Venture Direct Reviews 

You don't deserve even one star. Still waiting for a refund, since December 20th, 2017. I now have a judgement in the UK court against them. Venture Direct is a total scam. They will take your money, you will not get your goods and you will not get your refund just lies lies lies.

Bought an item last June with express delivery as it was for a birthday present. Cancelled the order because it took so long with no reply from venture direct until they messaged me ages after saying that my item had been dispatched. I sent the item back in July and I'm still waiting on a refund now! Absolutely ridiculous! Keep getting told something else everytime I finally manage to get through to them ( worst customer service ever). In July I was told I would have the refund in 48 hrs and 7 months later I'm still waiting. My order number is 50610623

I received anApple I phone 5SEFrom the day I received it I have tried to get in touch with Ventura direct through email and phone had no response whatsoever and I have decided to put this message on review as I believe they send any old rubbish out And then are impossible to get hold of
I hope Vantura direction will get in touch with me so we can rectify the problema

thank you venture For answering me I have sent you an email another one with my reference number order number and my email address song with a full description of the fault I hope as you said you will reply to me and sort this problem out waiting for your answer in anticipation thanking you answer me

Still no response ventura .i have sent you email address and order number and you carnt be botherd in replying to a paying customer . I will wait till monday and then i will put bad reveiws on everywhere so please get in touch with a solution

Still no response. Don't know what else I can do !!! Venture please get intouch and sort this out for me

I have also had a bad experience with this company.

I ordered a mobile phone from them on 16th Jan 2018. I heard nothing from them for 10 days and contacted them to chase the order. By 27th Jan they confirmed that they were still unable to provide a definite shipment date so I canceled the order and requested a full refund. On 29th Jan I received an email stating they have canceled my order but saying that the refund process would take 25 business days.

Obviously, I contacted them to complain but they insisted the refund would take that long.

I raised a claim through the EU Online Dispute Resolution process. I also notified Citizens Advice who notified Trading Standards. I also made a claim on my Credit Card. lastly, I also contacted the Shopper Approved website who endorse venturedirect. They said they are investigating the company.

As far as I'm aware, venturedirect are in breach of the following regulations:

1. Under the UK Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 a refund should be provided within a maximum of 14 days.
2. They are in breach of European Regulation (EU) No 524/2013 Article 14 concerning the ODR service. Their website which does not provide a link to the Online Dispute Resolution platform. According to Article 14 of the Regulation, this link has to be easily accessible for consumers using the website.
3. When a ‘distance’ contract is formed, it is a legal requirement for the trader to provide certain information to you (including cancellation rights) but this must be given in a durable format. A website is not considered durable because the trader has control over this content.
Failure to provide the necessary pre contract information correctly is a breach of the Consumer Protection from Unfair Trading Regulations 2008.

I finally received a refund on my credit card today, 22nd Feb.

I would not deal with this company again.

I cancelled a purchase after it became clear that it would not arrive quickly (as the sales site claimed it would). They agreed the cancellation quickly, and promised a refund within 10 working days, but now over 2 months later and numerous emails to customer services and no sign of my money, just a standard reply that the refund is with the finance department and will be processed soon .

I cannot recommend that anyone uses this site to buy anything.

HOW TO GET A REFUND!!

Venture Direct keep removing my posts on Facebook re this, I posted a bad review on their Facebook page and it got shared. They do not like bad social media and block comments as Spam, there are literally thousands of people chasing money from these crooks.

We eventually got a refund after raising a dispute through our bank, it does not matter if you paid by debit or credit card. Apply to the bank and they will get your money back for you as these crooks are well known to the banks.

Do not use this company..if it even exists. Brought a watch before Xmas. Paid fast track too. After 6 weeks still no watch. Decided to cancel. A month later no refund and impossible to get hold of. Complete jokers

PLEASE PLEASE DO NOT USE THIS COMPANY. They are con artists. Ordered and paid for a present at the end of November, item was not delivered when they said it would be so cancelled the order as it was a Xmas present. Still waiting for a refund 9 weeks later!! Email on a regular basis to get an update but get a pathetic answer each time with almost identical wording. Have requested dozens of times for how and who to put in an official complaint to but they never give me an answer. Tried phoning so many times now, wait patiently in a queue then when it is my turn the call gets disconnected!! Very frustrating.

They took so long to process my order for an item that was “in stock” that after 2 weeks I cancelled my order for a Christmas present because it still hadn’t left the warehouse as it had not been in stock, and am still waiting for a refund nearly 2 months later. They are almost impossible to get hold of, they have an office in the uk but it’s just a business front for a Hong Kong based supply, so expect everything to take forever and if you need to get hold of them do it early in the day so that you have a fighting chance. Better still DO NOT BUYANYTHING FROM THEM!

Bandits that's what they are 6 to 10 days delivery rubbish I've been waiting 4 weeks no answer when I call stopped answering my emails reported them to trading standards cancelled order in last email . If it helps anyone this is the number to report a fraud
0300 123 2040 as given to me by citizens advice

Clearly something dodgy about this company. Ordered a Casio watch for my daughter - belated Christmas present. Similar story to others - told out of stock and offered refund. The advised would take up to 25 'business days' owing to 'system enhancements'. I tried to complain and escalate but nothing received to date 1.5 months after initial order. Now enlisting help from my bank to raise a dispute with this transaction. Advice - don't go anywhere near this company.

