Ultrahuman Reviews 

I am writing this to warn anyone considering purchasing an Ultrahuman Ring Air or paying extra for their "UltrahumanX" coverage.

My ring completely died and would only remain powered on while sitting physically on the charging dock. Upon closer inspection, I discovered fluid leaking from the inside of the ring, the lithium battery had structurally failed and ruptured inside the casing.
Wearing a leaking lithium battery against your skin is a massive safety and chemical hazard.

I immediately reached out to Ultrahuman support to utilize the "UltrahumanX" extended coverage I explicitly paid extra for. Instead of replacing the defective, dangerous hardware, their support team ran me around in circles with automated bots before completely ghosting me. They refuse to honor the protection plan they sell you.

Because they refused to communicate or fulfill their legal warranty obligations, I had to file a formal dispute with my credit card company to get refunded for the coverage. Do not trust this company's support or their extended warranty promises. If your hardware fails, you will be left on your own with a broken, leaking device.

I purchased a Ultrahuman ring air in July 2025 and the original ring soon after getting it would not hold charge even for a day. I spoke to the customer support and they were fantastic and sent me a replacement ring which soon started having the exact same problem. I contacted them again and they again sent me another ring. The new replacement ring now won’t connect to the app no matter what I try. I have gone round and round in circles with the AI support to get nowhere, I am truely shocked at how bad the customer support has got with Ultrahuman, it used to be great. I am so frustrated and would 100% not recommend buying a ring from Ultrahuman I regret my purchase and am so disappointed with the customer service now.

My experience with the Ultrahuman Ring has been disappointing. The device lasted only about 1 year and 6 months before developing serious issues, which is far below what I would expect from a premium wearable. Throughout my ownership, I had to contact customer support multiple times to correct or adjust inaccurate results.

The biggest concern was the reliability of the data. The readings frequently did not match those from other devices I use regularly, including my Apple Watch and Garmin watch. This made it difficult to trust the health and activity insights provided by the ring.

While customer support was responsive at times, the need for repeated interventions and the short lifespan of the product raise significant concerns about its quality, durability, and accuracy. Based on my personal experience, I cannot recommend the Ultrahuman Ring and expected much better performance from a device in this price range.

I nearly purchased a ring from Argos or Costco but thought no I would order from the company themselves feeling like I’d be covered more but what a mistake that was.

I ordered my ring a week ago and still not received it. When I checked the order tracker it said it was processing and dispatch 3-5 days which was not provided on their website prior to ordering.

I emailed requesting an update and had to chase 24 hours later. It was only after I said I’d look into getting legal advice I received a response. They said they’d look into it and give them 24-48 hours so I gave them the benefit of the doubt and agreed. That was a mistake.

I chased again for a response which they did come back quickly informing me my ring is now out of stock but they are chasing with the relevant department. I informed them this wasn’t good enough and would like to proceed with the refund. I’m just waiting on a refund to be processed but I have a feeling it won’t be quick.

All in all I haven’t even been able to comment on the ring itself as I’ve not even received it! so I’d definitely avoid this company.

★☆☆☆☆

I deeply regret purchasing an Ultrahuman Ring.

My first ring failed almost immediately and would not connect to my phone. After weeks of troubleshooting and slow communication with support, Ultrahuman finally agreed to replace it.

The replacement ring lasted just 11 days before it also stopped working. It disconnected unexpectedly and would not reconnect. I was instructed to perform a battery drain and recharge procedure, which left me unable to use the ring for days. After following all instructions exactly as provided, the ring still does not appear in the app or via Bluetooth and remains completely unusable.

What has been even more disappointing than the hardware itself is the customer service. Every step of the process takes days, sometimes longer, for a response. When you've spent hundreds of dollars on a premium health device, being left waiting for basic support while your ring sits unusable is unacceptable.

At this point I have had two faulty devices and spent more time troubleshooting, waiting for replies, and chasing support than actually using the product. The features and insights may look impressive in the marketing, but none of that matters if the device cannot be relied upon to function.

I purchased this ring to track my health, sleep, and recovery—not to become a full-time beta tester for faulty hardware and slow support processes.

After experiencing failures with two separate rings in a matter of weeks, I have completely lost confidence in both the product and the company. I would not recommend Ultrahuman to anyone considering a smart ring.

I'm now on my way to a second replacement ring in six months. Each time the ring connectivity broke, and I was told to let the battery drain for multiple days, which never fixed anything.

