Not Good. I call them to solve my issue and they want to upsell me before the connect me with a Tech. Then I wait 45 minutes on hold. Then it goes to an endless loop of commercials. Then I call back.... See more
Company replied
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See what reviewers are saying
I’ve been using an older, upgraded computer for years, and occasionally it struggles with newer software. Whenever that happens, I turn to US Tech Support—a company I’ve trusted for over a dec... See more
Company replied
Someone on his staff convinced me to change my web browser. It caused me to loose my email and my main screen with all my icons. He called and worked on it for over an hour and was able to restore muc... See more
The service and customer service is excellent. I've had a number of major issues over the years and they have fixed problem. It doesn't matter everything printers, upgrades memory, removing spy and... See more
Company replied
Company details
Written by the company
USTechSupport techs are highly trained, patient and quick to resolve most complex technology issues. Our techs will help you remotely without visiting your home or business. You don't have to wait in line or set appointments. We're committed to your complete satisfaction with our service. If you're not 100% happy, we'll do whatever it takes to make it right.
Contact info
150 South Los Robles Avenue, 91101-4675, Pasadena, United States
- 8018236766
- Reputation@RealDefen.se
- www.ustechsupport.com
4.2
Great
308 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Professionalism at its best.
Your rep was friendly, knowledgeable, and professional in taking care of getting my printer reconnected with my computer. Thanks so much.
5 November 2024
Unprompted review
My experience with USTech is purely…comfortable and non intimating!
My experience with USTech is purely based on my interaction with Jeremy Kalupa. His easy, "non-judgmental" discussion with me, allowed me to state my thoughts (as erroneously as they were..) and feel validated. His technical knowledge helped me understand -somewhat- the basics.
4 November 2024
Unprompted review
Great service
very efficient, always knows the answers to to any problems, and then takes care of them.
4 November 2024
Unprompted review
The technical knowledge of tech support made a lot of sense on the whys that I could not by myself could figure it out.
The technical knowledge of tech support made it easier for me to understand things that seem challenging.
4 November 2024
Unprompted review
the tech was very helpful answered all…
the tech was very helpful answered all of my question.
the tech was very easy to talk to and understand.
4 November 2024
Unprompted review
he was the best i've…ever had
he was so knowledgeable the best i've ever had, i've been with iolo, and they've saved my computer for may years, thank you for him
4 November 2024
Unprompted review
The technician ( Mackey ) was very good…
The tchnician ( Mackey ) was very good at helping me download a few apps. We couldn't get the glitches our of ONE of them ( Rumble ) but it looks like over 70 % of the OTHER commenters were having the exact same problem not being able to get their "profile pictures" to stay!!! Rumble is SUPPOSED to be YouTube's ( PUBE'S ) free speech alternative. But it has all these glitches and cheap "back-woods" technical issues that are really irritating. I bet their computers date all the way back to the early 1990s!! Too bad, really. We desperately NEED a really good YouTube ( PUBE! ) and Reddit ( Rabid Rabbit ) alternative!!! But anyway, Mackey the technician was very professional and helpful. 5 STARS.
2 November 2024
Unprompted review
Professional. Great communication. Problem fixed
Professional. Great communication. Knowledgable.
3 November 2024
Unprompted review
Solved problem with printer.
3 November 2024
Unprompted review
Ghosts that should not be in my computer !
Thanks for kicking out the Ghosts and spooks typing bad messages to people I know. It is a little freaky but I limited the damage by shutting down until US Tech Support could remove his ability to slither into my system.
2 November 2024
Unprompted review
JAN WAS GOOD HE DID IT QUICK AND FAST…
JAN WAS GOOD HE DID IT QUICK AND FAST VERY GOOD JOB DOWN
1 November 2024
Unprompted review
Two techs were awesome!
Two techs spoke good English and very knowledgeable about my problems. Game good advice.
31 October 2024
Unprompted review
quick solution
31 October 2024
Unprompted review
was very knowledgeable and understood…
was very knowledgeable and understood what I was telling him about my issue.
31 October 2024
Unprompted review
very helpful was completed in a very…
very helpful was completed in a very timely manner, they were very patient
30 October 2024
Unprompted review
Pedro was professional ,courteous
Pedro was professional ,courteous, and patient with
an elderly non-techie
29 October 2024
Unprompted review
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