Urban Arrow Reviews 

722
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the cargo bike makes daily family routines much easier and provides a smooth, comfortable ride. People love how spacious it is for children and groceries, often replacing the need to use a car in the busy city. Though some reviewers were not happy with certain mechanical parts, noting specific issues like uncomfortable kickstands or stands needing early replacements during the first months. Others also felt that some components required extra care or adjustments shortly after purchase, such as pedals coming loose or initial setup details being a bit complicated.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the cargo bike is reliable, comfortable, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the bike is very well made, sturdy, and... See more

User experience

People report positive experiences with user experience, highlighting how the ride is smooth, safe, and... See more

Service

Consumers find service to be a pleasure, frequently praising professional support and reliable local dealers.... See more

Location

Customers expressed great satisfaction with location, noting it provides a very efficient way to move in and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ease and professionalism of Urban Arrow was such a pleasure. Our child loves his new mode of transport and we love riding it just as much. It's smooth, intelligent and convenient.

Rated 5 out of 5 stars

Great experience with the Bike , it’s made life a lot easier taking the kids and groceries around . It’s been a great help and things are much faster than driving a car in The Netherlands. J... See more

Rated 5 out of 5 stars

Really love this cargo bike. It's a well thought design where everything works as expected, including the application. The kids love it as well. One minor concern is the toe step is on the front side,... See more

Rated 5 out of 5 stars

I love my Urban Arrow bakfiets! Have now for 1 year, it is still amazing! My kid is safe, battery lasts good amounts, bought some accessories and personalized it too! Very good, stable and bike ri... See more


Company details

  1. Bicycle Repair Shop
  2. Bicycle Wholesale

Written by the company

At Urban Arrow, we build top-of-the-line electric cargo bikes. We were the first to do it, actually. Needless to say, we’re crazy about them. But there’s one thing that is even more important to us: the person riding that bike. Owners and riders like you. With every bike we build, we have you and your specific transport needs in mind. Whatever it is you care about, we got you covered 🫶


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

722 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(722)

204 reviews in the last 12 months

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Rated 5 out of 5 stars

Easily the best purchase our family has…

Easily the best purchase our family has made was a family cargo line bike. So many great memories biking to the neighborhood pool, library, parks, or taking the kids to school each day. It’s made my commute to work so much better and drastically decreased the amount that we need to use our car for a little trips and things like groceries. Highly recommend.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

A life changing product

A life changing product. There are very few tasks you can't accomplish with this bike. It's my daycare drop off, beach equipment, Costco shipping transportation machine.

8 August 2024
Unprompted review
Rated 4 out of 5 stars

New bakfiets

I have a urban arrow bakfiets. Everything is good and perfect. My children loves it!

I get a free rain cover from the bakfiets purchase. I applied for it but the DHL delivery sent to the wrong address. I complained to urban arrow customer service. The responses are quite slow to get a solution and I’m still waiting for the new rain cover… for this I give 4 star instead of 5.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Preschool drop off trips

I cycle my 2 daughters to pre-school everyday in our UA Family cargo bike and their squeals of excitement as we cycle almost makes the screaming getting them out the door bearable ;)
My youngest (1) is still in her Maxi-cosi car seat and the adaptor is a dream…. If I could just stop her older sister (3) tickling her feet.

8 August 2024
Unprompted review
Rated 1 out of 5 stars

They buy reviews

They buy reviews. I got an email saying “ Win an Urban Arrow Suncover ☀️ Write a review for a chance to win!”

8 August 2024
Unprompted review
Rated 5 out of 5 stars

reliable bike

I have the anniversary version. I carry daily my three children to various activities...agreeable to drive, high quality. It replaces our second car and is way more fun!

8 August 2024
Unprompted review
Rated 5 out of 5 stars

My Favorities

I've tested dozens of cargo bikes and Urban Arrow Family and Cargo L/XL are still my favorities. Perfectly designed steering and good balance makes you safe in any conditions. They also keep quality and invest a lot effort in development. Fully recommended.

8 August 2024
Unprompted review
Rated 4 out of 5 stars

Offers impressive power and speed

Offers impressive power and speed, making it a thrilling ride, even on steep roads with children on board. It can be a bit challenging to get started and to balance for smaller riders like myself. Children absolutely love it.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Loving our Urban Arrow

After 2 months of owning our Urban Arrow we are still very excited everytime we ride it. Perfect for active families with children. Great quality for a fair price. :)

7 August 2024
Unprompted review
Rated 3 out of 5 stars

the bike is fine even great for…

the bike is fine even great for transporting 3 kids. the raincover, however, is not worth the money. only a few months after installation, the cover was ripped. it was exchanged two more times and each time it ripped only 2-3 months after. i then contacted urban arrow as the seller was not keen on exchanging again (understandable) but urban arrow ihnored my request and pushed me back to the seller. this is obviously a design mistake, that should be covered by urban arrow.

7 August 2024
Unprompted review
Urban Arrow logo

Reply from Urban Arrow

Dear TG,
A big thank you for your review! We're delighted to hear you're enjoying happy Urban Arrow rides with your 3 kids. We want you to know that we value your feedback, and we are actively taking it into account to improve our products and service.
Team Urban Arrow

Rated 4 out of 5 stars

I have the bike for over a year and a…

I have the bike for over a year and a half with great pleasure. With 2 children I cycle regularly and also do groceries etc. Spokes of rear wheels keep breaking off and that is not pleasant. Accessories are okay, quality could be better for the prices. Accu are okay. Gear is good.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

I can't believe I didn't get one sooner

I can't believe I didn't get one sooner!

We've become so attached to our urban arrow. It's the perfect addition to our familiy car. Actually, we prefer using our bike above our car.
It grants us a certain freedom we love and could not longer live without.
Groceries, a trip to the garden center, friends, luggage... everything in the cart :-)
We just went on holiday and gave the bike a big hug when we returned home. We've missed it :-p

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Love our UA

Love our UA! Only wish would be that the battery lasts longer or is easier to charge(maybe even while you cycle)!

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Great bike, very practical

Great bike, very practical. Fits our two kids (3 and 2) and a full week of groceries without issues. Added benefits as opposed to competitor bikes is the metal flooring with holes; dirt falls through, keeping the inside of the bike cleaner. Something competitors also don't have is the poncho that attaches to the rain cover, love that as well.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Loving the experience

Got my Urban Arrow Family a couple of weeks ago and loving it so far! I've already done a few big grocery trips and taken the family on a little tour to the lake. Really happy we made the decision for a bike instead of a car. I wrote support with a couple of questions and they followed up quickly and professionally. I can highly recommend an Urban Arrow!

26 July 2024
Unprompted review

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