On top of the hardware issues, support has been the bigger problem — slow to respond, and when they do, they often can't actually resolve anything or do it poorly. The AI agent has been more of an obstacle than a help; I usually end up needing a human anyway, and getting one is currently next to impossible.

When replacements were finally meant to happen, I was sent sizing kits instead, and those went to the wrong address with the wrong phone number on file. I also took up the BetterHelp offer, and the extra ring I was promised hasn't arrived three months later.

My most recent conversation with the AI support agent ended with it suggesting that I report the company to the local consumer protection authority or call it out on social media, because it keeps flagging my cases as urgent, but no senior staff member ever picks it up to unblock it. When your own support tool is recommending I escalate publicly, something is badly broken.

At that point, I simply asked for a reimbursement. I'm worn out by the level of service and the stress it's caused. That request was ignored, too. So here's where I've landed: two replacements, no working ring, no refund, and two sizing kits I never wanted — each, ironically, printed with an eco statement asking customers not to order unnecessary sizing kits in the first place.

The honest result is that I've gone from loving this kind of tech — I was about to upgrade to one of your more advanced rings — to forming a genuinely negative view of the company and wishing I'd gone with a competitor.

I am absolutely disgusted in Ultrahuman's customer service. I've ordered their Ring Air via their website. I received the sizing kit and have been unable to confirm my size for the ring to be sent out. I've contact their team via 3 emails and numerous times on their app chat box. I have not heard back and will be cancelling my order. Very frustrating. I wouldn't order through their website. Find the ring instorw somewhere.

UPDATE: I would give -5 stars if that was an option. 3 weeks after agreeing a refund, still no money in the bank.

3 replacement rings in 1.5 years and still keep running into issues every few months. Terrible customer service who once shipped the replacement product to the wrong address, and now after raising a case and getting scripted answers from AI, no one reaches out within the promised 72 hours even after escalations. The CEO/founders are on linkedin and even they dont respond to linkedin messages anymore. Even the phone number on their website tells you they are not available while calling them in working hours.
Definitely not worth your money and time, would totally avoid. I so want to return and get a refund. Dont even want a replacement anymore.

I really wanted to love Ultrahuman, and I'd first I did. As a previous Oura user who switched over I thought I found my company and believed in their ethos.

Boy was I wrong. I'm not on my 4th ring in less than a year. Every ring does not last past 2 months with battery issues and quality issues. The last ring recieved just died mid-charging and now the app claims I have to let it drain to see if it fixes the issue (4 days of draining) before discussing with support.

In the 3 years I wore an Oura, I had no issues like this. It seems the company is a scam product and peddling a product they know does not work. Going on their Reddit it seems most of the posts are around the quality issues of the product.

If you're thinking of purchasing an Ultrahuman, save yourself the trouble. It will be consistent headache that I'd pay the subscription fee just to stop the constant back and forth over a faulty product.

I feel like I've wasted my money over their trial products and have no faith in this ring anymore.

Oh how I wish I’d have checked here before buying the ring and then paying extra for the UltraHumanX ’priority’ service.
Ring has failed and refused to leave airplane mode. Don’t know if it was the firmware update 3 days before or something else. Went into airplane mode because I was away and not near charger. Won’t recover and ring is basically dead. Never happened before.
Contacted ‘support’ over a week ago and it’s been downhill ever since.
All AI. No real human responses. Each help message is abruptly ended and a new case ID assigned. No coherent pathway to a resolution.
Some messages say to discharge ring. Others say it’s dead and I’ll get. Replacement when someone contacts me in 48-72 hours. Some responses AI supposed to be from a human say it’s out of warranty. After 4 months I don’t think so! Then other messages say it’s definitely covered.
All delaying tactics.
I would advise anyone considering this brand to think long and hard before purchasing. Do some homework and make your own decisions. But as the saying goes. ‘Buy in haste. Repent at leisure’
I bought this because of the lack of subscription model for features but I’m now being to see why it’s free.
I’m done with waiting and will consign a useless piece of titanium ( and my pride ) to a small drawer where it will reside until I can take it to the top for recycling.
If only Oura had an updated ring, say a version 5, on offer…….. oh wait a minute….
Perhaps paying for a subscription is a better option?

**** Update ****

So to cut a very, very long and boring story short. I’ve ended up with a brand new replacement and a refund for my UltraHumanX subscription.

The whole process has been turgid. In my experience the total lack of coherence in customer service is the issue. I WAS entitled to a replacement after 4 months and should NEVER have had the opportunity to buy or be sold a UltraHumanX subscription after 30 days.

