Platinum Services Reviews 

820
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 435 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being incredibly patient, polite, and attentive, ensuring that every applicant feels fully supported and confident throughout the journey. Consumers often highlight the exceptional service, explaining how clear communication and careful guidance make complex enrolment procedures completely stress-free and manageable. However, some reviewers were not happy with communication issues, mentioning occasional experiences where messages were completely ignored, follow-up calls were missing, or support felt entirely unhelpful. A few people also felt frustrated by delays in receiving replies, noting that getting proper assistance sometimes required persistent effort and patience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as patient,... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the patient,... See more

Service

Customers consistently note positive experiences with service, praising the helpful and professional team... See more

User experience

People report positive experiences with user experience, highlighting how reviewers felt guided and supported... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising quick replies, helpful support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been a fabulous experience since the beginning until the end. Platenium education service team was outstanding. Accessing my application smoothly with endless patience. I am really grateful... See more

Company replied

Rated 5 out of 5 stars

From beginning to end my involvement with Platinum Services has been exemplary. The accessability is second to non.. Each person i've spoken with appear genuine and supportive. I'm embarking o... See more

Company replied

Rated 5 out of 5 stars

From the word go, both Mel and Mo (the lovely staff who assisted me every step of the way to applying to uni) were really supportive, friendly and helpful. They were really understanding of my caree... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The team handled my application smoothly and answered all my questions promptly. Their professionalism and support made a huge difference. Thank you for the... See more

Company replied


Company details

  1. Educational Consultant

Written by the company

Platinum Services is the UK’s leading student support and university application specialist. We believe everyone deserves access to higher education — no matter their background, age, or past qualifications. We help UK residents, especially those from underrepresented communities, get into university using their work experience and funding from Student Finance England. From your first enquiry to your university enrolment, our dedicated team supports you every step of the way — at no cost to you. We help with personal statements, CV writing, application paperwork, interview preparation and more. Our mission is simple: remove the barriers to education and change lives for the better. Over 800+ students started their university journey with us last year alone, and we’re on a mission to triple that in the next 12 months. When you choose Platinum, you’re not just a number — you’re part of our community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

820 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(820)

434 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Omar and Hannah helped me from the…

Omar and Hannah helped me from the beginning of the application to the end. I would like to thank them for their generosity, help and support they gave me to achieve my goal.

2 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for the 5 stars! We're thrilled that you had a great experience with us. Helping students take that next step is exactly why we do what we do. Best of luck with your studies and this exciting new chapter!

Rated 5 out of 5 stars

Sure I will mention Sarah , Raneen and Mohamed the team whom helped me to passed and succeed.

More than 2 months from the day I contacted Platiunm online and they started with explaining how and what needs to apply for Foundation Year in Business Management , what i can say they know the job and provisionally did it with their experience and following up made it more easy for me.
Appreciate

1 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

Very helpful and understanding team

It was a really straight forward process and their communication is A1, I’d like to personally thank Omar for how helpful and attentive he was with helping me get what I was after, If you’re having any doubts ignore them and take that step into creating a brighter future for yourself.

1 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for such a lovely review! We're delighted to hear that you had a positive experience with our team. It means a lot to know we could support you along the way, and we wish you every success with your studies and everything that comes next!

Rated 5 out of 5 stars

Brilliant! Would definitely recommend 👌🏼

A massive THANKS to Nahidul for his continuous support throughout the process. Knowledgeable, warm approach and exceptionally punctual with all of the replies.
Nouran was also helpful throughout the application process.
I would definitely recommend this team.

9 July 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

Thanks Omar!

The company is amazing! I was not confident about applying to uni as a mature student, and Platinum Services made everything simple.
Omar Helal walked me through every step of my application making sure all went smoothly.
I would definitely recommend this company to anyone.

20 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your kind words! It's wonderful to hear that you felt supported by our team. We know the university journey can come with plenty of questions, so we're glad we could be there to help. Wishing you the very best moving forward!

Rated 5 out of 5 stars

Smooth process

Had an amazing experience with Anum, she assisted me throughout the whole way and was very supportive. She made the process so much easier I wouldn’t be here without her. I would give her 10 stars if I could

28 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the brilliant review! We're delighted that we could support you through your university application journey. Taking the next step in education is a big decision, and we're glad our team could help make the process clearer and easier for you. All the best with your studies!

Rated 5 out of 5 stars

Amazing customer service from start to finish

Amazing customer service from day one,always went the extra mile for me and always ready to answer questions day and night,would 1000% recommend to any one looking to get in to university.sarah and nuran was amazing

20 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

This was an quick and easy process to…

This was an quick and easy process to follow with the support of Jack and Anum, from start to offer acceptance, and more! They have been there every step of the way, even when having delays they have been consistent and in contact to help complete the process. Would highly recommend, nothing was too much of an issue and very reliable to contact.

27 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

Nahidul and Mo helped me out and made…

Nahidul and Mo helped me out and made my process less stressful and comfortable. I was definitely in trusted arms and they had excellent customer service. At all times made me feel like the genuinely wanted to help! Thank you!

27 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for such a lovely review! We're delighted to hear that you had a positive experience with our team. It means a lot to know we could support you along the way, and we wish you every success with your studies and everything that comes next!

