Urban Planters Reviews 308

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, helpfulness, and professional demeanor, highlighting their positive energy and extensive plant knowledge. The service provided is frequently described as excellent, with many people appreciating the thorough care and high quality of the plant maintenance, which keeps their office spaces looking vibrant and healthy. However, some customers also noted an isolated incident involving an employee's conduct.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Quality

People report positive experiences with quality. Customers consistently praise the beautiful condition and... See more

Product

Reviewers express delight with the product. Customers consistently praise the beautiful condition of the... See more

Based on these reviews

Rated 5 out of 5 stars

Urban Planters have been attending to our lovely office plants for some time now, and are always cheery. Today, 30/04/2025, we had a visit from UP colleague Nicola Maddy. Nicola was super nice, chayt... See more

Company replied

Rated 5 out of 5 stars

Susan who visits site is always so kind, helpful and friendly. We look forward to their visit. Our plants are in beautiful condition thanks to them - we get so many compliments in the office about h... See more

Rated 5 out of 5 stars

We are truly grateful for the wonderful care Kasia provides to the plants in our office. She is always consistent, thorough and takes great pride in her work-our plants have never looked better. Beyon... See more

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Rated 5 out of 5 stars

After a number of years having the same person looking after our plants we were a little unsure when Jade took over but that was quickly settled. Jade is fantastic, quickly sorts any issues with the i... See more

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Rated 5 out of 5 stars

We have used Urban Planters for a while and service has always been great. Jeff always comes and waters our plants and is fantastic! We never have to chase up or anything - this service essentially lo... See more

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Rated 5 out of 5 stars

I can’t speak on behalf of the bosses at the zoo however I am the one that interacts with the staff from urban planters and I’ve never had a bad experience! The woman that comes to water our plants, R... See more

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Rated 5 out of 5 stars

Our site operative Paul Phillips is great, he has introduced lots of wildlife habitats to the the site using items that were to be disposed of and the site is kept in immaculate condition. He does a... See more

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Rated 5 out of 5 stars

Following the transfer of our Grounds Maintenance Contract to Urban Planters, our Grounds are looking 100% better thanks to Andy and Anthony. What a team they are, they consistently work their sock... See more

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Rated 5 out of 5 stars

Tibor is a very nice gentlemen who genuinely cares for the plants, how they're doing and how they look, really pleased with the service we're given.

Rated 5 out of 5 stars

I have rarely met two more enthusiastic and committed workers as James and Spencer. They are knowledgeable, polite and hardworking and clearly take a lot of pride in their work. In only a handful of... See more

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Rated 5 out of 5 stars

We are so grateful for the exceptional service provided by Urban Planters. They have always been incredibly hands-on and responsive to every request we make. Massive thank you to Jane and Holli. M... See more

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Rated 5 out of 5 stars

Lovely ladies,( Jade/ Bex ) really pleased with our living wall. Very attentive and always offer advise. The wall is amazing and we always get positive comments. A real talking point.

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Rated 5 out of 5 stars

We have been working with Urban Plants for the past three year in our office in the city, and I find the company very responsive to any questions or concerns we may have. Their customer service is exc... See more

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Rated 5 out of 5 stars

Kasia has done an excellent job of providing, advising and maintaining our office plants. She is friendly, polite and very informative and we are extremally happy with her.

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Rated 5 out of 5 stars

Susan Gibbs who looks after the plants on our site always comes in with a huge big smile and gets on with her work timely and efficiently and very pleasant lady.

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Rated 5 out of 5 stars

The plant displays are always really well cared for and changed when needed. The staff are brilliant, always really helpful and knowledgeable, we look forward to their visits!

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Rated 5 out of 5 stars

Paul Levy came in today and was on-site early, got straight to work, and completed the work with great results, Lawn cuts across the grounds to a high-level, exceptional work. This was the final Urban... See more

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Rated 5 out of 5 stars

The floral display in B23 sets a lovely tone to the building, a real feel good factor and Becca is always very pleasant to deal with.

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Rated 5 out of 5 stars

We had our Christmas Tree & garland put up in our reception area. Steve Soika went over and above to ensure it was met to our standards.

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Rated 5 out of 5 stars

Becca has done a great job of SW Building here on site, always takes pride in her work and it looking brilliant. She is always a pleasure to see.

