Veterans First Mortgage Reviews 

2,454
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the loan process smooth and understandable. Many highlight the exceptional customer service, noting that agents are attentive, proactive, and always available to answer questions and provide guidance. The overall service provided is frequently described as amazing, efficient, and personalized, with many appreciating the dedication and support throughout their home buying or refinancing journey. However, some people mentioned issues with communication, reporting that their calls and emails were not returned, leading to frustration and a feeling of being misled. A few other people also felt that some agents lacked knowledge and attention to detail, and that the company's operations could be improved.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting professionalism, knowledge,... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

User experience

Customers had positive experiences with the user experience, describing the process as quick, easy, and... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers praising clear and consistent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more

Rated 5 out of 5 stars

Denitra Cosby is a breath of fresh air for your company. She’s a very knowledgeable, kind and courteous agent in your company. I have known and worked with her on several occasions and she was/is exce... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(2,454)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Obtaining my first home

I recently worked with Ben Gregory and I could not be happier with the experience!! From the very beginning, Ben was professional, knowledgeable, and incredibly super responsive. He took the time to explain the process. What really set Ben apart was his commitment to making the process as smooth and stress-free as possible. He was always available to answer any questions, provided clear guidance at every step, and worked diligently to ensure everything was completed efficiently. His expertise and dedication gave me confidence in my decision. Ben truly cares about his clients and goes above and beyond. Thank you so much Ben for making my experience as a first time home buyer an awesome experience! I am very please with my new home.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

I had a great time working with…

I had a great time working with Danitria. She knew what she was doing, very well educated and very patient with me as well. She kept the stress off of me and I didn’t have to bring anything to closing! I will be working with Danitria in the future

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Sal was a great representative for…

Sal was a great representative for Veterans first mortgage great job he was on top of everything he kept me informed and was very professional I highly recommend asking for Sal when you do business with this company 5 star job

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Kept informed on a painless process

Tyler and Brighton were great to work with everything went smooth and I was kept informed every step of the process. Veterans First was very easy to work with and .are the process painless.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Cameron Harrison our Loan Officer…

Cameron Harrison our Loan Officer helped us with our new home and I couldn’t be more grateful for her! She was super knowledgeable about the loan programs and helped us with our financing and we had a smooth closing and the fees were below what another bank offered. If you are looking for a loan officer who cares call Cameron for your next loan.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Matt Kenning is the best

Matt Kenning is the best. Every step of the process was carefully explained and went exactly as Matt said it would. Thank you Veterans First Mortgage and Matt Kenning for an extremely positive experience.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

I was told by Patrick Vidal during my…

I was told by Patrick Vidal during my pre-approval that I had nothing to worry about. Well we closed in 21 days and I was never given a reason to worry. Patrick is professionals professional and is in a class of his own with what he does. The process went so smooth that I’m still waiting for Ashton Kusher to tell me that I’m being punked and we really haven’t closed. I’d recommend Patrick to anyone. Awesome simply awesome!!!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and a Smooth Refinance Process!

My spouse and I recently worked with Lee Camblin to refinance our mortgage, and we couldn’t be happier with the experience! From the very beginning, Lee was professional, knowledgeable, and incredibly responsive. He took the time to explain all our options and helped us secure a lower interest rate and a more manageable monthly payment.

What truly set Lee apart was his commitment to making the process as smooth and stress-free as possible. He was always available to answer our questions, provided clear guidance at every step, and worked diligently to ensure everything was completed efficiently. His expertise and dedication gave us confidence in our decision, and we’re so grateful for his support.

If you’re looking for a loan officer who genuinely cares about their clients and goes above and beyond, we highly recommend Lee Camblin. Thank you, Lee, for making our refinance such a great experience!

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Denitra Cosby made the process nice and…

Denitra Cosby made the process nice and easy. Most of the time I reached out to her she responded right away, other times she wouldn’t respond within an hour. When we interacted she was patient and didn’t hurry, I never felt rushed. She knows the ins and outs of VA financing very well.

23 March 2025
Unprompted review
Rated 5 out of 5 stars

Eric Prosienski is the epitome of professionalism.

Eric Prosienski is the epitome of professionalism. We met years before I even knew I was interested in purchasing my own home. He was helping a mutual friend, a Veteran, to purchase a home and promised to keep in touch with me, and he did. His routine call came when I happened to need it most, and resulted in my first home purchase in many years. He made my unusual circumstance a positive one, and the cumbersome home-buying process palatable. I highly recommend Veterans Home Mortgage.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Veterans First is Great

Mrs. Denitra Cosby was very helpful every step of the way with the purchase of our home. She is very professional and polite. She always returned my calls and texts. If she felt that it was a long period of time that she returned my calls or texts, she always apologized. I would highly recommend Veterans First and Mrs. Cosby to anyone I know. Thank you so much

17 March 2025
Unprompted review

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