I’m now in possession of a working ring ( at least it’s working for now ) and I’ll see what gives for now on. Unfortunately it’s one of those situations where the product is excellent but the company behind it is severely lacking. To add insult to injury the app keeps trying to get me to buy another UltraHumanX subscription for this ring!

Going forward if this one fails within the year I’ll go thru this all over again. If it’s after a year then it goes in the bin and I look elsewhere. I’ve added an extra star to the review only because I now have a new ring.

Judge things for yourself before buying into the UltraHuman ecosystem. I can’t recommend but then neither can I point you in a better direction.

I don't mind when something goes wrong or a product is quite working the way I might expect, for me it's the way you react to this type of situation, and that respect it's been desperately poor.

I wasn't able to connect the ring to the app, and after attempting some troubleshooting online and via the "support" on the app. I decided to request a return for a refund. That was 18th May, with a clear instruction that I would like to return the ring, now 1st June with a variety overly detail emails back from them and still no closer knowing if I'll be able return the ring, let alone getting my money back.

If the ring works you, fantastic. But if you value any kind of customer service from any company when something doesn't go to plan, please avoid Ultrahuman.

**UPDATE POST RETURN**
If you want the Ultrahuman team to respond to any issues you might have, write a trustpilot review. Their engagement and assistance suddenly springs to life, which actually makes me feel extra bitter.

I was able to return my ring and receive my refund. All of which has no impact on how I feel about Ultrahuman as a company. Please avoid.

I would never buy an Ultrahuman ring again I was bought t one for my birthday constantly getting faults, and eventually after 5 months of issues they sent a replacement but that was wrong size and colour. The customer service is absolutely appalling if you are looking for a ring look elsewhere as they are a complete nightmare. I’m still waiting for the correct ring after logging on every day. Please don’t waste your money. Ultrahuman responded with an email contact but have even responded to an email. Customer service is appalling you chat with a Robot that keeps saying they are passing it on 2 senior managers but still not response. The worst possible purchase anyone could possibly make.

The ring is OK. The sleep insights are good but the VO2 max is ridiculously high. It gives me a score of 54 when I’m in my mid 30s and do very little running.

The worse thing and the reason for the one star is the customer service. My ring developed a fault where it doesn’t hold charge for longer than a day after lasting for almost a week for the first six months of ownership and they are dodging my warranty claim and just going around in circles when I contact them. It’s been a week now and they are trying to gaslight me saying it’s working on their end even though I know they can see the battery is draining everyday because the self diagnostic in the app even confirms it. I wish I bought an oura ring. Avoid this headache at all costs

Just to give an update, there has been no progress in this situation in the week since I first posted this.

TLDR: Please do not buy. It is very inaccurate, they admit it themselves. And it is a huge waste of money and time when trying to communicate with customer service.

Within 5 months there have been 2 major hardware issues even with replacement rings. The first ring took 18 hours to receive a reply in their chat, when they had a chat with a human function. Now they only have AI chat and it is day 10 waiting for a concrete resolution from a human on the issues with a second ring. The AI admits that they have firmware issues with basic step tracking.

Ring 1: The ring stopped connecting to the app. The AI assistant asked me to do multiple resets over a week. Then after waiting for 18 hours in the human chat a human comes on and asks me to do multiple resets again. After this doesn’t work, again, they send me a replacement.

Ring 2: The replacement ring. It has issues step tracking but I wait the 15 days they say it needs to configure this. There is still at least a 30% discrepancy. I have been asking the AI about this for 10 days. It admits there is an issue with their firmware around step tracking, but that it should be a 10% error. So it has offered me a replacement asking for my address and phone number three times. I received an email asking for screenshots which I sent. They have just replied asking for more screenshots. I have replied telling them to just send me another replacement. With how much time and frustration this has taken I feel like I’m working for them at this point with no compensation.

But to be frank I should have read these reviews before. I do not have hopes that even if they send a replacement, that it will work. As much as this was a cost for me, I think I need to move on to something that has hardware that actually works and hopefully customer service that doesn’t take 10+ days to resolve something, if at all.

Update, 6 June: Customer service emailed me responding to this complaint. Ring had also stopped tracking sleep data for three days at that point and when I notified them they told me that these were all firmware issues and that a replacement would do nothing. So a 30 percent discrepancy on step count and sleep data that says I'm sleeping from 2PM to 4AM one day and that I'm sleeping 11PM to 10AM on another, and then randomly again in the middle of the day... Of course customer service hasn't replied. They have asked me for screenshots six times, for the same things that I've sent them screenshots of before.

