Veterans First Mortgage Reviews 

2,454
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the loan process smooth and understandable. Many highlight the exceptional customer service, noting that agents are attentive, proactive, and maintain excellent communication throughout the entire process. The personalized approach and dedication of the staff are frequently mentioned as key factors in achieving successful outcomes, even in challenging situations. However, some customers also noted issues with communication, reporting that calls and emails were not returned, leading to confusion and frustration. A few other people also felt that some agents lacked knowledge and that the company's operations were not always client-focused.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional experience from start to... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

User experience

Clients share positive opinions on user experience, describing it as quick, easy, and painless from start to... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers praising proactive and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more

Rated 5 out of 5 stars

Personalized Service: The personalized service Rula provided! She maintained direct contact (text/phone/email) through out the entire process! With less than two weeks from the time I reached out to... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(2,454)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just Refinanced

Just refinanced, and everything went very smooth as it always has. Worked with Lee Camblin this round, and he did a great job of letting me know exactly what was coming, and what we needed to do every step of the way. Everyone we have had the pleasure of working with her has been amazing! Kind, courteous, and very professional. Thank you so much for all you do!

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Denitra Cosby is absolutely amazing!

Denitra Cosby is absolutely amazing!! I will not ever use anyone else for my mortgage loans. This is the second time we have used her and she is absolutely amazing goes up and above and beyond to make sure to help you with all your needs!

10 July 2025
Unprompted review
Rated 5 out of 5 stars

One of a kind!

Denitra Cosby is a breath of fresh air for your company. She’s a very knowledgeable, kind and courteous agent in your company. I have known and worked with her on several occasions and she was/is exceptional in what she does. I really love her energy and enthusiasm and how she is always available if you need a question answered. Truly a remarkable young lady.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Happy home owner

Veterans First Mortgage has the best team of people who's only goal is to help all Veterans become home owners they are with you from start to finish thank you.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I worked with Denitra Cosby.

I worked with Denitra Cosby.
She has always been very consciences, available and responsive.

I this particular transaction, she went above and beyond to get my mortgage approved with a very short timeline.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Best home buying experience ever.

Patrick was amazing for every step of our buying process. He helped us decide between a VA and FHA loan, braking down all the pros and cons of each. I was super anxious about being a first time home buyer, but he explained everything plainly and answered all our random questions. He also made sure we had everything we needed to close early, saving us on our closing cost. 10/10 Would recommend!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Denitra - Trustworthy Great Communicator

Working with Denitra Cosby has been an absolute pleasure. She consistently makes me feel like a person—not just a number—which is something that really sets her apart in this industry. I trust her completely, and that trust has only grown over time. She keeps me informed, giving me a heads-up when interest rates drop so I can take advantage of refinancing opportunities. What I appreciate most is how she makes me feel like I’m her only client. Her attention, care, and communication are top-notch. I can’t recommend her highly enough!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Transparency

Transparency, promptness, and consistency is what I noticed the most from Chris and Danielle. Keep up the good work.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Shauna Was Great

Shauna Was Great! The process was very easy on my end, she made the whole process easy and lots of communication. She closed my VA loan up in 17 days (WOW) that is fast. Her processor was amazing as well. I would recommend Shauna again.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Tyler Worrell

Tyler is the best in the business!!!! I’ve dealt with him on numerous loans and refinances. At the beginning of the process, i was Issued Julio as my point of contact instead of Tyler. After a few working conversations with Julio I about stopped and went to another lender. He was for from professional and talked at me instead of to me is the nicest way i can put it. Stay Away From Julio!!!!I called Tyler to let him know my frustrations and how i was debating starting the process with another lender. He immediately took over and it was smooth sailing from start to finish! There was never miscommunication, lack of confidence or speed bumps during the process on my end. Tyler absorbed all that before it got to my level.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

This was my first time working with Vererans First Mortgage

This was my first time working with this lender. I was pleasantly surprised by the service they provided especially by my loan officer Nicolas Clark. He was very proficient, knowledgeable and courteous during the entire process. He communicated clearly in a timely fashion and kept me updated regularly. My wife and I were able to close on our home earlier than planned. I would definitely recommend Veterans First as a lender.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Communication

Luke was very helpful, answered all our questions, reached out to us often to make sure we where good, great working with him, we would recommend him to friends and family

30 May 2025
Unprompted review

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