Ultrahuman Reviews 

I got my ring in January, as soon as I completed the steps to connect it, it wouldn't connect to my phone. I was then sent a new one which has lasted me 3 months before it has also stopped working. It is probably the worst quality product I have ever purchased. Absolutely not worth it.

UPDATE- The email they provided in the comment does not work.

I purchased the Ultrahuman Ring Air in September of 2025. Within 3 months, the ring failed and would not connect to the app anymore. I completed all the required troubleshooting steps and they concluded the ring was faulty... Ring number 2 incoming... After they delivered the ring to the wrong address...(across the country from me!), they sent me a new one. After 2 months the ring failed again. So back to the troubleshooting steps, again, they concluded the ring had failed (not connecting). They sent me yet another... Ring 3 incoming! This ring showed up within a couple weeks and worked fine out of the box. Within 2 months.... you guessed it.... it failed again. Same problem and again they concluded the ring had failed. I requested an upgraded ring or refund. Their answer will infuriate you... Their reply to me was that they had "reached the maximum replacements and would not replace it" The options... "Trade my ring in on a new one and receive a discount towards the new one". So more money out of my pocket! or... purchase a "renewed" ring... again... more money out of my pocket! I have never had someone tell me that they have reached the maximum replacements! They have a known issue with their product and will replace it a couple times then leave you out on the street! DO NOT EVER PURCHASE THIS ITEM!!!! It is a waste of money!!!!
By the way.... I'm STILL under the listed "1 year warranty" of the ring from the company!!

Please bare with me here. So got the ring quickly worked really well, paired quickly and was really enjoying it.... for 1 week, then everything went all down hill. There was a fault where it didn't stay connected. Tried various resets through the AI chat then had to get a replacement which came quickly. Wrong ring was sent though. I asked for another on the AI chat function, had to wait 48-72 hours for a response. Was then asked to take a picture of the box, another 48-72 hours to get a response, this time, no response. Tried again, asked to wait 48-72 hours.... this happened 3 times. Asked for a refund at this point. 48-72 hours, no response, try again! Finally had an email from a human asking again to send a picture..... Had to wait and chase again. This time they would organise a for collection. Was asked if I was available in Jan, not June. I responded I would be available at the specified date, given it was June. Again, no response. Chased again! I think you can see where I'm going here. In summary, I had a working ring for 1 week then 2 months of hell chasing them.

Very misleading company. They ignore your requests and hardware is absolutely terrible. I seriously wonder if the data is safe at this point.

UPDATE: After posting my original review, Ultrahuman reached out and worked with me to find a resolution. I will be receiving an upgrade to the Ring PRO at a significantly reduced price, and my place in the mid-August shipping queue has been confirmed.

I want to be transparent — getting here was not easy. It took several months of follow-ups, multiple escalations across 4 case IDs, and public complaints before I received a substantive response. The process was frustrating and should not have taken this long for a paying customer with an active UHX protection plan.

That said, once the right people got involved, they listened, acknowledged the experience, and made it right. I appreciate that they ultimately took responsibility and offered a fair solution.

If you are having issues with Ultrahuman support, be persistent and document everything. Escalate through every channel available — it does eventually work. I hope their support process improves so future customers do not have to go through what I did.

I liked the ring. However, it broke recently. I chatted with the AI customer service and it was determined that I could get a replacement under the warranty. The ring was sent on June 9 but got stuck in customs. DHL told me that only the sender could deal with customs. Tried contacting ultrahuman through the app and email and have had zero response.

Excellent customer support! The team was very responsive and helpful. I had my ring replaced due to battery issues, and the replacement process was quick, smooth, and hassle-free. Overall, a great experience.

I purchased the ring from a retailer and also purchased the UHX additional insurance with Ultrahuman which allows a resize exchange if the ring becomes too small. I reached out via the app and all I get is an AI bot telling me that it’s been escalated and someone will respond within 24 hours this was a week ago

The actual chat to a human has been removed and the bot deals with us “humans” now.

They have until Monday to respond otherwise this will be the last Ultrahuman product I will buy.

