We had our house carpeted and lino fitted throughout. Staff in the shop were very helpful and gave great advice. The carpet fitters were very quick considering it is a four bedroomed house and they we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
Company replied
We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
Company replied
Purchased new flooring for my bathroom ,from the Burslem ,stoke on Trent store , Has usual , Great service , staff really helpful , lots of choice and happy with the prices All my flooring I have... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Moorhead House, Moorhead Way, Bramley, S66 1YY, Rotherham, United Kingdom
- 0330 311 2442
- customerservice@unitedcarpets.co.uk
- www.unitedcarpetsandbeds.com
4.6
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chris was very helpful
Chris was very helpful, able to advise on the best option available
27 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Georgina, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Boston store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Great service yet again!!
Once again we returned to United Carpets after previously being very happy with the service we received on carpeting for several other rooms and, again, we were not disappointed.
From a great selection of wood flooring products we were able to choose a lovely warm wood finishing for our kitchen/dining room and when we had to delay the fitting due to an overrunning kitchen installation, this was no problem for Norman.
When we were ready for the flooring it was quickly organised and installed by very friendly and extremely helpful fitters who found nothing too much trouble - the finish was brilliant.
I can only give the highest recommendation to all involved from order to installation, and I know where to go when I need more flooring!!
20 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Steve, thank you for taking the time to leave such a kind review.
Firstly we thank you to returning to United Carpets and Beds Southport! We're so pleased that the team could again provide you with a great service throughout with a wide selection of flooring to choose from.
Its great to hear once you were ready for your flooring that it was quicky organised and the fitters did a brilliant job of installing it. Thank you again for your recommendation, we look forward to assisting you again in the future!
Good service from the shop staff. Not so much, the fitters
I was really happy with the service within the shop, including the first initial appointment. Staff have always been friendly and very helpful.
What hasn't been so great has been the fitting. Despite being friendly and helpful, at times, walls and paint work were constantly scuffed, scratched and marked. I have a large crease in the vinyl flooring in the dinning room. The first fitters were extremely unhelpful, leaving a double bed to be put back together by myself. On asking for support, I was sternly told, that they expected all rooms to be clear of furniture, which is totally unrealistic!
Huge bags of excess carpet, underlay was left in the bedroom for me to take downstairs. It wasn't even placed outside!! Not impressed
13 May 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Carol, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with the independent fitters did not meet your expectations. This is not the level of service we strive to provide and we thank you for bringing this to our attention.
Our Customer Service team would like the opportunity to look into this further, please contact our Kirkby store directly or alternatively email customerservice@unitedcarpets.co.uk at your earliest convenience with your details and a member of our team will be in touch.
Kind Regards
The United Team
Recommend united carpets service was…
Recommend united carpets service was fast all staff polite Neil the fitter was amazing very polite nothing was too much trouble workmanship tidy and good
22 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Ry, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Northfield store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Reply from United Carpets & Beds
Hi, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service throughout!
Very good experiance
25 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Fenton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Reply from United Carpets & Beds
Hi Samuel, thank you so much for sharing how our Boston store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We hope to assist you again in the future with any projects you may have. Take care!
All of the staff were very friendly and…
All of the staff were very friendly and a massive thanks to Jav for saving my back from an airbed and getting us exactly what we wanted within budget
25 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Gemma, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Fenton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Reply from United Carpets & Beds
Hi Monique, thank you so much for sharing how our Sleaford store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We hope to assist you again in the future with any projects you may have. Take care!
Mark did a great job fitting our carpet!
Mark did a great job fitting our carpet!
24 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jamie, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Arnold store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Full house renovation.. July 2026
I have recently bought a new house in West Hull which I have renovated throughout July ‘26
I contacted the United Carpet store on Boothferry Road on 3 separate occasions as work progressed for my house to be measured up for carpets and flooring.
I spoke to Craig on each occasion who has been so friendly and helpful and has advised and recommended the most suitable flooring at the best prices.
All the carpets and flooring were measured and professionally fitted by Leon and his mate who have done an exceptional job.
I am so pleased with the products and service throughout and would highly recommend.
Thank you so much guys x
25 July 2026
Unprompted review
Reply from United Carpets & Beds
Hello Mandy, thank you for taking the time to leave a review.
Its a pleasure to hear that our Boothferry store could meet your expectations and provide you with a 5 star service throughout. Its great to hear that Craig could help guide you on which flooring was most suitable for each room as you renovated your home.
We're so pleased that you're happy with the finished results of your flooring and carpets. Thank you so much for the recommendation. Take care.
When I visited the store (which I did…
When I visited the store (which I did many times as I'm very indecisive!), they left me to it and didn't follow me around or ask me questions. When I was ready, I went to them & they were incredibly helpful. I ended up having a carpet fitted & they were brilliant. Absolutely no problems fron start to finish!!
27 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Paula, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Wrexham store could meet your expectations and provide you with a 5 star service throughout. We're so pleased that you're happy with the finished results of your carpets.
We hope to assist you again in the future! Take care.
The guys was very helpful again would…
The guys was very helpful again would recommend
23 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Garry, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Derby store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Customer service in the shop was great… install not so much
Customer service in the shop was great however when it was installed, the install wasn’t very good
29 May 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Olly, thank you for taking the time to leave a review.
We're so pleased to hear that you recieved such a positive service when in our Stechford store. However we're sorry to hear that your experience with the independent fitters did not meet your expectations. Please don't hesitate to contact our Stechford store directly or alternately email customerservice@unitedcarpets.co.uk with your details so we can look into this further.
Kind Regards
The United Team
Always use this company
Always use this company. Very professional. Do an amazing job. Couldn't ask for better
20 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Paul, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Mansfield store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Very helpful and friendly from the…
Very helpful and friendly from the start.
Accommodating, fast service.
Helpful and thoughtful when laying down the carpet. Rubbish taken away.
Being going to them for years.. nothing is to much trouble 😁👏😊
17 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Marie, thank you for taking the time to share how our Stechford Store did.
Its such a pleasure to know that the team were able to make your experience with us a positive one from start to finish.
Thank you so much for continuing to support United Carpets and Beds! We look forward to assisting you again in the future.
Iv used United Carpets lots of times…
Iv used United Carpets lots of times and they are always reasonably priced and they do a great job never had an issue with them and the staff are great.
10 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Darren, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Wrexham store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Great service and communication .
Great service and communication from staff at the shop. Quick polite fitting and carpet looks great. Will be coming back for stairs next.
Happy customer. Will recommend.
Jennifer stubbs
9 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jennifer, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Nuneaton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Went into the store today looking for…
Went into the store today looking for quotes for carpet Callum was very helpful and was able to find us what we was looking for highly recommended
23 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Leon, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Northfield store could meet your expectations and provide you with a 5 star service throughout.
We're so pleased that Callum was able to help you find exactly what you were looking for.
We hope to assist you again in the future! Take care
The service was excellent throughout my…
The service was excellent throughout my visit greeted with a smile i wasn't rushed if I needed help they were there. They helped me with payment plans that suited my pocket Both members of staff were great brilliant service.
2 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Christina, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Stockton-on-Tees store could meet your expectations and provide you with an excellent service throughout. We're so pleased that the team could find you a payment plan that was suitable for you and your budget!
We hope to assist you again in the future! Take care.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.