Fraudulent. They try to convince you to pay fees which is free of charge on the official immigration page. They also ask for credit card information including your three digit security number. T... See more
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I don't need any call from USAFIS. I just need my refund, compensation, and a formal letter of apology for the blatant deceit to an innocent poor African man like me, a father of five. I am formally a... See more
Company replied
I can't fault USAFIS on their customer service - they have always been polite and helpful on the phone. The question is whether they are actually able to find you relevant jobs and submit your docum... See more
Company replied
My experience on signing up for this was an effort on myself as I am not sure will I be given an chance to migrate and bring my family along and give my son who is 3 years old to have his life in a di... See more
Company details
Written by the company
USAFIS is a private, Internet-based company (not in any way affiliated with the US Government) which was established in 2001 with the goal of helping people around the world successfully apply for various US visa programs to legally live, study and work in the United States. USAFIS offers a variety of professional services and products to help thousands of clients around the world have the opportunity to relocate to the USA and enjoy the American Dream.
Contact info
New York, United States
- 16465176786
- csr@usafis.org
- www.usafis.org
3.2
Average
586 reviews
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from USAFIS
Hi Ezra Reverda,
Thank you for informing us about this matter.
We appreciate your feedback and apologize for any misunderstanding that may have occurred.
Your comments have been shared with our management team and we will promptly follow-up to address your concerns.
Our goal is to provide you with a high level of service, so please feel free to contact us at csr@usafis.org whenever you need assistance or have any questions.
Best regards,
Usafis
Customer Service Department
Extremely dissatisfactory and disappointing experience with USAFIS
My experience with USAFIS has been extremely disappointing and financially damaging.
I was charged over USD 21,000 based on promises that they would assist with arranging immigration documentation and approvals for me and my family. During the sales process, their representatives created a strong impression that they had the expertise, capability, and connections to support a successful immigration process.
Unfortunately, after making the payment, the reality was very different.
The service delivered did not match the expectations that were set during the sales discussions. Communication became inconsistent, and meaningful progress on the case was unclear. When I decided to cancel the application and requested a full refund, the situation deteriorated further.
Despite sending multiple emails and making several attempts to escalate the issue, I have not been able to reach a decision-maker within the organization. My requests for cancellation and refund have not been addressed in a transparent or professional manner.
What is most concerning is the lack of accountability and responsiveness from the company after receiving such a significant payment.
For any organization handling sensitive matters such as immigration services, professionalism, transparency, and ethical conduct should be the minimum standard. Unfortunately, my experience with USAFIS has fallen far short of these expectations.
At this stage, I am still seeking:
Formal cancellation of my application
A full refund of the USD 21,000 paid
Direct communication with a responsible decision-maker who can resolve this matter
I strongly encourage anyone considering working with this company to conduct extensive due diligence before making any financial commitments.
I hope the company will take this complaint seriously and work toward resolving this matter professionally and promptly.
9 March 2026
Unprompted review
Reply from USAFIS
Hi Faji,
Thank you for providing your feedback regarding our service.
We genuinely appreciate you taking the time to let us know about your experience.
Please know that we are responsive to your concerns and want to resolve this matter as soon as possible.
We kindly request that you send us an email to csr@usafis.org with your name, unique number, and the best day and time for our Customer Relations Manager to call you.
Best regards,
USAFIS
The customer care service
The customer care service. Assistances and the payment method
3 March 2026
Unprompted review
Reply from USAFIS
Hi Barrister,
Thanks for your time and effort to review our service and provide feedback about your experience!
Please feel free to contact us at csr@usafis.org if you have any questions or need further assistance.
Best regards,
Usafis
Customer Service Department
They keep going in their attempt to…
They keep going in their attempt to cheat and steal money. I have been lured on the false promise to win the "lottery" they advertise. Actually, in 2022, I have been stolen more than 4000 € on the basis that I and my family memebers were a step far from the target.
Now (2026), they resume a new attempt to cheat with new emails.
