Vango Reviews 

This is the dmsecond Vango beta450xl that we have purchased
The first was excellent for our needs and well designed.
For some reason best known to Vango changes have been made to the design ?which are detrimental to the functionality and performance of the tent.The most problematic being, on the original model, there was a zip along the bottom of the outer doors.On the new model there are two 5 cm strips of velcro.These are useless.Allow wind ,inects small animals and rain to enter the tent.Why skimp on a zip ??.Also where the old tent had internal curtains over the plastic windows ?secured by a ring and peg?the new model has a peg and flimsy strip of plastic material which is difficult to use and will tear .
The outside mesh windows used to have an outside rent material covering.The new model has the mesh on the outside?so if you want to open the covering after rainfall again water comes into the tent.
I don't know who is redesigning your tents but they are clearly not campers.DISAPPOINTED

Really disappointed, I have bought so many products over the years and recently bought the embrace chair at the camping and motorhome show at the NEC. It hasn't even lasted 6 months for a £90 chair. Contacted them as the stand was selling all Vango products but told point blank it wasn't them selling so they're not interested! I said surely they have a responsibility to sell something fit for purpose and they just replied with a link to the which site and that's it. If that's what passes as customer service then I won't be buying their products further.

bought a Vango Kela V AIR LOW Drive-Away Awning
last summer used it once in the rain and it leaked
sent it back to be repaired and it seemed okay
used it again the other day (july) and it was raining and it is leaking again
this is very disappointing as it cannot be relied on and one thing that is highly likely in the uk is raining when you go camping

Bought a Vango California pop top mattress last year . Can’t remember which company I bought it from so don’t have the receipt. They are guaranteed for 2 years and unfortunately the warranty isn’t valid due to lack of receipt . One of the valves has popped out and isn’t fixable ! Very disappointing so guess I’ll now need to buy another . Didn’t see any reviews that this had happened to
Others . When I messaged Vango they were unable to help. Not great customer service .

AMG repair and fast turnaround very good . Great tent 4 man Skye 400 has many years of life in it . Thanks

I bought a Vango Galli CC Air Mid awning for my Sprinter campervan. The Vango write up says it is suitable for the Sprinter. When you open the sliding side door, the door hits the awning before fully opening,,through time the material will wear away and tear. This is quite an expensive awning and i don't think i will get years of use out of it

On the first use, part of the orange plastic melted. It wasn’t directly over the flame and was in the middle of the stove, not to one side which I would expect to cause this. Disappointing and unsafe.

Great customer support.valve started leaking while away in Tavistock.Karen sent a new tube the same day and arrived 12 noon next day, free of charge.

We bought a Vango Cragmoor 500 tent after having looked carefully at the various illustrative photographs for this tent on the Vango website. These photos show the ground sheet in the living area having a quasi built-in lip right up to the door entrance, effectively functioning as a fully built in watertight groundsheet. Had this existed in the version we bought, the tent would have been superb since it would’ve kept the rain out. Instead, we received a ground sheet which doesn’t even make it to meet the tent walls, making any rain run straight into the tent and leave us and our baggage waterlogged. Previous iterations of this tent, for example, the Berkeley 400 had this built in groundsheet feature. What a shame that Vango have changed the specification and misled customers .

Awful customer service regarding Vango Air awning. No help at all

Bought a Vango Pinnacle Cool Box 30 Litres-Claims to keep food cold for 72 hrs. Packed with food and ice packs, even in the recent tepid weather food went off after 24 hrs-No way it lasts 72 hrs, unless I have a faulty box?? Waste of money

I ordered a premium tent a vango f10 Xenon UL rrp £360.

On receiving it, I noticed that one of the poles is damaged. These are supposed to be premium (powerlite plus poles) I was surprised as previous vango tents I've bought have been fairly decent.

So now, I've had the tent less than a week, I've supplied photos and got to wait in for it to be collected. And then wait for it to be repaired and sent back. Considering their poor product, the least they could do is send out a replacement pole ASAP.

Very poor considering that I have camping booked for this weekend. I think I'll go with terra nova next time

We purchase our Vango tent in September 23 and we have been using it since then and we all love it.
Such a great tent under any conditions.
We have been in camping in rainy, windy and sunny conditions and it's amazing. Very spacious and lots of light. Highly recommend it.

If I could give 0 stars I would!
First one we had inflated but wouldn’t stay inflated so we had to get a replacement.
The second one worked for around 4 uses and was initially great however we have come away camping and it no longer works.
Won’t buy again! Totally unreliable.

I purchased a cooking utensils set from one of their retailers. After less than 12 months, the ‘non-stick’ coating began to peel off leaving the underlying metal rusty.
Because it was about 12 months I had not retained the receipt for the purchase and appealed to Vango customer service for help, and received absolutely none! They would not accept that the equipment was not fit for the purpose they were bought.

We have had a Vango awning for our VW Ocean campervan for 2 years and it has ripped a few times, which is disappointing given the price. Will look elsewhere next time.

Karen in customer service responded quickly to my awning problem and arranged for the awning to be returned.
We only had a 2 week window before we were away again.
Within 48 hours Beata emailed me with the offer of a brand new replacement awning to be shipped the following day. 1st class customer service.

Our Vango awning developed a problem and Karen in customer service was brilliant. All resolved very quickly and communication was first class. We have two Vango awnings (large and medium) and I will buy again when the time comes knowing the service level behind their products. Thanks again to Karen.

I contacted Vango after losing a part of the self inflating mattress we bought in 2023. I was enquiring where it would be possible to purchase spares. Vango completely exceeded my expectations by sending out the part in question, completely free of charge. That is exceptional customer care.

Ordered an ex display awning along with new carpet and lights. All arrived very quickly and well packaged. Awning like new, got the whole lot for half the price of a brand new awning and can use discount code from Caravan and Motorhome club or Caravan and Camping club too.
Will use again if need anything.