Uksoccershop Reviews 

10,211
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,155 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the great product quality and mention that browsing the online store and placing orders is very straightforward. Many people also appreciate the remarkably fast shipping times and the wide range of available items to choose from. Some people were dissatisfied with delivery delays, lack of communication, and difficulties receiving timely refunds. Others noted that they received incorrect merchandise or designs that completely differed from what was advertised on the site. A few reviewers also mentioned paying extra for expedited shipping only to experience frustrating setbacks.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and orders. While many reviewers... See more

Delivery service

Reviewers share mixed opinions regarding delivery service. Many customers report exceptionally fast shipping,... See more

Order

Users describe ambiguous interactions with order, highlighting a stark contrast between consumer experiences.... See more

Quality

Consumers find quality to be a point of appreciation, noting that the shirts are well-made and feature... See more

Service

Customers had ambiguous experiences with service, reflecting a wide range of differing opinions. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the shirt which was a very reasonable price , I received the shirt quite quickly . Definitely recommend.

Rated 5 out of 5 stars

Fabulous experience from start to finish. Bought retro Cardiff City shirt with name and number for a birthday gift. From ordering, to delivery (around 4 weeks, 5-6 weeks was advised so early) absolute... See more

Rated 5 out of 5 stars

I've used UK soccer shop many times. Never disappointed. However on this occasion,, I purchased Spain away top with 19 and Yamal on the back. Unfortunately I got it and discovered it was too small for... See more

Rated 5 out of 5 stars

Excellent service from uksoccorshop. Delivery was extremely fast. Within 48 hours. The item was perfect and the store even threw me a 10% voucher as a new customer. Very happy and would shop here agai... See more


Answered by reviewers

Created with AI, based on reviewer opinions






Company details

  1. Activewear Store

Written by the company

UK Soccer Shop has been supplying football fans around the world since 2004. Over the past 20 years, we have shipped more than 2 million orders to customers across the UK and internationally. We offer one of the widest selections of football shirts, kits and merchandise online, covering major clubs and national teams alongside harder-to-find teams from around the world. We also provide personalised printing, allowing customers to add names, numbers and badges to many products. UK Soccer Shop is an independent UK business, and all merchandise is sourced through official brands and established suppliers. We value every customer’s feedback. Our team works continuously to improve our product availability, delivery communication and customer service, and we encourage customers to contact us directly if they need assistance with an order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.5

All reviews

(10,211)

1,133 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID

Ordered a top, contacted same day to say size was out of stock and would I accept a different size. Said no and asked for a refund. Told refund would take 3-5 working days but had to chase PayPal after 2 weeks. Top in size i wanted still shows as in stock now. DISHONEST

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking service from start…

Absolutely shocking service from start to finish.

I ordered a Bellingham Real Madrid kit for my son’s birthday and even paid for next‑day delivery to make sure it arrived in time. Not only did I receive no replies to any of my emails asking for order updates, but the parcel wasn’t even shipped for two weeks.

When something finally arrived, it wasn’t the kit I paid for — it was a men’s large Croatia top, completely useless and nothing to do with my order. And now I’m being told I have to pay for the return postage for their mistake. Absolutely disgusting.

I’ve since ordered directly from Adidas, paid for next‑day delivery on Friday, and — surprise — it actually arrived on Saturday, exactly as promised.

This company has been unreliable, unprofessional, and completely careless. I will never order from them again.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE - item not arrived and wont refund.

Ordered two shirts as both showing in stock during the world cup. One arrived and the other wasn't. Told it was because they had no stock yet the item remained available on their website even at this point.
Still not refunded the 50 quid or the increased p+p for next day delivery and rarely respond to emails.

Now battling through PayPal and although its 50 quid its the principal. The item which was confirmed out of stock STILL remains available online when I know it isnt.

Save yourself the time and efforts of having to deal with these absolute thieves and buy elsewhere.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!! DO NOT ORDER

THEY WONT SEND YOUR ITEM, THEY'LL RESPOND ONLY ONCE YOU RAISE A TICKET IN PAYPAL AND ONLY THEN SO THEY CAN CLAIM TO PAYPAL THEY'VE RESOLVED THE MATTER AND STILL NOT REFUND YOU!!

AVOID!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great site

Easy checkout, super quick delivery and perfect product. Would highly recommend UKsoccershop to all!

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, selection and shipping options. I had a custom order that needed printing and the team were able to print and ship on an upgraded service so it arrived in time for my daughter’s birthday. They couldn’t have been more friendly or helpful.

8 August 2026
Unprompted review
Rated 1 out of 5 stars

Shirt never arrived

I ordered an England shirt for my daughter’s birthday and it was never delivered. Emails to the vendor were ignored. I do not believe this is a real or trustworthy company

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience PLEASE DO NOT BUY from…

Awful experience PLEASE DO NOT BUY from this company. I ordered a personalized football shirt for my son’s birthday present. I paid extra to have next day delivery. On the same day as my order, the company provided me with a Royal Mail tracking number & said it had been dispatched. The tracking number doesn’t even work! I haven’t received the football shirt & they have taken my money. The company phone number isn’t in use & they don’t reply to emails. Please do not use this website - it is a scam!

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Arsenal Direct take notice!

From ordering to delivery of my Arsenal sleeveless training top, Uksoccershop made this a pleasant shopping experience. Unlike Arsenal Direct, where I originally ordered my top from. Arsenal Direct couldn't organise a toilet break in a brewery. Their customer service couldn't give a monkey about their customers. Don't believe me? Search Arsenal Direct on TrustPilot, 1.4 rated! Thank you Uksoccershop for showing how simple this process really should be.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a top from this company…

Ordered a top from this company personalised for holidays and it never arrived during the time it was meant to.I requested for a refund even before the top was made and tomorow will be the third time they will try to send it to me ive told them constantly over and over and im still having to fight to get my money back.stay away from this company slow rude and will try and bully you!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Apology

I previously left a negative review as I requested a refund and thought there was no response from uk soccer shop, however I later found that they did reply and the email was in my junk folder.

I then spoke to a representative who offered to still honour the refund even though we were past the cut-off date. This was very honourable as it was my mistake.
I would like to thank uk soccer shop for making the process easy for me and I would like to apologise to both Uk soccer shop and to anyone who read my previous review.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid these people

Avoid these people. They took my money for a tshirt and then failed to respond to any correspondence and didn't supply item. Their phone lines are unanswered and their tracking and web account services don't work either.
Had to get the money back through bank. I assume they are not trading but their site is still taking your money. AVOID

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrific

Horrific - there is something wrong with this company. It's been over three weeks and nothing seems to be happening with my order. When you write to them, you get copy and paste replies that don't speak to your order at all. Im 99% sure even the "customer success manager" that emailed me was an AI fabrication. Not a legitimate business.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Took my money and never delivered

Paid for a football jersey during the World Cup for my partner - they took the money and then 24 hours later I got a message saying it was out of stock. Bank account shows they took the £100 yet I've sent 4 emails asking for some support and a refund, and not one person has got back to me. The number listed on their wesbite doesn't work - it seems to be a bit of a scam. Not sure will get the money back at this rate. Would avoid.

23 July 2026
Unprompted review

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