Veterans First Mortgage Reviews 

2,454
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the loan process smooth and understandable. Many highlight the exceptional customer service, noting that agents are attentive, proactive, and always available to answer questions and provide guidance. The overall service provided is frequently described as amazing, efficient, and personalized, with many appreciating the dedication and support throughout their home buying or refinancing journey. However, some people mentioned issues with communication, reporting that their calls and emails were not returned, leading to frustration and a feeling of being misled. A few other people also felt that some agents lacked knowledge and attention to detail, and that the company's operations could be improved.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting professionalism, knowledge,... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

User experience

Customers had positive experiences with the user experience, describing the process as quick, easy, and... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers praising clear and consistent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more

Rated 5 out of 5 stars

Denitra Cosby is a breath of fresh air for your company. She’s a very knowledgeable, kind and courteous agent in your company. I have known and worked with her on several occasions and she was/is exce... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(2,454)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Danielle and Meagan were very helpful…

Danielle and Meagan were very helpful in getting through all the hoops in getting us the mortgage for our home. They were very knowledgeable and provided needed guidance in getting through this process. From a veterans perspective I do believe some of the required inspections were more than necessary to obtain the financing and approval.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

In purchasing my first home the…

In purchasing my first home the experience of working with Melissa Staples and Dina Naswari none less the exceptionally magical. From the start of my home buying Journey Veterans First made the finding of the home very easy connecting me with an excellent, caring realtor. Throughout the rest of the process once the home was under contract Dina helped immensely in guiding me with providing all that was needed to get to the finish line. Melissa came in at the right time and her delicate touch and expertise as a loan officer manager ensured a smooth crossing of the finish line. I will certainly with Veterans when the rates come down and I’m eligible to re-fi.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Specifically my loan agent Kaitlynn was…

Specifically my loan agent Kaitlynn was fantastic. Great personality, who was attentive and proactive throughout. We had issues with our closure from the sellers side and Kaitlynn was the only person in the process who made it doable. I could not recommend her or Veterans First Mortgage more highly. I am so happy to finally have my first home of my own thanks to them.

15 August 2025
Unprompted review
Rated 4 out of 5 stars

consistency worked out

Rosa Roma was great to work with. my only complaint would have to be that there was a lot of repetitive paperwork through out the whole process which made it a bit stressful.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Very attentive to individual client experience

I first contacted Veterans First a few years ago when seeking and comparing pre-approvals on a property I was interested in. The bid I submitted on the home wasn't accepted. Though the seller engaged in negotiation, they ultimately chose to let their home go to their lender.
Fast forward to the present:
I found myself "The Right House". I remembered how pleasant and attentive Janelle had been, so I contacted her again. She immediately remembered me and my circumstances. She made the financing process as smooth as could be. Even while passing me to her colleagues while she went on maternity leave (congratulations Janelle!), she still stayed engaged with my case to ensure that all the loose ends were tied.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Kaitlynn Mattinson was so easy to work…

Kaitlynn Mattinson was so easy to work with and what I thought was impossible she made possible for me to secure a home loan. This took awhile as the home itself was tied up with the IRS longer than expected but she was very patient with everything that kept delaying the closing. Today it all came together and we closed. Kaitlynn was on top of this like a guard in Arlington Cemetery at the tomb of the unknown soldier.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Adam Freedman House in Norfolk, NY

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically, he navigated without issue. The property I purchased had multiple lots and multiple owners. Making it a little harder to work through. Adam even spent some of his vacation time jumping through hoops. He did a great job, and I appreciate it.

Casey D.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

1st timer here

1st timer here. Luke vogel was awesome and very informative. I had tons of questions for him and he was there every step of the way. Would be honored to use his services again if ever needed. Much respect for him and his team.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't do it without Denitra Cosby

This will be the 2nd time I worked with Denitra Cosby. She was with me to purchase my home and I sought her out for refinancing. She is the absolute BEST when it comes to anything home buying related. If you ever had that little voice in your head casting doubt of taking the right or wrong path when discussing purchasing a house; you can put that voice to rest with Denitra.

She has all your answers and knows every question you're going to ask before you even think of it! She's such a trust worthy and awesome person to work with. Will definitely be back and recommend her to anyone looking to buy house to work with Denitra Cosby!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

refi

All aspects of getting a loan were done professionally.
Denitra was a pleasure to work with and provided the information I needed for a smooth transition

21 July 2025
Unprompted review

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