To everybody intersted in, it is a scam organisation.
25 February 2026
Unprompted review
Reply from USAFIS
Hi Aleborg,
Thank you for sharing about your experience with our service.
We regret that you were not fully satisfied and have forwarded your feedback to our customer relations management team so that this issue can be resolved as soon as possible.
It is important to us that you receive a high level of service, so please feel free to contact us directly at csr@usafis.org and we will do our best to assist you or answer any questions you may have.
Best regards,
Usafis
Customer Service Department
I don't need any call from USAFIS
I don't need any call from USAFIS. I just need my refund, compensation, and a formal letter of apology for the blatant deceit to an innocent poor African man like me, a father of five. I am formally appealing to FBI to act swiftly for justice to be administered, like how they quickly drifted to our country for the alleged cybercriminals, whom we here don't tolerate. Similar efforts should be expedited for me. I don't need any calls; use my name to retrieve payment and information from your database.
24 February 2026
Unprompted review
Reply from USAFIS
Hi Louis K. Asilenu,
We appreciate your feedback and apologize for any misunderstanding that may have occurred.
Your comments have been shared with our management team and we will promptly follow-up to address your concerns.
Our goal is to provide you with a high level of service, so please feel free to contact us at csr@usafis.org whenever you need assistance or have any questions.
Best regards,
Usafis
Customer Service Department
Wish it had worked out
I can't fault USAFIS on their customer service - they have always been polite and helpful on the phone. The question is whether they are actually able to find you relevant jobs and submit your documentation in return for the fees you have paid.
Moving to another country and finding employment is not easy these days and if your funds are limited, you need to be careful where you put them.
17 February 2026
Unprompted review
Reply from USAFIS
Hi Judith Chimowitz,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
Please know that we are responsive to your concerns and have tried several times to contact you in order to resolve the situation.
We kindly request that you send us an email to csr@usafis.org
with the best day and time for our Customer Relations Manager to call you.
Best regards,
Usafis
Customer Service Department
Fraudulent
Fraudulent. They try to convince you to pay fees which is free of charge on the official immigration page. They also ask for credit card information including your three digit security number.
The "agent" on phone also tries to force you into giving this details with a sense of urgency. "Provide now because registration ends soon!!"
Also, sending a lot of spam mails, even after one "unsubscribes".
I see they now also have a bunch of fake reviews here....
16 February 2026
Unprompted review
Reply from USAFIS
Hi Ro,
Thank you for informing us about this matter.
We appreciate your feedback and apologize for any misunderstanding that may have occurred.
Your comments have been shared with our management team and we will promptly follow-up to address your concerns.
Our goal is to provide you with a high level of service, so please feel free to contact us at csr@usafis.org whenever you need assistance or have any questions.
Best regards,
USAFIS
Customer Service Department
I have been working as an enginer at…
I have been working as an enginer at the Department of the Radionuclide Diagnostics of the National Oncology Center since August 2009
9 January 2026
Unprompted review
Reply from USAFIS
Hi Turqay,
Thanks for your time and effort to review our service and provide feedback about your experience!
Please feel free to contact us at csr@usafis.org if you have any questions or need further assistance.
Best regards,
Usafis
Customer Service Department
THE COMPANY'S PERSISTENCE AND…
THE COMPANY'S PERSISTENCE AND COMMITMENT HAS MADE MET O LIKETHE COMPANY
31 December 2025
Unprompted review
Reply from USAFIS
Hi Kevin Almasi,
We really appreciate your feedback regarding the service you received from us.
If you need additional assistance or have any questions, please feel free to contact us at: csr@usafis.org
Best regards,
Usafis
Customer Service Department
I enjoy manual work because knowledge alone is not enough to survive. I have spent a lot of time studying so that I can use practical skills to support my life. I am grateful, as these skills have bec
A motivated and technically skilled Computer Science with Information Technology (CS & IT) student with a strong foundation in programming, software development, networking, and modern IT solutions. Equipped with analytical thinking, problem-solving abilities, and hands-on experience in creating efficient, user-focused technological applications. Passionate about learning emerging technologies such as Artificial Intelligence, Cloud Computing, Cyber security, and Data Science. Skilled at working in teams, adapting to new tools, and applying theoretical knowledge to real-world challenges.