I fail to see how they think an AI bot that can only deal with stock problems is progression. Now customer service is non existent.

Update 06/07/26. After seeing this review a human did intervene and resolve the issue very quickly. It’s a shame that users have to go to these lengths to get a relatively simple issue resolved which clearly AI couldn’t handle. Updated to 3 stars.

Unfortunately after trying so much to work with Ultrahuman, I am getting nowhere. Two rings purchased, both with problems, support is absolutely clueless... wish I had read the reviews here before using AI to find [clearly sponsored] recommendations and buying rings from them. They messed up my data and could not recover it, I am now trying to return the second ring as it's still within the return period and even that seems to be harder than climbing a mountain. Such a huge disappointment!

I had the worst experience with Ultrahuman and the Ring AIR.
About a month after purchasing the ring, the battery life became terrible. After running diagnostics, Ultrahuman confirmed the ring was defective and sent a replacement. I then waited nearly 3 weeks for the new ring to arrive.
Unfortunately, the replacement ring also failed after about a month. On June 6, it stopped connecting during a yoga class and has not worked since.
Since then, I have been emailing customer support for weeks with little to no progress. Every time I receive a response, they ask for more information that I have already provided, including proof of purchase, banking information, and other requested documents. Despite having a two-year warranty, I still have not received a refund or a proper resolution.
It has been weeks of back-and-forth emails with no solution. Based on my experience, I would not recommend purchasing this ring. The product quality has been disappointing, and the customer service has been even worse.

BUYER BEWARE!

Purchased an Ultrahuman Smart Ring plus a 2 year warranty. The battery in the ring failed after about 1 year and Ultrahuman replaced it under my warranty.

But one year later the battery in the new ring failed too.

Now the folks at Ultrahuman are stating my warranty is invalid, as I didn’t purchased it within 30 days after purchasing the first ring?

Seems like a very convenient excuse for not backing up their product a second time…

Just my opinion, but do not purchase a ring from Ultrahuman! Poor customer service (got the run around for about a month before they decided not to honor my warranty) and seems like their batteries die in about a year!

Guessing that the Aura ring and their customer service is better…

I have had my ring for 7 months now. Ring doesn’t record data consistently, AI feature makes up fake data, so I assume the data within the app is inaccurate. It never tracks my workouts accurately, unlike my Fitbit always did. Support is a joke, it’s all AI bots and then they say they’ll get back in2-3 days and it’s another bot! They are clearly not running the company well since they need a kickstarter for their next ring, hopefully it works better than the first. Oh and my first ring bricked in 3 months so they had to send me another. STAY AWAY. BUYER BEWARE.

My experience is sadly that this company is not genuine, dishonest and have effectively stolen £400 from me that I'm going to have to go through the hassle of legal action to get my money back. I'll also be claiming compensation for inconvenience, loss of interest I would've accrued and costs of legal action.

Placed and paid £400 for Ultrahuman Ring Pro on 26th April with delivery promised May. I then received an email saying they wouldn't be shipping until 20th June, another month. But 20th June has came and went, no ring, no update and I've had no response to an email asking for an update either.

At this point I am beyond disappointed at the delays and empty promises, I can only speak to my experience which is they took £400 from me in April and have provided nothing and continue to ignore me. That's dishonest and the definition of theft. I am having to initiate legal action today because they will not respond to any communication requesting that my order is either fulfilled or they give me my money back and think they can just take £400 for nothing.

Horrible customer service.

I placed my ring order in April, and it took over six weeks just to receive a sizing kit. During that time, I spent weeks repeatedly chasing customer support who has been terribly unresponsive. To make matters worse, the sizing kit was never actually sent to me, despite having been told so. It only ended up getting sent weeks later than the timeline that had been communicated to me, as they finally realised the issue…as if they just skimmed over my messages and did not actually read the issue that I very clearly outlined to the team.

Considering the significant amount of money I paid for this product and the trust I placed in the company, this has been the worst customer service experiences I have ever had.

Communication has been consistently poor. Support has gone weeks without responding, I have been given inaccurate and contradictory information, and on multiple occasions it was clear that the customer service representative had not properly read my emails, responding with information that had nothing to do with my actual questions. Each time this happened, I was then left waiting another week or more for a follow-up response.

