I came into the store twice and Callum remembered exactly what I’d been looking at. He gave an extremely professional and friendly service without being pushy. Super quick and customer focused service... See more
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Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our... See more
Company replied
Callum was very knowledgeable, helpful and friendly when we were buying a new bed. Not pushy into upgrading etc, we will be going back!
Company replied
The staff in the store were very friendly and helpful. They gave advice on what would be a suitable purchase. They were very efficient in coming out measuring the area and arranged fitting. All was... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Chatham Road, B31 2PD, Birmingham, United Kingdom
- 0121 476 6770
4.8
Excellent
171 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Went into the store today looking for…
Went into the store today looking for quotes for carpet Callum was very helpful and was able to find us what we was looking for highly recommended
23 July 2026
Unprompted review
Fantastic job
Despite the heat, Neal worked really hard and did a fantastic job!
22 June 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Marie, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Northfield store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Exceptional service from United Carpets…
Exceptional service from United Carpets & Beds – Northfield
I cannot thank United Carpets & Beds in Northfield enough for the outstanding service they provided. I was preparing my home for my dad’s funeral and had family and visitors travelling from abroad, so the timing was extremely important.
The team went above and beyond to help me, making sure my carpets and mattresses were delivered on time and everything was ready when I needed it. Their kindness, understanding, professionalism, and willingness to accommodate my situation meant so much during such a difficult period.
The quality of the carpets and mattresses is excellent, and the service from start to finish was truly first class. I would highly recommend United Carpets & Beds – Northfield to anyone looking for great quality products and a team that genuinely cares about their customers.
Thank you for making a stressful time a little easier. ❤️
21 July 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Thank you so much for taking the time to share such a heartfelt review.
Firstly, please accept our sincere condolences on the loss of your dad. We’re truly honoured that our Northfield team could provide some support during what must have been an incredibly difficult time.
We're delighted to hear that the team went above and beyond to ensure your carpets and mattresses were delivered on time and that everything was ready for your family and visitors.
Thank you for your recommendation and for trusting us during such an important time. We'll be sure to share your lovely feedback with the Northfield team, who will be touched to know they made a positive difference.
We wish you and your family all the very best. Take care.
I came into the store twice and Callum…
I came into the store twice and Callum remembered exactly what I’d been looking at. He gave an extremely professional and friendly service without being pushy. Super quick and customer focused service. Thank you Callum.
21 July 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Carolyn, thank you so much for your wonderful review!
We're delighted to hear that Callum provided such a professional, friendly, and customer-focused experience. It's great to know he remembered exactly what you were looking for and made your visits enjoyable without any pressure.
Thank you for choosing us, and we look forward to welcoming you back again soon!
Callum was very knowledgeable
Callum was very knowledgeable, helpful and friendly when we were buying a new bed. Not pushy into upgrading etc, we will be going back!
18 July 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi, thank you so much for sharing how our Northfield store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We look forward to assisting you again in the future with any projects you may have. Take care!
Brilliant fitter quick efficient and…
Brilliant fitter quick efficient and knowledgeable
Lovely finish
17 July 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Emma, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Northfield store.
Thank you so much for the recommendation. We look forward to assisting you again in the future.
Fantastic Service
The staff in the store were very friendly and helpful.
They gave advice on what would be a suitable purchase.
They were very efficient in coming out measuring the area and arranged fitting.
All was done in less than a week.
5 June 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Dawn, thank you for taking the time to leave such a kind review.
Its so great to hear that our Northfield store could make your experience with us a fantastic one throughout with friendly & helpful staff and quick fitting.
Thank you so much for the recommendation. Take care.
Fab experience.
Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our laminate and carpets. Extremely pleased with the entire service. Thank you for making our house a home, and onto the next chapter! Lee 🏡
7 July 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Northfield store could meet your expectations and provide you with a brilliant 5 star service. We're so pleased that you're happy with the finished results of your laminate and carpets.
We hope to assist you again in the future! Take care.
The floor fitter was extremely…
The floor fitter was extremely professional and polite he respected our home and made us feel we were in safe hands. The quality of the finish was beyond our expectations and we would highly recommend to anybody thinking of having their floor done.
3 July 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Clive, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Northfield store could meet your expectations and provide you with a positive service throughout. We're so pleased that you're happy with the finished results of your flooring.
We hope to assist you again in the future. Have a wonderful day.
