UPERFECT Reviews 

So I bought the ugame k118 portable monitor and about 4 months the screen started to turn on and off. I was playing cod when the screen turned off. I could hear audio but no picture was coming. I reached out to uperfect and was greeted with annie who was fast and responsive. They offered to replace it for me. Everything was going 100% well until when I shipped the monitor they stopped responding me. After sending them a screenshot like they asked for, still no answer. The chat support says back online at 8:30pm. I decided to make a new account and reach out to customer support during the day. Right away I got a response from annie recommending me about the monitors. Then I confronted her saying I made a new account to reach out to you guys and then she never replied. Waste of time and waste of money.

I've put a lot of customer service to the test. These guys were 5 star. First they actually answered my question. Perfectly. They gave me a customized recommendation based on specific criteria I sent them. I have never received this kind of service. Thank you!

Jenny answered all questions and provide good support.

Annie, was very responsive and tried to give the best possible support. In the end, with her help and a little luck, I found the way to solve the problem. Anyway, I really appreciated that she didn't give up on helping me find a solution to my problem. Other companies might have already given up ... So, thumbs up!

Perfect screen with high specs: 2K - 18" - 144 Hz.

The first one I ordered had a stuck pixel (which is normal to happen). I contacted the support and they were highly responsive and replaced it with a new one rapidly.

I am totally satisfied with my purchase and the overall experience.

I ordered their UGame C2 Pro, 16" 2K monitor, it came and I tried to turn it on but nothing, I thought maybe the battery was not charged, "charged" it for 30 minutes and still nothing, but apparently the speakers worked which baffled me, turned out the screen was not even turning on, I was almost in tears, I have reached out to their "support" email (any business worth their salt should have a number, which I find a bit suspicious), no reasonable outcome as of yet.

Although the waiting time to receive assistance was longer than I consider reasonable, when I was actually seen, everything was very quick and smooth.

I got a response from AI Bot, but not exactly the answer I was after. Soon after, their support team answered my question promptly.

uperfect 22 inch umax 22 works very well, esp for cases where there is no power, e. g. at a cafe. u can even plug a power bank to power the uperfect monitor. I have photos of my review but Trust Pilot didn't allow upload of photos of my set up. thank you uperfect!

I'm still trying to figure out how their oled panels are. I couldn't find much info, but their customer support did tell me it covered in warranty. However, couple of people had issue with getting replacements for warranty due to their production(?) is from China even tho it says their company is located in U.S on their website

Monitor listing was unclear and inaccurate, with the name of the product, and the documentation that arrived with the product both listing incorrect specifications. Once I received the product and realized it was not what I was expecting, the return process has been deliberately frustrating and cumbersome. It is clear that they are intentionally making the process annoying to incentivize NOT returning the product. Knowing this, I will be taking efforts to avoid this company in the future.

Amazing customer service

Great products, fast delivery to Europe and great customer service.
My monitor had an issue after 1 year and they swiftly replaced it with a new one.

Asked for help before I buy a product and they were very helpful. Waiting for Black Friday do actually buy the product.

Always reply quickly with queries. Nice products that work good also.

Very quick response from customer service: my concern was resolved to my complete satisfaction by customer care service. My request was given a prompt automated response from an AI, followed by a personalised e-mail from an employee with a corresponding solution within a few hours. Very satisfied

I ordered the upcoming O2 monitor and realized it may be small for my need. Requested to cancel the order and they responded super quick. I am so happy with their service that when I need a new monitor I definitely buy from uperfect

Shipment take's to much for Europe but the product is ok

So far pretty good, just that orders take quite long to get delivered. However the screen I bought is awesome