Ultralight Outdoor Gear Reviews 

3,502
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery times and highly competitive pricing across their massive selection of outdoor gear and reliable equipment. Many people also praise the exceptional customer service, noting that staff members are always incredibly helpful, polite, and quick to resolve any issues. Some reviewers were not happy with product sizing issues, mentioning that they experienced unexpected difficulties and had to cover return postage costs for exchanges. A few other people also felt quite frustrated when dealing with missing items or receiving unhelpful responses from support teams during warranty disputes.

What people talk about most

Product

People report ambiguous experiences with product. Reviewers mention receiving items with missing parts,... See more

Delivery service

Customers consistently note positive experiences with delivery_service, highlighting that items arrive... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that agents are super easy to reach,... See more

Price

Reviewers express high satisfaction with the competitive prices and great value offered. Consumers... See more

Order

Consumers experience ambiguous outcomes when placing an order, with highly mixed feedback across experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery and good communication. But we expect that these days anyway. So, what stands out? The shopping experience is excellent. Sorting by weight, price etc is easy. The recommendations fro... See more

Rated 5 out of 5 stars

Used Ultralight Outdoor gear a few times now and it is always a great experience. Delivery is always fast and reliable. Great prices and excellent quality products. Will keep coming back for sure.

Rated 5 out of 5 stars

I've chosen to use this company multiple times because they're almost always the best value I can find, they never quibble over returns and most importantly, the customer service is second to none. I... See more

Rated 5 out of 5 stars

So, I bought the Rab waist bag from these chaps, arrived quickly and all good until I used the supplied Rab bottle. Noted leaking from the mouth piece. I made contact with them and received a reply ve... See more


Company details

  1. Camping Store
  2. Recreation Center

Information provided by various external sources

Ultralight Outdoor Gear is a venture concerned with the supply of outdoor clothing and equipment for backpacking, trekking, adventure racing and adventure travel. As our name suggests we are only interested in supplying lightweight, functional, best quality gear that supports the concept of backpacking, trekking and travelling unhindered by traditional heavy loads and masses of equipment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(3,502)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

A hikers dream come true

Ultralight Outdoor Gear is like something from my dreams. I have no idea how many hours I have spent in my life trying to figure out the weight of a product and then comparing them across different sites and distributers to work out the true values.

I am a thru hiker and I also have a family member with scoliosis so lightweight gear is a number one priority. This site has changed everything for me. Not only can you sort through available products by weight, but you can easily filter through according to your budget.

The cherry on top was how once you've picked your products the combined weight is totalled for you in the basket. It usually takes me hours to find the right product but this time I had found my new summer sleeping bags in no time at all (Sea to Summit-Spark 7C/45F Down Sleeping Bag).

Love the tried and tested reviews and trust the site - I don't intend on shopping anywhere else for my gear.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

We finally took the plunge….

We finally took the plunge and purchased a Hilliberg Allak3. With a last minute visit to the showroom we could pitch it and get a good feel for it.

The service was excellent, hospitality was on-point. Since these guys are a small company, they can provide a more personal touch compared to bigger retail chains.

Will definitely be going back for future gear.

Thanks again, Charlotte, your help was very much appreciated.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Purchased a Patagonia jacket which had a great discount. Service was excellent and the jacket arrived very quickly and well packaged.
Will definitely be using again in the future. Thanks

18 February 2025
Unprompted review
Rated 2 out of 5 stars

I won't be using UltraLightOutdoorGear again

Great site, good stock and I've bought many items from them.

BUT on the two occasions I've needed to contact Customer Services, I've been very disappointed with their poor response and frankly a total lack of 'helpfulness'.

Once I had a product issue and it took ages to get a replacement agreed as I had to fight for it.

Recently a product order went wrong and instead of just helping to fix the issue they gave lots of excuses for why the error occurred which didn't help me one teeny bit to get the item I needed.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Contacted Ultralight today about a product I'd bought and got a really quick response with options. Very helpful. Thanks

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Quality outdoor gear

Excellent range of products. lots of good information to help you choose, prices are reasonable, and I've always been happy with their efficient helpful service

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Got a bag that was oversized

Got a bag that was oversized. My niece put a slipper in the bag before I returned it. Ultralight outdoor gear refunded the bag and returned the slipper. They were ultra polite and rapid.

19 January 2025
Unprompted review
Rated 5 out of 5 stars

Why Ultralight is my favourite outlet.

I have bought a lot of stuff over the years from Ultralight, they are competitive on price, have a good stock of the major brands, and are very helpful and knowledgeable, several times saving me money and heartache by steering me in the right direction. However, what I rate the highest is their customer service and their speed of dispatch.

Inevitability, I have had minor problems with gear, and the way these have been dealt with just makes me feel a very valued customer, and that is why I return again and again. Additionally, I commend their web site as being so easy to navigate. One of the best in their field.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

All round great service

Bought some packing cubes which were hard to find in the UK. Although a bit disappointed with the limited selection, really pleased to find a UK retailer. Great delivery, etc.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Reliable, trustworthy, knowledgeable

I've bought a few things from Ultralight Outdoor Gear and they never fail to impress. You are pretty much guaranteed that all the stuff for sale is top quality and lightweight. Orders arrive promptly.

There are thorough reviews about each item on their website. Also the filter facility on the website is really useful.

It's always the first website I go to for lightweight hiking and camping gear.

Not always the very cheapest, but sometimes you have to pay a wee bit more for a great service.

6 December 2024
Unprompted review

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