30 December 2025
Unprompted review
Reply from USAFIS
Hi Abbas,
Thanks for your time and effort to review our service and provide feedback about your experience!
Please feel free to contact us at csr@usafis.org if you have any questions or need further assistance.
Best regards,
Usafis
Customer Service Department
The agent was very pleasant and…
The agent was very pleasant and informative.
8 December 2025
Unprompted review
Reply from USAFIS
Hi Keith Davis,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
If there’s anything more we can do to support you, please feel free to reach out to us at csr@usafis.org.
We’re always happy to help!
Best regards,
Usafis
Customer Service Department
Reply from USAFIS
Hi Davino,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
If there’s anything more we can do to support you, please feel free to reach out to us at csr@usafis.org.
We’re always happy to help!
Best regards,
Usafis
Customer Service Department
Reply from USAFIS
Hi Iftikhar Ahmad,
Thanks for your time and effort to review our service and provide feedback about your experience!
Please feel free to contact us at csr@usafis.org if you have any questions or need further assistance.
Best regards,
Usafis
Customer Service Department
BEWARE!!
BEWARE!!! This is a SCAM!!! DO NOT GIVE YOUR MONEY!!!
They emailed me today claiming that I have an Original Registration Date:
2009-08-27 22:35:11.717
They are misrepresenting themselves to be Kimberly Cho and Kristen R Carr who are Canadian Visa Experts. Their Flag is the US flag!!!
24 November 2025
Unprompted review
Reply from USAFIS
Hi Lira Gay Iglesia,
Thank you for sharing about your experience with our service.
We regret that you were not fully satisfied and have forwarded your feedback to our customer relations management team so that this issue can be resolved as soon as possible.
It is important to us that you receive a high level of service, so please feel free to contact us directly at csr@usafis.org and we will do our best to assist you or answer any questions you may have.
Best regards,
Usafis
Customer Service Department
I hope everything is going well and I…
I hope everything is going well and I wish everyone success.
18 November 2025
Unprompted review
Reply from USAFIS
Hi Ali Ghalib,
We really appreciate your feedback regarding the service you received from us.
If you need additional assistance or have any questions, please feel free to contact us at: csr@usafis.org
Best regards,
Usafis
Customer Service Department
ITS A SCAM
ITS A SCAM! they have charged me $1500 to fill my green card application and supposedly they would let me know it results in May of this year 2025, but nothing so far. I have sent many emails asking about it and I get automatic replies from a bot asking me for basic information that I have already provided thousand of times. I WANT MY MONEY BACK!
15 November 2024
Unprompted review
Reply from USAFIS
Hola Jaime L Ibañez,
Gracias por compartir tu experiencia con nuestro servicio.
Lamentamos que no hayas quedado completamente satisfecho y hemos enviado tus comentarios a nuestro equipo de gestión de relaciones con clientes para que este asunto se resuelva lo antes posible.
Es muy importante para nosotros que recibas un servicio de alto nivel, así que no dudes en contactarnos directamente encsr@usafis.org y haremos todo lo posible por ayudarte o responder cualquier pregunta que tengas.
Saludos cordiales,
Usafis
Departamento de servicio al cliente
Reply from USAFIS
Hi Ibrahima Faster,
Thanks for your time and effort to review our service and provide feedback about your experience!
Please feel free to contact us at csr@usafis.org if you have any questions or need further assistance.
Best regards,
Usafis
Customer Service Department
very good experience
27 August 2025
Unprompted review
Why pay a fee if it's supposed to help…
Why pay a fee if it's supposed to help people?
11 August 2025
Unprompted review
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