Rated 5 out of 5 stars

Omar Helal has guided me through the…

Omar Helal has guided me through the process of my university application. He is kind and patient . No time was wasted , every minute was efficient. He is a great Admissions officer very good at his Job.

27 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey, and we truly value your feedback. If there's anything more, we can do to support you further along the way, please don't hesitate to reach out — we're always here for our students.

Rated 5 out of 5 stars

I got the uni and student finance 🤩

Very easy and simple service. The application process was very simple. Did get into the uni with student finance aswell . Staff were very helpful and explained everything very clearly. Top staff Faheem , and nouran

5 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your kind words! It's wonderful to hear that you felt supported by our team. We know the university journey can come with plenty of questions, so we're glad we could be there to help. Wishing you the very best moving forward!

Rated 4 out of 5 stars

The experience was great because of the…

The experience was great because of the people there especially Sarah who introduced me and helped me go through everything and get an interview and the people in the company are very patient and help me to understand what I'm doing

25 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your kind words! It's wonderful to hear that you felt supported by our team. We know the university journey can come with plenty of questions, so we're glad we could be there to help. Wishing you the very best moving forward!

Rated 5 out of 5 stars

Would like to thank Jack Knight and…

Would like to thank Jack Knight and Anum for helping me with my steps to enrolling in university.

Both very polite, kind and supportive in helping me get to where I need to be.

They have guided me every step of the way and both are very quick to answer any questions I had.

The process is made so much easier by the support from Platinum and highly recommend this company if you're interested in university in the future.

Thank you!

26 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your wonderful feedback! We're so pleased to hear that our team was able to support you throughout your journey. We'll be sure to share your kind words with the consultant who helped you. Wishing you every success in your studies!

Rated 5 out of 5 stars

As a mature man Platinum services have…

As a mature man Platinum services have done wonders. Very friendly staff with knowledge they provide. Jack is a star helps you and Anum is a blessing..... All I can say is simply amazing team of people who want you to have success not just there profits......... I will keep in touch and make referrals for sure..... THANKS GUYS x I am a mature student yippie!

15 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for the 5 stars! We're thrilled that you had a great experience with us. Helping students take that next step is exactly why we do what we do. Best of luck with your studies and this exciting new chapter!

Rated 5 out of 5 stars

I had a great experience with Omar…

I had a great experience with Omar Helal from Platinum Education. He was very helpful and professional throughout the school application process. Omar explained everything clearly, guided me through each step, and made the whole process much easier and less stressful.

I really appreciate his patience, support, and dedication. He was always helpful whenever I had questions and made sure everything was handled properly. I highly recommend Omar and Platinum Education to anyone looking for help with their school application. Thank you, Omar, for all your support!

20 July 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

Had such a fab experience from the…

Had such a fab experience from the beginning all the way through my offer to GBS in Leeds. Jack has guide me through the entire process and made me feel confident while ensuring I was well informed every step of the way. Then Sarah and Nouran came along and guided me and also kept me informed towards the end and knew exactly what they were doing. Very good communication throughout and very thanks to these 3 individuals which made my application process soo much easy and I’m very thankful I’m on a higher education course and can’t wait to achieve my course.

19 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for such a lovely review! We're delighted to hear that you had a positive experience with our team. It means a lot to know we could support you along the way, and we wish you every success with your studies and everything that comes next!

Rated 5 out of 5 stars

had the best experience with Sarah

had the best experience with Sarah, Nouran & Fahem. Would recommend them to everyone!

24 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

I want to say a big thank you for…

I want to say a big thank you for helping me apply to university. Your guidance and advice made the process so much easier, and I’m really grateful for everything you did for me. Thanks you.

Raneen

25 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I honestly cannot recommend Platinum enough! They are an incredible company, and the support I received throughout the process was absolutely outstanding.

I especially want to thank Raneen, who was simply amazing from start to finish. Her professionalism, patience, kindness and dedication made such a huge difference. Honestly, if it wasn’t for Raneen and all the support she gave me, I don’t think I would have been able to get into university.

She went above and beyond to help me, always making sure I understood everything and felt supported throughout the process. Raneen is truly exceptional at what she does, and Platinum is very lucky to have someone like her on their team.

Thank you so much, Raneen, and thank you Platinum! I’m incredibly grateful for everything you have done for me and for helping me take this important step towards my future. ❤️

24 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for taking the time to leave us such positive feedback. We're pleased to know that you felt supported throughout your experience with Platinum Services. Our team is committed to helping students feel informed and confident at every stage, and we wish you continued success in your studies.

Rated 5 out of 5 stars

My experience was absolutely…

My experience was absolutely amazing,Thanks to abdoalaziz and Mr.Manan who guided me perfectly thorough every step of getting into higher education. They helped me find the best university that's suited my needs handled all the registration and application process clearly and stayed supportive whenever I had questions.
highly recommend them to anyone looking for trustworthy admission support.

24 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the brilliant review! We're delighted that we could support you through your university application journey. Taking the next step in education is a big decision, and we're glad our team could help make the process clearer and easier for you. All the best with your studies!

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