In a couple of weeks, it will have been three months since I placed my order, and I still have no confirmation of when my ring will be shipped or delivered. My order has shown as "processing" for the past 10 days, and no one in customer support has been able to provide any meaningful update or assistance.

For a premium product at this price point, this level of service is completely unacceptable.

The charger was changed 3 times; then the ring got dead and they don’t reply to refund requests whatsoever, thorigh no chanell-it’s auful. Moreover the ring is very inacurate with it’s data. Never buy it.

I reach out for support through instagram and where able to help and accommodate me ASAP! I love Ultrahuman ring!!!

I rarely leave negative reviews, but my experience with UltraHuman has been frustrating from both a product and customer service perspective.
The biggest issue isn’t even the ring itself—it’s the complete lack of meaningful customer support. Despite repeatedly requesting human assistance, I have spent nearly two weeks communicating almost exclusively with AI-generated responses. On multiple occasions I was told that my case would be reviewed and resolved by the support team within 48 hours. That promise has never been fulfilled, and I have still not received any genuine human intervention.
As for the ring, it regularly disconnects from my phone whenever I take it off, even for as little as 5–10 minutes. Once disconnected, there appears to be no straightforward way to reconnect it. The only solution repeatedly offered by support is to completely drain the battery, recharge the ring, and then reconnect it. This happens roughly twice per week.
For a product specifically marketed as a premium health and wellness wearable designed to continuously track vital data, this is completely unacceptable. No wearable device should require such a convoluted workaround simply to maintain basic functionality.
What’s most disappointing is that the technical issue itself may well be fixable. However, customers can only tolerate product problems when there is responsive and competent support available to help resolve them. In my case, there has been neither. Instead, I have been stuck in an endless cycle of automated responses, repeated troubleshooting steps, and broken promises about escalation timelines.
When customers are paying a premium price, they deserve access to actual support staff who can take ownership of an issue and see it through to resolution. Nearly two weeks without any meaningful human engagement is simply not good enough.
I would be more than happy to update this review if UltraHuman assigns a human support representative and resolves the issue. Until then, based on my experience, I cannot recommend the product or the company behind it.

This is my second review for a second product. I was sent a replacement ring after receiving a 'dead ring' in the post. Once the care team picked me up from my previous review a replacement ring was sent out immediately.

I unfortunately received another dead ring which could not be reset by the diagnostic service. I logged my issue immediately and have waited over the alloted 72hours to find out my case was not being looked into at all! I really wanted to love this ring, my family members have had a good experience but even they are on their second rings. I have been willing to excuse hardware issues due to size but the AI support system is dreadful and I have no faith that a human is even looking to fix my issue.

Extremely disappointing experience.

My Ultrahuman Ring became unusable in April, and what followed has been months of frustration, repeated troubleshooting, delays, and poor communication. Despite paying extra for warranty coverage, I have spent months without a functioning product.

What I found particularly frustrating was that Ultrahuman repeatedly presented a replacement ring as a gesture of goodwill, when a replacement is something I had already paid to be entitled to under the warranty. Fulfilling a warranty obligation should not be portrayed as a special favour.

Throughout this process, my emails have repeatedly been misunderstood, resulting in two replacement orders being cancelled without my consent. I have had to constantly chase updates and restate my position because it appeared that previous correspondence had not been properly reviewed.

To make matters worse, this has all occurred in the aftermath of Ultrahuman’s recent data breach, which has significantly reduced my confidence in the company and its handling of customer concerns.

I understand that faults can happen, but what separates good companies from bad ones is how they deal with customers when things go wrong. Unfortunately, after months without a working device, repeated delays, cancelled replacements, and a lack of meaningful communication, I can honestly say this has been one of the most frustrating customer service experiences I have encountered.

Software good, hardware just very poor quality. Had 3 replacements. Battery dies every 3-4 months. Now I can’t get it replaced because it’s out of warranty. Guess what! That’s now how danish law works. You get new warranty after each replacement! Their AI is really bad and just creates new support cases.