Fast connection, a lot of option for sport bets, and also about poker the prize draw on Hexa is truly fair and random. That rarely happens with other bookmakers.
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See what reviewers are saying
Lets you win a shit ton then tells you to upgrade to VIP1 level to withdraw just to findout you need to up again to VIP2 with more money blocked plays so I cannot play with my own funds cannot withdra... See more
First of they have very little bets available compared to others. Verification is next to impossible with there chat given me clear instructions to post my bank statement and then my driver's licens... See more
Excellent company, I've been a client for many years and am very satisfied. Keep up the good work. I've used all the services (poker, betting, slots, live betting, live games), and everything is top n... See more
Company details
Written by the company
Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 20 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Netherlands, Denmark, Finland, Sweden, UK and others) as well as Australia. We are now publicly-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.
Contact info
United Kingdom
- www.unibet.com
You should know
3.5
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 2% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Placed and won a qualifying bet for the…
Placed and won a qualifying bet for the Bet £10 Get £30 promotion, but the free bets were never credited.
I’ve attempted to contact support multiple times:
- live chat has been greyed out/unavailable four days,
- email support has not replied to my two emails in four days
- and there’s no way to resolve the issue through the app.
The qualifying bet met the stated requirements and settled successfully.
Very frustrating customer support experience so far.
11 May 2026
Unprompted review
Good site and nice gaming
7 May 2026
Unprompted review
paras kasino
3 May 2026
Unprompted review
Good and easy navigate on site and…
Good and easy navigate on site and simple bonus system
23 April 2026
Unprompted review
Good experience
26 April 2026
Unprompted review
Verification was literally impossible
Verification was literally impossible. Telling me my own address is wrong like you know better, stop using AI, it isn't fit for purpose.
Awful chat, no email/telephone number.
No accountability.
1 star is generous.
23 April 2026
Unprompted review
Prior to the Ronnie O'Sullivan v He…
Prior to the Ronnie O'Sullivan v He Guoquiang game I placed 4 bets with this company.
Ronnie to win frames 1 and 2
Ronnie to lead after 4 frames
Ronnie to lead after6 frames
Ronnie to win frames 1.2 and 3
Ronnie was 4-0 up at around 345pm
2 bets were settled promptly. Ronnie to win frames1,2 and 3 and Ronnie to lead after 4 frames.
When Ronnie was 4-0 up I placed 2 bets on Ronnie to lead 6-0 and 1 bet on him to win frames6.7 and 8.
The above 3 bets were settled very promptly.
At around 7pm I noticed that the bets on Ronnie to win Frames 1 and 2 and Ronnie to lead after 6 frames remained unsettled.
I went on to live chat and spoke with Jane. I explained the situation and asked why some bets involving frames 6, 7 and 8 had been settled but not bets on frames 1 and 2 result known at 3.15pm and Ronnie to lead after 6 frames result known at 3.45pm.
She gave me the answer that the match was in play and I would have to wait until the end of the match for my bets to be settled even though some of the bets had been settled.
The match resumes at 2.30pm tomorrow 22/04.
These betting companies nowadays are so sharp at telling you how much you can deposit and put deposit limits on you without knowing your situation even though you have told them the truth.
Having just checked my account both outstanding bets have been settled. So much for having to wait until the end of the match tomorrow.
Who came up with that rubbish and told Jane the same ?
The snooler World Championship is live on numerous networks and World Snooker have a site with frame by frame scores. Clearly Unibet are unable to check on these sites delaying settlement of bets by 6 hours.
Attrocious Customer Service. I will be having less bets with this company. I have raised a complaint.
21 April 2026
Unprompted review
Reply from Unibet
Dear Paul,
Thank you for taking the time to share your experience. We understand how frustrating it must have been to see some bets settled promptly while others remained unsettled despite the outcomes being known.
We aim to settle all bets as soon as possible, on occasion time scales may vary, there are several factors that may affect this. We’re sorry that the information provided during live chat did not clearly explain the delay and caused further frustration.
We apologize if this has caused you any inconvenience. Your feedback has been noted and will be shared with the relevant teams, as we’re always looking to improve both our settlement processes and customer communication.
Kind regards,
Unibet Team
Good casino
20 April 2026
Unprompted review
5/5 perfect
20 April 2026
Unprompted review
paras sivusto
20 April 2026
Unprompted review
Gamble penthouse
Easy overview,fast storting and wide choice of possibilities to place ypur amount to the games,fast inlog,much bonuses.
Thank you,keep on this way!
17 April 2026
Unprompted review
Good Casino
I qm mot the biggest gambler in the world, but loke for me the vest Casino
16 April 2026
Unprompted review
Unibet- settling of bets
Unibet - what a joke! They take ages to settle bets -my suggestion is to keep well clear of this joke of a company !!
15 April 2026
Unprompted review
Blocked;Blocked and blocked again
Blocked;Blocked and blocked again. Unibet and 32red really think this is a game trying to stress out their customers by doing this especailly when, as in my case, I have spoken to a safer gambling operative twice now to get the account back up and running.
Apparently they do not like getting BAD reviews so the CSRs that monitor the Trust Pilot comments like to place blockages for fun as appears to be my case -- my advice to anybody thinking of betting with these companies is DON'T. There must be better casino gambling sites than these two
14 April 2026
Unprompted review
Reply from Unibet
Hi,
Thank you for leaving your feedback.
We’re sorry to hear about your experience and understand how frustrating this must have been. To clarify, we’ve been in contact with you since this review been posted, and we can confirm that your accounts are now fully accessible.
We take all feedback seriously and appreciate the chance to provide clarity. Please don’t hesitate to reach out if you require any further support.
Kind regards,
Unibet Team
Very enjoyable app
14 April 2026
Unprompted review
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