Another bad experience.
Long story short. Ordered Xmas present early December; money taken immediately.
No news for days.
Cancelled order to buy from another supplier.
No refund given.
Instructed bank to start S75 proceedings against Venture Direct.
Just been reimbursed after 2 months of waiting.

Terrible company. Avoid at all costs.
Unbelievable that a company can continue to operate like this with apparent impunity.

If I could leave 0 stars I would! Ordered an Ipad as a Xmas present for my son on the 6th Dec with a delivery date of 10-12 days. After that time had passed and still no Ipad I contacted them to be told I would be notified when shipped. I then read such terrible reviews that I cancelled my order and bought one from Amazon which I received the very next day! There is a reason Amazon are so successful. Its now the 6th Feb and I am still awaiting a refund of £258 from Venture Direct and have just been told I will have to wait a further 25 days as their system is experiencing problems. They are quick to take your money but not so keen to give it back!!

I tried to order a Galaxy S8 from them. The first attempt, I got refunded a few weeks after I realized nothing will come trough (they contacted the warehouse and were supposedly waiting for a status. The buying team didn't came back to them, bla bla bla).

As the refund came by, I was stupid enough to try my chance again a few months later. Same thing, the product never came and I asked for refund again.

It's been 2 months now and nothing. I tried to contact by online chat like previously and I noticed that instead of being 7th or 8th in the queue, the queue was empty. Someone finally came to answer the chat like 30 minutes after starting it. The website is deserted, previously you could see "another person in town X bought product Y at price Z", no more. Even the available new products just show older products. The only thing that seems to be still coming through is their mailing list.

I wondered if they just elaborated a kind of bitcoin investment scheme. You get the money from buyers, you invest that in bitcoin, of course you don't have any product to send, when the client comes back to complain you refund, no too fast. In the meantime you cash in your margin. While the bitcoin just skyrockets you have a lot of profit. It sure fails when the bitcoin gets bearish, and it's a problem when a lot of refunds are asked because its not quite liquid. Fits very well with the "oh sorry we need 25 days more to refund as we're upgrading our gateway". Seriously. A SWIFT bank transfer takes milliseconds to get acknowledged.

Stay away from this company they are crooks. Do not follow any trading standards and make their own rules up. I have been waiting for 4 moths for a refund. Simple way to check how dodgy they are, look up their return address - there isn't one. The company registered address do not accept anything.

Words fail me!!
I have never dealt with such an awful company in all my days.
Like all those others reviewing Venture Direct - the order I placed and paid for in early December never materialised, I cancelled the order a couple of weeks later and 6 weeks hence still waiting for the refund.
On line chatters tell me it's being processed - oh really?!?!? I doubt I'll ever see my money back again - absolute con merchants. DO NOT BUY ANYTHING FROM VENTURE DIRECT!!!

Ordered a camera lens on the 3rd of December heard nothing got intouch with them on the 11th December they said price had gone up so I cancelled the order and have been waiting for refund it is now the last day in January still no refund been intouch with them so many times but still making excuses that they can't do refund because of occounts department so had enough now will getintouch with google them bank paid by visa debit card they should be shut down its fraud
If you have paid with your visa debit card you can go to your bank and they will help you out take a copy off your your payment to them and they will help you claim

here is another story one of a lot I read here ... 6th of December I ordered a product (supposed to be Christmas present) as they suggest 10 working days I was waiting till the 19th for shipping information (which of course never arrived). Tried to contact them through phone line , after an hour waiting one the "queue" line went nowhere ... I tried the online contact 45 min later an operator showed up !!! information I got was that product was not available !!! I could hold on my order but they had not clue if and when they would have that product again. I asked for a full refund at the 19th which of course never came , when I contact them again (through online contact service) and I was "reassured" that as long as they had information about my refund they would let me know... in my now opinion these guys are not only fraud but they make fun on their victims too !

Do not buy from them. Ordered item December 9th. They took the money 10th December, and then nothing more until January - 3 days after I asked where the order was. Eventually told them to cancel. Received an email advising the order had been canceled and a refund would be provided. Ten business day's later still no refund. Now with Mastercard for a chargeback.
Raised a policy violation with Google Shopping team. This is nothing more than an elaborate fraud scheme.

Action Fraud case raised with the Police

Update on the reason they delay a refund:

Hi xyx,

Good day! Thanks for getting in touch with us regarding your refund.

The Venture Direct UK Customer Service Team is writing to you in reference to Order Number xyz and your refund request dated 2018-01-16.

For the past few weeks, Venture Direct UK has been undergoing system enhancements, which affected the timeline in processing refunds.

As we work through the upgrade, we would need to extend the refund timeline to within 25 business days for the payment gateway to complete your request.

Venture Direct UK has been in the market for years and wanted to inform you that such things do not happen on daily basis.

Ultimately, these upgrades will help us improve our operations and overall customer experience.

Again, we sincerely apologise for the inconvenience and appreciate your patience while we work diligently to process your refund.

Should you need further assistance, please feel free to contact us. One of our customer service representatives will be readily available for you via email or web chat and are always happy to assist.

Yours sincerely,

Thieves basically!!
How we have no ability to shut these crooks down is astounding.

Order placed in early December. No goods ever sent. I asked for a refund at the end of December and have now been told twice it's coming but I still don't have my money back.

DO NOT ORDER!!!
It's not worth the risk, pay the extra at a reputable UK company.