Ultralight Outdoor Gear Reviews 

3,502
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery times and highly competitive pricing across their massive selection of outdoor gear and reliable equipment. Many people also praise the exceptional customer service, noting that staff members are always incredibly helpful, polite, and quick to resolve any issues. Some reviewers were not happy with product sizing issues, mentioning that they experienced unexpected difficulties and had to cover return postage costs for exchanges. A few other people also felt quite frustrated when dealing with missing items or receiving unhelpful responses from support teams during warranty disputes.

What people talk about most

Product

People report ambiguous experiences with product. Reviewers mention receiving items with missing parts,... See more

Delivery service

Customers consistently note positive experiences with delivery_service, highlighting that items arrive... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that agents are super easy to reach,... See more

Price

Reviewers express high satisfaction with the competitive prices and great value offered. Consumers... See more

Order

Consumers experience ambiguous outcomes when placing an order, with highly mixed feedback across experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery and good communication. But we expect that these days anyway. So, what stands out? The shopping experience is excellent. Sorting by weight, price etc is easy. The recommendations fro... See more

Rated 5 out of 5 stars

Used Ultralight Outdoor gear a few times now and it is always a great experience. Delivery is always fast and reliable. Great prices and excellent quality products. Will keep coming back for sure.

Rated 5 out of 5 stars

I've chosen to use this company multiple times because they're almost always the best value I can find, they never quibble over returns and most importantly, the customer service is second to none. I... See more

Rated 5 out of 5 stars

So, I bought the Rab waist bag from these chaps, arrived quickly and all good until I used the supplied Rab bottle. Noted leaking from the mouth piece. I made contact with them and received a reply ve... See more


Company details

  1. Camping Store
  2. Recreation Center

Information provided by various external sources

Ultralight Outdoor Gear is a venture concerned with the supply of outdoor clothing and equipment for backpacking, trekking, adventure racing and adventure travel. As our name suggests we are only interested in supplying lightweight, functional, best quality gear that supports the concept of backpacking, trekking and travelling unhindered by traditional heavy loads and masses of equipment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(3,502)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trustworthy site

At first, I thought this was a scam bc, after setting up an account and placing an order, the site immediately wouldn't allow me to log back in. However, I emailed support and they were very prompt in their reply, assuring me that my order was being processed. In the end, it arrived in a timely manner. I ordered a winter coat and this site had one of the best prices around.

18 January 2022
Unprompted review
Rated 5 out of 5 stars

My husband bought me 'women's micro…

My husband bought me 'women's micro vario carbon antishock trekking poles' for Christmas, and I truly could not have believed how amazing they are, two simple poles that have made all the difference to my walking, when walking in the past after the walk and the day after my joints really were sore, I just put it down to age, and got on with it, but now I realise I was putting my joints under stress with no poles to help me along the muddy paths etc, the light bulb moment came when after the first walk my joints weren't hurting me and the next day when it was usually bad, nothing, no pain, since having them I have raved about them to everyone and I for one would not ever be without them, just thankful my husband bought them for me. Whilst on the review I would like to say thank you to Lois at customer service who helped me find the right tip protectors a lovely friendly lady, you are doing a grand job at customer service.

18 January 2022
Unprompted review
Rated 5 out of 5 stars

Top notch

Top notch - excellent services and prices. Very happy and will purchase from them again in future.

4 January 2022
Rated 5 out of 5 stars

Good company, will use again.

Bought a Rab base layer for my wife. First time purchase and very impressed. Good communication, prompt tracked delivery and well packaged. Good range of brands and very competitive prices, will definitely use Ultralight Outdoor again.

2 January 2022
Rated 5 out of 5 stars

Would definitely recommend!

I have never used this website but my husband sent me all the links to the hiking stuff he would like for Christmas and his Birthday so I trusted his judgement as he hasn't used them before either. Easy to use website, super fast delivery before and after Christmas (husbands Birthday is 30th Dec), everything well packaged too (had 3 separate deliveries). I would totally recommend and when you spend over £1000 with a company it's nice to get a great service too! Will definitely be using again! :)

1 January 2022
Rated 5 out of 5 stars

Excellent Customer Service

Always had a great experience ordering. Great quality gear! On the one occasion part of my order was missed, it was rectified within hours, excellent customer service!

31 December 2021
Rated 5 out of 5 stars

Fantastic buying experience and first…

Fantastic buying experience and first class customer service from all the ULG team can't thank you enough for all your help and support, highly recommended site and service buy with confidence

5 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent experience

A professional and assured service which has turned me from a curious internet browser to loyal customer. The website is clear, intuitive and well stocked with an excellent out of stock system and secure payment options. The parcel dispatch and tracking system was efficient and the parcel arrived on time and intact. I will definitely shop with Ultralight again.

2 November 2021

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