Good communication as to when the goods would be ready and transported ahead of time. Tracking availability always available for my order from all couriers throughout the delivery process. Goods as de... See more
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Very professional company, excellent communication. Received the sample swatches within a couple of days so I could make my decision. Website easy to navigate to place order. On receipt of order whic... See more
Company replied
We ordered vertical blinds for my kitchen but unfortunately we did not measure correctly & they were to short. Fortunely we took out the surefit guarantee & were able to get them replaced without any... See more
Company replied
Rang Customer Service as I noticed a problem with the delivery address in my order. Young lady, (she did give her name, but I was too busy giving detail for it to register with me) very helpful, frien... See more
Company details
Information provided by various external sources
A stylish complement to both home and office decors, our vertical blinds are made from the finest quality components, to our customers’ exact measurements. Vertical Blinds Direct boasts an exclusive in-house production team, who manufacture all our orders right here in Grange Moor, West Yorkshire. We stock a wide selection of colours and designs, all for wonderfully low prices.
Contact info
Unit 2 Jubilee Way, WF4 4TD, Wakefield, United Kingdom
- 01924 481717
- info@vertical-blinds-direct.co.uk
- www.vertical-blinds-direct.co.uk
4.6
Excellent
4K reviews
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Poor customer service
One of the rails was made incorrectly. I emailed them to ask for a replacement but all I got back from them was an email to say they have received my message. But no action yet; I'm still waiting for some form of communication to say that they will send a replacement.
19 August 2026
We are so pleased from our 1st order…
We are so pleased from our 1st order that we have now done the whole house.
7 August 2026
Delivery time could be well improved
12 August 2026
Great blinds , delivery delayed by four days
All the fittings and blinds were very accurate and safely delivered. But the two parcels went to two different delivery companies. One parcel arrived the next day as scheduled the other failed to arrive and after much internet led commmuicating with a chat bot and finally speaking to a human the delivery was arranged for four days after the schedule. Very frustrating trying to find out why the parcel was “ taken into storage “
Rather than being delivered. It held the whole project of four windows up for four days and required a lot of internet time to find the parcel and force its delivery.
30 July 2026
There is about 6 slats that has flaws…
There is about 6 slats that has flaws on them I had to try and move them so there not so prominent to see
6 August 2026
Good clear contact
Good clear contact , well explained instructions to measure and fit. Would recommend product top quality. Fitted really well.
29 July 2026
Website easy to use
Website easy to use. Measuring instructions easy to follow. Accurate delivery time estimation and they kept us informed of production. First class product. We've used them before and have no problem recommending them.
22 July 2026
Johnathan McGuire was very helpful
29 July 2026
Customer service
The customer service by Jonathan P . He was clear with what I needed to do to change my order , and explained it methodically: well done so helpful 👍
28 July 2026
Fantastic experience from start to…
Fantastic experience from start to finish. Excellent price and communication and they look great too
20 July 2026
Poor service and missed items on the…
Poor service and missed items on the package. Better to order from AliExpress th am with these people. Don’t answer the phone and do income back with the message or emails
23 July 2026
They are nice, but delivery very slow.
They look like good quality, but they are extremely slow to deliver them,and it's not saying that from the beginning.
23 July 2026
I couldn't get any response from you
I couldn't get any response from you, either by telephone or email.
14 July 2026
Customer support 1st class
I ordered my vertical blinds off of blinds direct
The quality is excellent but my measurements were out by a centimetre so they were touching the floor rang customer support as I had sure fit absolutely fantastic customer service from the service agent I spoke to within a couple of minutes new size ordered and on their way absolutely 1st class customer service
17 July 2026
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