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Rated 1 out of 5 stars

Older man driving the work company van, DV75 PPX, nearly caused a crash on the motorway after flashing his high beams and then doing indecent hand gestures as he sped off over the limit.

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Rated 5 out of 5 stars

ThE staff who visit l3 1qy are always a pleasure to see. The fantastic work they have done over the years has been exceptional.

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Rated 5 out of 5 stars

Susan, when attending site has shown delivered an outstanding service, detailed care of the plants on site, and such a joy to have at Watermark House, Livingston, EH54 7HH

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Rated 5 out of 5 stars

Our plants have been well looked after and are thriving. Urban Planters are always very friendly and knowledgeable

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Rated 5 out of 5 stars

Phil & Nigel do a great job, very professional they always leave the place looking clean & tidy .

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Rated 5 out of 5 stars

Rebekah is very polite when she comes to site and is very knowledgeable in her work with the plants. She always take time out for the client.

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Rated 5 out of 5 stars

The engineer that attends our site is always helpful and goes the extra mile. Engineer name is Jade.

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Rated 5 out of 5 stars

Excellent service. The plant Technicians, along with the admin team are proficient and extremely accommodating and helpful. I would highly recommend their services to all external companies seeking an... See more

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Rated 5 out of 5 stars

The dedicated Urban planters operative to 35 portman square (Janie) is always on point with her care for the plants. We are fortunate to have her look after our plants etc

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Rated 5 out of 5 stars

Alison is always lovely to have on site. Always super friendly and efficient.

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Rated 5 out of 5 stars

We absolutely love having Susan visit us! She is such a warm and friendly person, and always brings such a positive energy with her. Her professionalism really shines through in everything she doe... See more

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Rated 5 out of 5 stars

We have used Urban Planters for a few years now and have always been happy with the service. The displays are beautiful and growing nicely. Kim is so lovely and always happy to help with any questions... See more

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Rated 5 out of 5 stars

Excellent professional service. Plants look healthy and are thriving. Lynn who visits to tend them is knowledgeable, friendly and professional. Would not hesitate to recommend. Thank you

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Rated 5 out of 5 stars

Well, the plants liven up our offices as you would expect, but it's the care and attention that's given, that really stands out. Thank you for all you do!

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Rated 5 out of 5 stars

We always receive excellent service from Urban Planters but especially from the lovely Marie who books in our visits. Marie is always so friendly and helpful and her emails never fail to make me smile... See more

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Rated 5 out of 5 stars

Our Company has been using Urban Planters for a long time for our office plants and our plant expert Russ Goulding is knowledgeable, friendly and thorough in keeping our plants in the best condition a... See more

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Rated 5 out of 5 stars

Darcey, our onsite technician is lovely and is very knowledgeable of plants

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Rated 5 out of 5 stars

Urban Planters look after the plants in Trent House, and they always look amazing! Malcolm is an absolute gem, and is always a happy face. Very top notch plant care, highly recommend!

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Rated 5 out of 5 stars

Always punctual, informative and polite

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Rated 5 out of 5 stars

We use Urban Planters as our plant supplier and maintenance company for our office and their service is great, communication is spot on and the team know what they're doing when it comes to plants.

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Rated 5 out of 5 stars

Tibor is always helpful, knowledgeable and friendly, and provides an excellent service to site.

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Rated 5 out of 5 stars

We are really delighted with our plants from Urban Planters. The service has been excellent from the sales team right through to Tibor Dorn, who provides our ongoing maintenance and always delivers a... See more

Company replied

Rated 5 out of 5 stars

Jo Clark from Urban Planters provides maintenance for the plants in our London Cooper Parry office, and she does an amazing job every single time. She’s always smiling, friendly, and genuinely hap... See more

Company replied


Company details

  1. Interior Plant Service
  2. Grounds Maintenance Service
  3. Landscaping Service
  4. Plant Display Store

About Urban Planters

Written by the company

Urban Planters has been enhancing homes and workplaces with plants since 1965, offering bespoke horticultural solutions across the UK through six regional branches.

We specialize in indoor plants, from small desk plants to large-scale installations, outdoor landscaping, designing and maintaining outdoor spaces, plant hire, providing temporary plant solutions, and maintenance, keeping your plants healthy and vibrant

Committed to sustainability, we actively reduce our carbon footprint through tree planting and climate action initiatives. Operating to ISO 9001:2015, 14001:2015, and 45001:2018 standards, quality, safety, and professionalism are at the core of our work.