I got my first ring in July last year, and up until recently I had no issues. I noticed that the battery life had started to drain rapidly, even whilst in chill mode 24/7. I reached out to the app support AI, who put me through to customer support. Within 24 hours I received an email that a replacement was on its way to me. However, the replacement ring was faulty as it would not connect to the app. I got back in touch, and they then sent me another replacement which arrived today. Pleased to say the ring has connected to my app with no issues so far. Although the battery issue was frustrating I could not fault their customer support they were brilliant.

I am absolutely over this ring and the customer service, the first was replaced after 2 months as it couldn’t hold battery, now 2 months later I’m on day 10 of my ring stuck in airplane mode after a firmware update- the stupid AI bot chat just says a senior team member will review it in another 48-72 hours, every time I touch base for an update it says the same thing. They’ve told me 4 times I’ve been authorised for a replacement ring- asked for shipping details, I’ve given them the info 4 times via the app and email and still nothing. I wish I’d gone with the other leading brand now, my step mum has had her oura ring 2 years with no problems.

I have had 2 rings fail. The first was replaced as I had their warranty package but this second ring is now not connecting either after 4 months again. I have been trying to get through to customer service for 3 weeks, through their chat and their email with no response. If you're thinking about getting this ring I wouldn't bother, even if I manage to get through to them I would be requesting a refund as its honestly not worth the hassle.

The typical issue with modern tech companies. CS is an AI that gets stuck saying the same thing over and over and over again. Can’t get in touch with a human, it’s been 2 weeks with the ring not working and me being told it will take 48-72 hours to get back to me, after 72 hrs nothing happens I reach out again and get told we’ve updated your ticket and it will take 72 hrs etc. When you factor in that i actually paid for the extra insurance/protection, this makes this even worse.

Now to the ring itself. I thought it was working fine the first few weeks when I was in bed recovering from surgery, so when it said my heart rate was stable or I only did a few 100 steps I believed it. Now that I’ve recovered and started working out, it clear that this thing is a total scam. I just played tennis for 45 min and it logged stable heart rate and 100 steps!!! Then I’m sitting on the beach reading a book and up pops a message telling me that it’s detecting activity and am I having an active morning. Then it says my body seems to be fighting something and I’m totally fine.

Overall, it seems to be making up total nonsense and hoping people will just believe it, and honestly it was working. If you’re not super active like I was last month, I totally believed what it said.

My friend has an Aura ring and it picks up if she’s doing housework even, let alone a game of tennis!

Since CS won’t reply and my protection plan seems to be fake too, I will just have to file a claim with my credit card company.

I purchased the Ultrahuman Ring expecting a premium health and fitness tracking experience, but unfortunately I have had ongoing issues with the ring not recording workouts properly.
During workouts, the ring frequently disconnects from the app. I have seen messages such as “Ring is disconnected. Data is being collected by the Ring and will sync at the end of your workout.” However, the workout data then does not process correctly. I later receive errors such as “Something went wrong while processing your data” or “Workout summary will be available once your ring connects and data syncs.”
This has not happened once. It has happened repeatedly.
I have attached screenshots showing the disconnection messages, failed processing messages, missing workout summaries and sync problems. The issue is especially frustrating because I have already had problems with the ring before, to the point where a replacement ring had to be sent to me. Despite this, I am still experiencing faults with one of the key features I bought the ring for.
The support experience has also been disappointing. I initially tried to report the problem through the app but was dealing with a bot, with no proper way to upload screenshots or explain the issue fully. I was told the issue had been escalated, but when I followed up, I was told the complaint had already been logged and there was nothing further I could do.
After formally raising the issue by email, it took over 72 hours to receive a response. The reply I received simply asked me to check whether I had the latest version of the app and to monitor the ring again. Given the recurring nature of the issue, the screenshots provided, and the fact that I have already had a replacement ring, this response felt generic and inadequate.
For a premium product, I expected better reliability and better customer support. At the moment, I do not feel confident that the ring is accurately recording my workouts, and I do not feel the issue is being handled with the urgency or seriousness it deserves.
I would like Ultrahuman to provide a clear resolution, whether that is proper technical troubleshooting with a human support agent, a confirmed firmware or app fix, or a refund/replacement if the device is faulty.

We have purchased the Ultrahuman ring air back in October. And since then the ring has failed three times and they’ve sent us four replacements. I purchased the ring on Amazon and since they discontinued the Ultrahuman ring air, Amazon refuses to refund us. And Ultrahuman customer support initially said that they would refund us, but are now saying they will not. I don’t think anyone should buy this ring. I had ringconn before this and I’ll be going back to ringconn