This was the best tour ever. Our granddaughters loved seeing the sets and meeting their YouTube friends in person. Everyone was beyond nice, signing autographs and letting us take pictures. Special s... See more
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Vat19 has stopped the risk of spreading coronavirus at their company by only having one person working in the warehouse (starting March 22,) and it is the president of the company! Also, I am very... See more
Update: After reaching out to customer service, they replied quickly and issued a refund. They also updated the product description on their website. I appreciate their quality customer service, bu... See more
Company replied
It was a surprise trip for our grandsons, who quote Vat19 videos on YouTube all the time. They were very happy and said it was a great way to end summer vacation before going back to school. Needless... See more
Company details
Written by the company
We sell awesome stuff so you can give the best gifts. When it comes to presents, there's only so many coffee shop gift cards a person can get. That's where we come in. At Vat19, we only have one rule: if we sell a product, it's got to be curiously awesome. Since that's our only criteria, we have something unique for everybody.
Contact info
11783 Borman Drive, 63146, Saint Louis, United States
- 800-476-1991
- support@vat19.zendesk.com
- www.vat19.com
Replied to 100% of negative reviews
Typically replies within 24 hours
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It was fun to meet the crew both in…
It was fun to meet the crew both in front and behind the camera. From the receptionist to the owner, everyone was so nice and welcoming. My kids were pleased and I was impressed. I would certainly recommend for all fans and soon to be fans to take this tour.
Gummy Bear Fun
Kids loved the tour and were so excited to meet some of the people working on the YouTube videos. They liked being able to hold the 26 lb gummy bear. Thanks for a fun tour!
Great Experience!
We really enjoyed the tour today! It was a really neat experience for my YouTube loving kiddo (he was pretty star struck) :) — perfect for all ages!!
Our experience was great
Our experience was great! Our 4 kiddos had a blast and they loved seeing all the sets they see on the videos and the especially loved that they were able to purchase some of their favorite merchandise that they have seen on YouTube. It was amazing meeting Jaime but he was so busy (which is totally understandable) that we didn't get a chance to pose for pics with him. Other than that it was a great experience!
Tour was great
Tour was great! Perfect length, very engaging. The kids had a great time and are ready to plan another trip back.
We Had an Awesome Time on the Tour!
The tour was awesome! Informative and entertaining. The staff at Vat19 were very friendly, paying special attention to the kids to make sure they were having a good time. Highly recommended!
My kids are huge fans of Vat19
My kids are huge fans of Vat19. They throughly enjoyed the tour! Thanks for a great afternoon!
Highly recommend!
Awesome Time at Vat19
An absolute blast! The tour was fun and entertaining. My kids loved seeing the sets, warehouse, and meeting the staff. Each and everyone of the staff members took the time to sign autographs and take pictures. I would highly recommend taking the time to check Vat19 out online and in St. Louis.
Carpe Diem
Both my kids are in high school and take a Broadcast class. This was a very cool experience and eye opening for both. Tour guide was lovely and provided lots of interesting and cool information. Thank you!!😎
Fantastic tour!
Myself and my 10-year-old son had a great time. The tour was conducted wonderfully, and everyone we encountered was extremely friendly and courteous. We are locals, so we will definitely return!
The tour guide and all the employees…
The tour guide and all the employees were very friendly. My kids and I really enjoyed it. It was a lot of fun.
Perfect tour
The Boss took us on the tour and showed and explained everything. Took photos with almost the whole crew. You get to shop also .
My daughter brought a present and the boss took time to talk to her. She was starstruck
We had the most excellent visit
We had the most excellent visit! Very interesting!! Thank you!
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