and consistent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more

Rated 5 out of 5 stars

Denitra Cosby is a breath of fresh air for your company. She’s a very knowledgeable, kind and courteous agent in your company. I have known and worked with her on several occasions and she was/is exce... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(2,454)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Service

Lee was very professional and easy to work with. He was always available to answer questions and to provide guidance. He made sure problems were addressed before they became issues.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolute Pleasure

I've dealt with with many individuals in the mortgage industry and I can honestly say due to my personal experience it has been an absolute pleasure.

The professionalism that Ryan P. has displayed was impeccable. His understanding of the client needs and attention to detail makes the process so smooth and easy.

I'm definitely will be working with Ryan for years to come.

Thanks again Ryan, I really do appreciate your dedication!!!

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Mr. Cambin

Mr. Lee Cambin was an awesome representative. He made me aware of every step needed to redo my loan. He reached out to have me complete paperwork in a timely manner.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Meeting Mr.Lee Camblin for my first…

Meeting Mr.Lee Camblin for my first time speaking with him was like I was talking to a family member as we talked and talked
Mr, Lee Camblin made me feel as if I was a member of his family. I thank God for the advice and time Mr. Camblon spent with me. Mr. Lee Camblin wasn’t concerned of my wants but, my needs. Thank you Mr. Lee Camblin for all the help you have given to me and o hope and pray that some will read this and will know the great man that you are and they should me proud to have him along the way. Thank you Mr. Lee Camblin for every thing may God continue to bless you and keep you many more years to help people like us.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Savi Paul and his team made the home…

Savi Paul and his team made the home buying process flawless and efficient. From start to finish, I experienced proactive communication and attention to detail to avoid any surprises. He was able to get me the best deal possible, and I couldn’t be happier. I also appreciated his post-closing follow up. This was truly the best lending experience and this was my third home purchase. 100% recommend Savi and Veterans First!

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and uncomplicated experience

Smooth and uncomplicated experience! From start to finish, Kory handled every issue, communicated frequently, and was easy to get ahold of...meaning he returned calls immediately. I have never had an easier loan process.
I highly recommend Kory Dodd of Veterans 1st! He understands the process and makes your life simpler.
5 STARS!!!

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Tyler Worrell was great!

We had a great experience with working with tyler to get our loan for our first house! He was always reachable and great about answering all of our questions. i highly recommend Veterans First Mortgage and Tyler as the loan officer.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Janelle is AMAZING

Janelle is AMAZING! She helped us buy our first home through Veteran’s First. She made it so easy and relaxing we contacted her again for our second home with Veteran’s First. She’s very knowledgeable about the overall process. She gave us ideas on how to deal with our substandard realtor and demanding buyers. If we ever make another move out of I know any Veterans looking to buy, I will definitely send them to Janelle. Thank you Janelle for all of your hard work.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Veterans First Mortgage

Had my closing and now the funding portion. Everything went great and Valerie checked in several times to answer any questions and offered any help she could. If these guys can get me a mortgage they can help almost anyone. Valerie went above and beyond. Thank you all so much.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Michael Go did an unbelievable job for…

Michael Go did an unbelievable job for me. He continued to call me and update me with any documents that were needed. He assisted me in writing letters to explain different situations. I can't thank him enough for the awesome job you did with my loan.

11 February 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service amd company

From start to finish, this bank has either made false promises or straight out lies. From not providing the rate after requesting it for over a month to being told, just sign that rate, I will get it lowered, which obiviously did not happen. Stating that they put in a rush request for the appraisal, guaranteeing it would be back by one day, I called everyday for over a week to try to get information on the appraisal to be told they must be doing a drive by appraisal, not to worry about it, then the night before the alleged promised deadline, the appraiser calls and says that his office just received the order and it would take another week, which actually took two more weeks. Then the representative said that it had already been conditionally cleared, as soon as the appraisal comes back, we could close then next day. Inaccurate information again, four weeks later with more hoops to jump through. Then the title company they contracted with started with inaccurate information, refusing to release the funds as required, lying about releasing the funds and overnighting checks. As of today, the house was closed on three weeks and one day ago, the title company still has not issued the checks from the equity to pay off credit cards and auto loans. From start to finish, this company is nothing but a bunch of liars and finger pointers. Calling the bank represtative almost daily with no return calls, for prolonged periods of time. For a compay who indicates they care about veterans, they have demonstrated to this veteran that they do not. I recommend staying away from this company.

7 February 2025
Unprompted review
Veterans First Mortgage logo

Reply from Veterans First Mortgage

Dear Craig, Thank you for taking the time to provide your feedback. We are committed to providing our clients with exceptional service. If you feel you did not receive that level of treatment, we would like to understand why. We will also begin an internal review of this issue. As soon as we have more information, we will contact you directly to address these concerns. Sincerely, Veterans First Mortgage

Rated 5 out of 5 stars

Excellent experience on a complex refi!

Kory Dodd was my loan originator, and did such an excellent job helping me navigate a very complex refi on my house. He was forthcoming with new developments of the process and always went out if his way to keep me apprised of what was going on, every step of the way.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Shauna was my loan officer and she was…

Shauna was my loan officer and she was the absolute best. Best experience and didn’t doubt Wintrust at all. Shauna was very patient and helpful. Her communication was the best and I couldn’t have been more content with the outcome.

3 February 2025
Unprompted review

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