3Doodler Reviews 140

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I bought a 3doodler for my son for Christmas. It broke after two uses. No replacement sent and no refund given. Automated reply each time. Do not buy it breaks easily and the service is terrible.

Rated 4 out of 5 stars

I bought my 3d pen second hand and it works AMAZINGLY! (It was unused) I only have a few problems. One problem was the small handle on the un-jammer tool - I burned myself because my hand slipped on t... See more

Rated 5 out of 5 stars

As a customer since 2014, I've been dealing with various issues; lost plastic orders, pen issues, usual plastic purchases and so on. Normally, all went just fine; and whenever a problem turned up, 3... See more

Rated 2 out of 5 stars

At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The qualit... See more

Company replied

Company details

  1. Toy Store
  2. Art Supply Store
  3. Children's Store

Information provided by various external sources

Draw in the air! Doodle anything in 3D with the 3Doodler 3D pen. Lift your imagination off the page! #WhatWillYouCreate?


Contact info

3.1

Average

TrustScore 3 out of 5

140 reviews

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Rated 1 out of 5 stars

Do not buy

I bought a 3doodler for my son for Christmas. It broke after two uses. No replacement sent and no refund given. Automated reply each time. Do not buy it breaks easily and the service is terrible.

31 December 2024
Unprompted review
Rated 4 out of 5 stars

I bought my 3d pen second hand and it…

I bought my 3d pen second hand and it works AMAZINGLY! (It was unused) I only have a few problems. One problem was the small handle on the un-jammer tool - I burned myself because my hand slipped on the slippery plastic. Another downside is the short length of the filament. The sticks are very short and require frequent refilling.

18 February 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING customer service.

These people, Janine and Charlie, are absolute STARS. I got the start plus, broke it, and got a replacement pen for NO MONEY, broke the replacement pen and got ANOTHER one. even though it was out of my warranty, they gave it to me. I do not know what to say. they probably have the most responsive and nicest customer service I've ever encountered.

17 March 2023
Unprompted review
Rated 2 out of 5 stars

Little disappointed that when my son…

Little disappointed that when my son received the wrong size filaments for Christmas. I just thought we could just get a return label and send it back for the correct ones. But instead it cost $10 to return. You can't purchase the start kit filaments anywhere else too.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We purchased a 3Doodler Pen for our daughter for Christmas 2022. It was her most requested gift and she was beyond thrilled to get it. We had it for about 3 days before out dog unfortunately found it and chewed to pieces. Needless to say out daughter was heartbroken. I reached out the company about a replacement and was contacted within an hour of my initial email and was thrilled with the costumer service received! Forever customer now!

29 December 2022
Unprompted review
Rated 5 out of 5 stars

best pen ever highly recommend 100%

i brought my 3doodler create a year ago black onxy one it still going strong have odd blockage ect but found if gentle and reverse is slow or in directiotion poke in to try clear filament block you wont break it totally amazing pen highly recommend brought stand and jump pack charger and big refills totally love it wouldnt mind some freebies to test fillament i find everything on 3doodler my stensils lot or copy off google and print made a giant effel tower with it all led it is totally amazing highly recommend best best pen ever

25 October 2022
Unprompted review
Rated 5 out of 5 stars

best company to buy a 3D pen

Lowkey is the best 3D printing pen company out there.
I had purchased their first pen 3Doodler 2.0 years ago but since it was an old model, I needed to upgrade due to some issues and they offered me a discount code as well.

Their quality is truly unmatched!

I now have the 3Doodler Create+ and when I was faced with some issues the people in customer service were more than just helpful. We even arranged a video chat to solve my issue and of course, it was solved!

You can really put your trust in them to help you with whatever issue you may have and their customer service is by far the best i have ever encountered!

totally recommend!

1 February 2022
Unprompted review
Rated 1 out of 5 stars

SCAM

I never received my product, i contacted but no response, 2 months and still nothing received!! SCAM DONT BUY FROM HERE

24 November 2021
Unprompted review
Rated 1 out of 5 stars

Impossible to get refills in UK

The device itself isn't too bad. But the big problem is that it is impossible to purchase any plastic refills. It uses proprietary "Eco-Plastic" that you cannot buy anywhere in the UK. The only way to get hold of this is to pay for the exorbitant shipping from the USA. Save your money and buy a different product that uses more universal plastic

27 March 2021
Unprompted review
Rated 1 out of 5 stars

Would give it zero stars if I could

Would give it zero stars if I could. Very disappointed in your product. This was a gift for my 13 year old and it didn't work to start with. It has clogged up & we have tried to get it to work but unfortunately was not successful. I hate that I spent this much money on a piece of junk.

5 January 2021
Unprompted review
Rated 5 out of 5 stars

I bought doodlers for each of my kids

I bought doodlers for each of my kids. It is very to use that they're busy playing with it instead of playing computer which I find good. I believe it will help them improve their imagination as they are able to build almost whatever they think.

3 December 2020
Unprompted review
Rated 1 out of 5 stars

Garbage pen

This pen is garbage I used it once it worked ok but when I switched it to the other colors and put it on low I it got jammed l fortunately I fixed it after hours of hard work then used it again for about five minutes the put in the same color and then it got jammed again so I tried to fix it then the thing that pusses it off and I broke and now it won’t work because we can’t get the nozzle off because it’s stripped so I’ll say it again this pen is absolute garbage and is way to expensive don’t buy this item

19 September 2020
Unprompted review
3Doodler logo

Reply from 3Doodler

Hi James,

Thank you for leaving your feedback on your experience with our product. We are sorry to hear that the use of the product has been frustrating.

We would love to help improve your experience. Can you contact our CS Team at hello@the3doodler.com so that we can further assist.

Thank you.

Regards,
The 3Doodler Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! My young son inadvertently modified (i.e., broke) the pen tip, and 3Doodler was super helpful in helping us to resolve the broken pen and get us back in action!

16 September 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. We recently rescued ours from the drawer to keeps our teens busy during stay from home. We had some small technical issues but the customer service team solved these fast and we’ve been loving the doodler since.

5 April 2020
Unprompted review

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