I haven’t received my order of a rug ordered February 6th as a gift and none of the phone numbers are working to be able to speak with someone. No response to my email either. It’s really frustrating... See more
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I should have read these reviews before placing an order last week. Emailed this company 3 times, no response. Customer service non existent I have a horrible feeling I have been scammed. Placed an... See more
This is an awful company that still hasn't amended it's shipping window. DO NOT ORDER. We ordered our rug on November 11th and they keep saying there is a lag with getting it shipped from Germany - se... See more
Ordered a quilt on a weekend and received the shipping notification first thing Monday morning. The tracking was excellent (although I did need to use google translate as my GCSE German is very rusty)... See more
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Lovely product & it got here very quickly.
I'm really happy with the duvet cover, pillowcases & bedspread I bought. The colours are lovely, good quality, soft material. I also received it alot quicker than I expected to. I'm a first time customer & I would definitely buy their products again.
Great
Good quality products, great prices, fast delivery - only wish they'd have a larger selection of items.
Gorgeous product, amazing service
I love the blanket, gorgeously soft and warm, it has exceeded my expectations. Urbanara offered a great service, the product was beautifully boxed and I knew exactly when it was being delivered.
Throughly recommend them, thank you 😃
Fantastic company!
Really great products, easy to return and no charge, well packaged and reliable.
Perfect service and product
Second time I have made a purchase from Urbanara and will be back for another to be sure as the products,prices and delivery are great!
Excellent Throw
Excellent quality throw, arrived quickly and a money off voucher as well!
Excellent product and service
The blanket arrived very quickly, and is beautiful, just as shown on the website. Delivery was much quicker than expected. Can recommend.
Wonderful
I am so pleased to find this company. The service is fantastic and the item I ordered is so lovely. It was packaged beautifully too. I hope to order from them again in the future. Thank you
Fabulous experience
This company sells quality goods and is very helpful. I would thoroughly recommend them. I absolutely love the new blanket I purchased from them and it arrived in reasonable time. It would have been helpful to have know that the goods were coming from abroad as then I wouldn't have had to ring about delivery, but I have nothing negative to say.
A very good experience
A good navigable website with items clearly displayed and priced
Easy to order
Reliable and prompt delivery with good communication throughout
Excellent
Superb
Excellent quality products at very reasonable prices, made even better with generous discount codes. Free delivery on orders over £50, with quick international delivery and free returns. Items are packaged very nicely. Highly recommended.
quality products and service
Great quality products for the home and customer service
and communications also very good.
Unreserved recommendation.
Good products, terrible delivery service
The rug bought is good value and quality, so far we're pleased with it. However, it was a massive chore to get it delivered.
UPS were atrocious, when I got my delivery date I immediately changed it online to a day I would be in, and contacted Urbanara who confirmed the change. UPS ignored this, attempted delivery and then without any permissions they left a 3 metre long rug sat at a tiny 9-5 newsagent collection point across town, that I had no way of getting to during working hours. I rang up UPS 3 times to sort redelivery. On second date they ignored my request completely. At that point I gave up and have had to wait until the weekend and drive it home myself with the boot open.
To top it off the newsagent decided to give me an earful about leaving it at his shop for a week and not ordering deliveries for when you're not in!
Simply, not with the effort.

Reply from URBANARA
Excellent.
Ordered 2 blankts which were on special offer and very good value for money. Arrived within a few days.
Excellent Service
Very pleased with my curtains from Urbanara, Exactly as described and pictured, well packaged and delivered on time, also their customer service communication was first class.
Great
Lovely rug at a good price. Service was excellent with full email information and parcel tracking.
Lovely, truly lovely
Urbanara bedding is rather special. It's beautiful quality, lovely colours and LOVE the zip enclosures. Would like to see more bedding combo examples with details of the exact products used. I am a textile designer so found it easy to choose, but they would sell so much more if they did this!! It's a fantastic quality brand and affordable. I used voucher codes to help the cost too. Converted and happy with my purchases.
very nice wool blanket , thank you
i am very happy with the wool blanket, its very warm and soft.
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