Easy so far. Just did the procedure. Not sure if there will be problems later. Usually, there are none. Haven't had a bad experience with Uswitch. Yet. Just discovered that the new energy c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Used Uswitch now for my energy, broadband and mobile sim only deals and saved a small fortune overall, as well as added bonuses like cashback and vouchers for Amazon! If, like me, you stress a bit... See more
I was kept informed at every stage of the switching process: right from start to finish. A great engineer came and fitted the equipment as planned. I'm happy with my new, fast, full fibre broadband... See more
App is easy to use and have given sessions of free electricity which I found useful. Also it is easy to track how much utilities I have used and the readings are very near the bill that I have every m... See more
Company details
About Uswitch
Written by the company
For over 20 years, Uswitch has been providing simple, fast switching services to help customers save money. With energy deals unavailable at the moment, this is a difficult time for everyone - but we're still supporting customers in any way we can. Find out what you can do to manage your energy costs here.
You can also compare broadband and mobile deals along with car insurance, loans, mortgages and credit cards.
Contact info
Uswitch, The Cooperage, 5 Copper Row, SE1 2LH, London, United Kingdom
- customerservices@Uswitch.com
- www.uswitch.com
4.7
Excellent
37K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The process in switching was easy but l…
The process in switching was easy but l just spent an hour watching the screen saying completing your switch with the waiting circle kept circling it was only when l received a pop up notification from my previous suppler that l realised the switch had gone through
21 April 2026
Reply from Uswitch
Good afternoon,
Thank you for your review and sorry for any inconvenience caused during your switch. We’ve reached out to you directly to clarify everything further and look into this in more detail for you.
We’re here to help, so please do get back to us if there’s anything else you need!
Margo,
Customer Operations Team
I have used this site for many years…
I have used this site for many years and it always offers the best deals and makes swapping providers easy.
20 April 2026
Company did not switch through uswitch…
Company did not switch through uswitch and fuse asked for an upfront payment or £100 and change of advertised kw rate to continue the switch claiming that i have a bad credit rating which is a lie. suspected fraudsters as asking for what amounts to 3 months upfront. Seems like comparison site knows this but hides behind the small print.
20 April 2026
Reply from Uswitch
Dear Bob,
Thank you for sharing your experience. We’re very sorry to hear about the difficulties you faced.
For transparency, the process on our website and during the switching journey outlines any potential upfront payments, and this information is also included in Fuse’s Terms & Conditions.
I’ve reached out to you directly to provide further clarification and share all the relevant details so we can make sure everything is clear and resolved for you.
At Uswitch, we aim to make switching as smooth and transparent as possible, and your comments help us identify where improvements are needed. We appreciate you taking the time to provide this feedback and hope we can support you to a satisfactory resolution.
Margo,
Customer Operations Team
Great!
Great! Sent me the cheapest quotes for my car insurance renewal. Easy and fast to deal with and got the cheapest price. Thank you!
20 April 2026
Unprompted review
I've used uswitch in the past
I've used uswitch in the past. Its quick ,easy to understand. Gives the information you need to complete the switch.
20 April 2026
Super easy user experience
Super easy user experience, was also really quick to process.
20 April 2026
Easy straight forward no fuss and clear
20 April 2026
Unprompted review
very good service.
20 April 2026
Easy and efficient switching
20 April 2026
This is an awful experience in my first…
This is an awful experience in my first and probably be the last use of it.
uSwitch was plastering me about a switch , so I did it and it's now saying it's complete but the supplier doesn't see anything at their end.
uSwitch doesn't have any proper customer service, the chat bot is very poor.
13 April 2026
Reply from Uswitch
Dear Achintya,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your recent switching experience. I completely understand how frustrating this must have been, and this isn’t the level of service we aim to deliver.
Please rest assured that our team is actively looking into what’s happened. I can see that my colleague Rajaa is already in touch with you and has escalated your case for further investigation. She’ll keep you updated and make sure everything is resolved as quickly as possible.
We really appreciate your patience while we get this sorted and thank you for giving us the opportunity to make things right.
Kind regards,
Customer Operations Team
Biggest liers I used uswitch to change…
Biggest liers I used uswitch to change my supplier was told 18 months fixed payments but from first bill upto now I have been over £30 on first and now over £150 a month bills
I have been using same kwh still my bills just keep going up every month.
Now over £150 a month than what uswitch initially said it would be about £65 a month for both gas and electricity a month.
Never recommend them and I just don't know who keeps giving them high recommendations
Just don't believe them I even emailed uswitch few months ago upto now a single reply
24 October 2025
Unprompted review
Reply from Uswitch
Dear Imtiaz,
We appreciate you bringing this to our attention. We’ve reached out to you directly regarding this review, as we were unable to find any switches linked to the email address provided.
We’d really like to look into this further for you, so please do get back to us with your full details so we can locate your account and investigate what has happened.
We’re here to help and want to make sure this is properly reviewed for you!
Margo,
Customer Operations Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.