Up & Running Reviews 

Ordering from Up & Running was quick and straightforward, with a simple and easy-to-use website. My Brooks trainers arrived promptly, and the delivery was excellent. The trainers are fantastic and comfortable, great quality, and exactly what I was looking for. A smooth shopping experience from start to finish. I wouldn’t hesitate to order from Up & Running again.

Aaron in the Headington, Oxford shop was so kind and helpful when I went in to buy a hat just now! He made sure I was aware which discounts I was eligible for, and I felt very comfortable in asking questions and being in the shop. Would come again for service like his. 👍

Thomas from the Barnet shop was very patient and very knowledgeable. Excellent customer service. Would definitely go there again.

Excellent service, super fast with getting them delivered, be ordering from you guys again.

Sally-Anne was so knowledgeable and helpful at finding me what i needed for my specific circumstances.
Ill definately go back next time I need running or trail shoes

Aaron was incredibly professional and helpful. Having videoed my running style and foot landing I chose a great pair of shoes that were really good value and extremely comfortable. Would highly recommend.

This is an absolutely amazing shop with incredible service!!! Staff is super helpful and they go through great lengths to find you the totally perfect running shoe!! Very highly recommend!

Great shoes and on offer. Very quick delivery and exactly as described

Great experience. Lucy was really helpful and knowledgeable!

Visited the Sheffield store this weekend and had absolutely fabulous service from Liz. As a new runner, I was feeling very overwhelmed with all the different options for shoes - coupled with a few physical difficulties and previous injuries, I really wanted some advice from someone who knew what they were talking about. Liz performed a gait analysis and brought a variety of different shoes out for me to try, repeating the gait analysis each time and comparing results. She was extremely friendly and approachable and I’ve come away with my first ever pair of running shoes, which feels like a monumental milestone in my journey! Thank you so much Liz, you’ve gained a returning customer :)

Very personable, friendly and knowledgeable customer service in store. Although the shoe size I needed was not in stock, I made my purchase on their recommendation online. The website was easy to navigate, I had a 10% discount voucher and delivery was within a few days

New to running, the staff went above and beyond to find the best suited shoe for me. Very pleased with my purchase

Chris was great, gave great honest advice. Glad I came thanks

Great service, received quickly at a great price. Exactly as it should be.

I’ve bought direct from the shop before but didn’t have the time to go In .. the online purchase was straight forward and delivered quickly with the product being exactly as purchased .. Website is easy to navigate .

We visited on a Sunday afternoon about an hour before closing time.
Our 12 year old son needed his first set of proper running shoes and Lewis was phenomenal in terms of his customer service, knowledge and the choices that he provided us with. We had lots of questions about the type of trainer needed for our son’s wide feet and the type of terrain he’d be running on. Lewis was able to advise us on a pair of trainers that would suit in both the short and longer term.
I also needed a new pair of trainers and undertook the gait analysis on the treadmill. Again Lewis was very clear in his communication and knowledgeable about the best trainer for me.
Would recommend 100% of the time if you want to select the best trainer for your running that will hopefully allow you to stay injury free.

Very helpful in the shop. Treadmill to try out running shoes. I needed a wide fit which was not available in store so the assistant checked their online store and suggested that I buy there.

Your expert guidance and helpful gait analysis has set me up. Supportive and attentive service. Thank you.

Fair price and didn't take to long to arrive.

Highly recommend Up & Running Shoe Shop in Barnet! Max was absolutely fantastic. He took the time to understand exactly what I needed, measured my gait, and used his extensive knowledge and expertise to recommend the right shoes for me for my upcoming training.

There was absolutely no pressure to buy the most expensive option—just honest, expert advice focused on finding the best fit. It’s refreshing to receive such personal service from someone who genuinely knows their stuff.

Shopping local really does make a difference, and this experience is a perfect example of why. Outstanding customer service from start to finish. Thanks, Max!