URBANARA Reviews 

1,571
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

I haven’t received my order of a rug ordered February 6th as a gift and none of the phone numbers are working to be able to speak with someone. No response to my email either. It’s really frustrating... See more

Rated 1 out of 5 stars

I should have read these reviews before placing an order last week. Emailed this company 3 times, no response. Customer service non existent I have a horrible feeling I have been scammed. Placed an... See more

Rated 1 out of 5 stars

This is an awful company that still hasn't amended it's shipping window. DO NOT ORDER. We ordered our rug on November 11th and they keep saying there is a lag with getting it shipped from Germany - se... See more

Rated 5 out of 5 stars

Ordered a quilt on a weekend and received the shipping notification first thing Monday morning. The tracking was excellent (although I did need to use google translate as my GCSE German is very rusty)... See more

1.8

Poor

TrustScore 2 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(1,571)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Don't hesitate...

Ordered several times from this company. Always been lovely quality items and if not suitable free no hassle returns. Highly recommend!

5 March 2017
Unprompted review
Rated 5 out of 5 stars

Lovely rug

Good service and lovely product. Arrived quickly as item was ready to ship as stated on website. No hassles and would definitely shop with Urbanara again

4 March 2017
Unprompted review
Rated 5 out of 5 stars

Great quality

I purchased several bedspreads and they came very quickly and are good quality. Love the designs too

2 March 2017
Unprompted review
Rated 5 out of 5 stars

Great service great quality

I ordered a throw from Urbanara and received it within two or three days. The quality is really good - so much so that I ordered a further two throws!

26 February 2017
Unprompted review
Rated 5 out of 5 stars

Happy customer

Very positive experience overall.
Items look good and they seem to be good value for money. Quality is there.
All well packed and promptly delivered to my door.
Will buy again.

23 February 2017
Unprompted review
Rated 4 out of 5 stars

Bad quality cushion inserts

I have bought Urbanara through Amazon and on the website. Very pleased with most of products. Excellent quality and presentation plus quick delivery. Excellent cashmere and alpaca products. I wouldn't hesitate in buy again.
Just one disappointment regarding the cushion inserts, they are very flat, very light, it looks like you have nothing inside the cover and very uncomfortable to rest the head. I had to buy another brand.
On balance very good experience.

23 February 2017
Unprompted review
Rated 5 out of 5 stars

very impressed

- high quality, beautiful products
- reasonably priced
- transparent ethics (very important to me)
- excellent customer service
- efficient shipping

20 February 2017
Unprompted review
Rated 5 out of 5 stars

Mustard cotton bedspread

My experience with Urbanara from start to finish has been fantastic.....
No more than I would expect from a company based in Germany,thank you for not disappointing........I look forward to ordering some rugs from you soon once my next interior project is underway.

20 February 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

searched everywhere for dark green towels. Urbanara came up trumps with a top quality product at a very competitive price and with excellent customer service. will certainly look at Urbanara again in the future.

15 February 2017
Unprompted review

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