Transform your space with greenery that makes a lasting impact.

Contact Us

Use Urban Planters for all your workplace and office plant needs.

Written by the company

We're committed to delivering great customer service too.

Contact info


4.9

Excellent

TrustScore 5 out of 5

308 reviews

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Rated 5 out of 5 stars

Friendly service

Tibor visits our office to maintain our plants and he is always so friendly and professional. The plants look fantastic and his knowledge and care for them really shows. He is a credit to Urban Planters and I look forward to continue working with him.

10 April 2026
Rated 5 out of 5 stars

Great company great staff


Please pass on our thanks to Gary and Andy, they have handled this job brilliantly. They were both great to have on site, with fantastic attitudes and clear knowledge throughout the job. Nothing was too much / no question they couldn’t answer.

They represent the company exceptionally well!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy Plants!

Tibor is a very nice gentlemen who genuinely cares for the plants, how they're doing and how they look, really pleased with the service we're given.

8 April 2026
Rated 5 out of 5 stars

Thank you Susan!

Susan who visits site is always so kind, helpful and friendly. We look forward to their visit. Our plants are in beautiful condition thanks to them - we get so many compliments in the office about how lovely they are.

Thanks so much Susan for all you do!

8 April 2026
Rated 5 out of 5 stars

Stan our plant Technician

Stan is amazing and such a joy to have on site. He’s always super friendly, helpful, and clearly knows everything there is to know about plants. Our plants always look fresh, healthy, and well cared for thanks to him. We honestly love having Stan on site and couldn’t recommend him more.

2 April 2026
Unprompted review
Urban Planters logo

Reply from Urban Planters

We're happy to hear that you appreciate the amazing service. It's great to know the plants look fresh and healthy, and that the on-site visits are a joy. We appreciate your recommendation!

Rated 5 out of 5 stars

Really happy!

Well, the plants liven up our offices as you would expect, but it's the care and attention that's given, that really stands out. Thank you for all you do!

24 March 2026
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Reply from Urban Planters

We're happy to hear that our plants enhance your office and that our dedicated care stands out. Thank you for acknowledging our team's efforts and for your kind words!

Rated 5 out of 5 stars

Darcey

Darcey, our onsite technician is lovely and is very knowledgeable of plants

27 March 2026
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Reply from Urban Planters

We're happy to hear that our onsite technician's knowledge of plants was helpful. We appreciate your positive feedback and thank you for sharing.

Rated 5 out of 5 stars

Tibor is always helpful

Tibor is always helpful, knowledgeable and friendly, and provides an excellent service to site.

27 March 2026
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Reply from Urban Planters

We appreciate you taking the time to share your positive experience. We're happy to hear that the service provided was helpful, knowledgeable, and friendly!

Rated 5 out of 5 stars

Exceptional visit today

Paul Levy came in today and was on-site early, got straight to work, and completed the work with great results, Lawn cuts across the grounds to a high-level, exceptional work. This was the final Urban Planters visit to site as the contract ends next week, But they went out on a top level performance, and Paul is very friendly and professional, who, in retrospect, I should have requested as a main gardener last year.

25 March 2026
Unprompted review
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Reply from Urban Planters

We're happy to hear that the final visit was exceptional! It's great to know the work was completed to a high standard. We appreciate your positive feedback and are glad you were pleased with the service. Thank you!

Rated 5 out of 5 stars

Beautiful plants & great service

We have used Urban Planters for a few years now and have always been happy with the service. The displays are beautiful and growing nicely. Kim is so lovely and always happy to help with any questions we have about our plants care :)

24 March 2026
Unprompted review
Urban Planters logo

Reply from Urban Planters

We're happy to hear that you're pleased with our service! It's great to know that you find the displays beautiful and that they're growing well. We appreciate your kind words and are glad we can help with plant care questions.

Rated 5 out of 5 stars

Awesome company

Urban Planters look after the plants in Trent House, and they always look amazing! Malcolm is an absolute gem, and is always a happy face. Very top notch plant care, highly recommend!

23 March 2026
Unprompted review
Urban Planters logo

Reply from Urban Planters

We're happy to hear that you find the plants at Trent House amazing! It's great to know that our plant care is top-notch and that you appreciate the team's positive attitude. Thanks for your recommendation!