Helpful and friendly service at Northfield branch
Helpful and friendly service from Callum at Northfield branch... thank you 🙂 Speedy fitting too 👍
17 June 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Sean, thank you for taking the time to leave kind feedback.
We're delighted to hear that our Northfield Store was able to make sure that your experience with us was a positive one that met your expectations.
We look forward to assisting you with any projects in the future. Have a great day!
Great Stuff
Attended the Northfield branch and found the staff were relaxed and friendly, gave good advice on availability and costs. There’s a very wide variety of carpets too.
The carpet fitter, Neil, was excellent; polite, friendly and extremely professional, it was clearly evident he knew what he was doing and got on with it (but how he can drink cold coffee is a mystery) giving the customer confidence in the end product.
Would definitely recommend United Carpets.
1 June 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Kerry, thank you so much for your lovely review. We’re delighted to hear you had such a positive experience at United Carpets & Beds.
Our Northfield store will be thrilled to hear your kind comments. Providing a relaxed and friendly service is exactly what we strive for, and it’s great to know he helped make the process of choosing the right carpet easy and enjoyable for you.
We truly appreciate your support and look forward to welcoming you back again in the future!
Went into your branch in Northfield…
Went into your branch in Northfield Birmingham for some advice and your member of staff Callum was very help would now recommend this company.
30 May 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Ben, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Northfield store.
Thank you so much for the recommendation. Take care.
Very professional service!
We had our carpets fitted by Martin and Liam who were so lovely. Thank you! Also thanks to Sebastian who served us in store and measured up!
20 May 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Northfield store.
Thank you so much for the recommendation. Take care.
Great products & great customer service
Great customer service from Sebastion, very helpful & know whàt they are talking about.
Opted for laminate and Neal fitted the boards quicker than i expected and they look fabulous.
Would definitely recommend
2 May 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Northfield store.
Thank you so much for the recommendation. Take care.
We went in today Sunday 17th May and…
We went in today Sunday 17th May and Callum was very helpful and friendly
We got what we wanted and the delivery date we needed thank you
17 May 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Denise, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Northfield store.
Thank you so much for the recommendation. Take care.
Reply from United Carpets & Beds - Northfield
Hi, thank you so much for your kind review.
We're so pleased that you're happy with the service that you recieved from our Northfield store.
Thank you for the recommendation. Take care.
Superb service 👏
From choosing our carpet to the final fitting I can honestly say what a superb experience, very knowledgeable staff in store who worked with our budget to get the look we wanted. Neal the fitter is excellent at what he does and all round a very pleasant guy. Will definitely be using for the rest of the house. Highly recommended.
12 May 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Lisa, thank you so much for your fantastic review! We’re delighted to hear you had such a positive experience from choosing your carpet right through to the final fitting.
It’s great to know our team helped you achieve the look you wanted while staying within budget, and we’ll be sure to pass your kind comments on to Neal as well — he’ll really appreciate it.
Thank you for the recommendation, and we look forward to helping with the rest of your house in the future!
Efficient and Polite
Neal fitted our carpet on the stairs, landing and study. He was extremely polite and efficient. The carpet looks great and looks very professional.
12 May 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Andrew, thank you so much for your kind review.
We're so pleased that you're happy with the service that you recieved from our Northfield store.
Thank you for the recommendation. Take care.
2nd fitting, fantastic.
This was the second time we had Neil to fit a product for us. Again a fantastic job, perfection all round the edges. Great guy to talk to also. Would really recommend 😀
6 May 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Thank you for taking the time to leave your kind feedback. We hope to see you again soon for your next project.
Kind Regards
United Carpets
The carpet is perfect
The carpet is perfect, the store assistant was amazing, really knowledgeable and helpful. The only little problem we had, was the wallpaper got a little bit scuffed during the fitting. (In a newly decorated room) The carpet fitter left the door off after removing it, to fit the carpet. And the fitter refused to take any of the off cuts. If it wasn't for the fitting issues, I would have given five stars. Sorted the scuffs out, still waiting to get door hanged and off cuts we managed to squeeze in the car, to take to the tip.
11 April 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Thank you for taking the time to leave your feedback, we are happy to hear that the service and the product were up to scratch. I was sorry to hear about the issues with the scuff from the independent fitter. Please contact the store if we can be of any assistance with this.
Thanks again for your kind feedback and for shopping with United Carpets and Beds.
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