Rated 5 out of 5 stars

We are really delighted with our plants…

We are really delighted with our plants from Urban Planters. The service has been excellent from the sales team right through to Tibor Dorn, who provides our ongoing maintenance and always delivers a brilliant service. We also ordered our Christmas tree through Urban Planters and were extremely impressed — they handled both the installation and collection, making the whole process effortless

18 March 2026
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Reply from Urban Planters

We're happy to hear that you're delighted with our plants and the service provided by our team. It's great to know the Christmas tree installation and collection were effortless for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great service

We have used Urban Planters for a while and service has always been great. Jeff always comes and waters our plants and is fantastic! We never have to chase up or anything - this service essentially looks after itself and requires minimal admin on our part, which I appreciate.

10 March 2026
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Reply from Urban Planters

We're happy to hear that you've consistently had a great experience with our service. It's wonderful knowing the minimal effort required on your end is appreciated, and that the plant care meets your expectations. Thanks for your positive feedback!

Rated 5 out of 5 stars

Experts for our plants

Our Company has been using Urban Planters for a long time for our office plants and our plant expert Russ Goulding is knowledgeable, friendly and thorough in keeping our plants in the best condition and our office space looking fresh. He is friendly and approachable on each visit and is like a member of the team, thanks Russ

12 March 2026
Unprompted review
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Reply from Urban Planters

We're happy to hear that our plant services have kept your office space looking fresh for a long time. It's great to know that our plant expert is knowledgeable and friendly. We appreciate your positive feedback.

Rated 5 out of 5 stars

Jo Clark from Urban Planters

Jo Clark from Urban Planters provides maintenance for the plants in our London Cooper Parry office, and she does an amazing job every single time. She’s always smiling, friendly, and genuinely happy to be here, which makes her visits a pleasure for everyone in the office.

Jo consistently takes great care of all the plants and clearly takes pride in her work. She’s also very attentive, whenever we raise any issues or concerns, she listens carefully and makes sure everything is sorted quickly and properly.

It’s clear she cares about both the quality of her work and the people she interacts with. We really appreciate her positive attitude and the fantastic job she does keeping our office looking great.

12 March 2026
Unprompted review
Urban Planters logo

Reply from Urban Planters

We're happy to hear that the plant maintenance service is consistently amazing. It's great to know that the friendly and positive attitude is appreciated and that concerns are addressed attentively.

We appreciate the positive feedback on the quality of work and care.

Rated 5 out of 5 stars

Excellent Work

Our site operative Paul Phillips is great, he has introduced lots of wildlife habitats to the the site using items that were to be disposed of and the site is kept in immaculate condition. He does a great job looking after large grounds all on his own.

11 March 2026
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Reply from Urban Planters

We're happy to hear that the site is well-maintained and supports wildlife. It's great to know the operative's efforts are appreciated. Thank you for your positive feedback; we value it greatly.

Rated 5 out of 5 stars

Great service

We use Urban Planters as our plant supplier and maintenance company for our office and their service is great, communication is spot on and the team know what they're doing when it comes to plants.

3 March 2026
Urban Planters logo

Reply from Urban Planters

We're happy to hear that you're pleased with our plant services! It's great to know our team's communication and expertise meet your office's needs. Thank you for your positive feedback.

Rated 5 out of 5 stars

Excellent Service

Excellent professional service. Plants look healthy and are thriving. Lynn who visits to tend them is knowledgeable, friendly and professional. Would not hesitate to recommend. Thank you

9 March 2026
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Reply from Urban Planters

We're happy to hear that you received excellent service! It's great to know the plants are doing well, and our team member's knowledge and friendliness were appreciated. Thank you for recommending us!

Rated 5 out of 5 stars

Staff Urban Planters Technician Nigel Andrews

Nigel Andrews, the Plant Health Technician who visits our office, is excellent and it is always a pleasure to have him here. Since he began caring for the plants, they have remained in outstanding condition. Nigel is consistently helpful and accommodating whenever we request any changes.

We are also grateful for the support of his colleague, Holli Ryall, who is always responsive and clear in her communications when arranging the monthly visits to our office.

6 March 2026
Unprompted review
Urban Planters logo

Reply from Urban Planters

We're happy to hear that you've had such positive experiences. It's great to know that the plant health technician's visits are always a pleasure and that the plants are in outstanding condition. We appreciate your recognition of the clear communication in arranging the monthly visits.

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