Uk Home Save LTD Reviews 

438
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly, knowledgeable staff who explain the central heating process clearly and complete tasks efficiently. Many consumers mention that appointments are managed smoothly, with workers arriving promptly and leaving the home completely clean. However, some customers also noted that after-sales support can be frustratingly slow when trying to resolve issues. A few reviewers experienced difficulties reaching out to the office for assistance and communication when problems arose later. Some people shared that getting follow-up services or callbacks from customer service took a very long time.

What people talk about most

Service

Customers consistently note positive experiences with service, mentioning that engineers arrived on time,... See more

Staff

People report positive experiences with staff, highlighting that team members are very friendly,... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting both unexpected outreach and difficulties reaching... See more

Price

Reviewers express mixed feelings regarding pricing, citing heavy costs such as a £1700 repair quote or a... See more

Product

Customers had ambiguous experiences with product offerings. Some reviewers reported positive improvements,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

worked well Matthew explained it all very well and the team was very efficient and completed all work and change my kitchen taps

Rated 4 out of 5 stars

Two polite, confident, capable workers. Very happy with work and attitude. Thank you Kelvin and Ryan

Rated 5 out of 5 stars

Had couple of radiators serviced with my boiler .the lads were very informative and explained everything in detail the differance is already noticeable the house heats up quicker would use this compan... See more


Company details

  1. Boiler and Heating Service

Written by the company

UK Home Save LTD is helping the people to save money on utility bills including gas, electricity and water. We offer a full house energy audit using the latest technology including the use of thermal imaging cameras to assess where energy is being lost in the home, this will allow us to make impartial recommendations where mostly inexpensive improvements can be applied that will quickly bring a return on the investment so that the customer will soon be in profit as a result of the energy saving solutions that we advise and install saving hundreds of pounds each year on their current energy bills


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(438)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

Rip Off

After realising that our boiler and radiators were new, the salesman advised us to have the Silver Package... Radflek radiator Shields professionally fitted behind all our radiators, Endotherm System additive and they would bleed and balance all radiators.(we only needed the Radflek) Because we are OAP's and disabled, the guy said that this would be a £295 reduction, so only costing £500!! We did our own £29.99 from Amazon. Easy- peasy. It took me (75yr old disabled female) ONE and a Half hours with a saving of £470

1 October 2025
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello

I am glad you have acted on our advice. As you say yourself it was the Silver package that we recommended which is much more than just the supply and fit of Radflek. (all details can be found on our website at www.ukhomesave.com).
There are many dupes of Radflek on the market that do not work as efficiently, ours is supplied direct from manufacturer and professionally fitted (recommended for peak performance). Along with the other parts of the silver package we are happy that we proved excellent value for money.

Kind regards

Rated 1 out of 5 stars

Preying on the elderly

My elderly parents received a phone call to say they was an assessor in the area and that if they were assessed they could be financially better off- my dad thought it was an NHS/Benefits assessor.
He called me to say that the assessor was coming in an hour.
I quickly googled the name of the company and realised it wasn’t what Dad thought, the first 2 reviews on Trust pilot were alarming.
I drove to my parents just in time to see a scruffy guy being let in through the front door.
I followed him into the house and immediately asked him to leave, telling him that we didn’t need his services.
I think the company are preying on elderly/vulnerable people- shameful!!

14 October 2025
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello, we are unable to find a customer with your surname, I understand that this may not be the same as your parents so if you would like to provide your details to us then we should be able to clarify that this whether this was our company and allay any concerns.

If this is indeed our company, this is not what would have happened. We are very clear in any calls who we are and what we are going to do, frankly it would be a waste of company time to attend properties where the customer has no interest in our services.

The first 2 reviews (one of which is yours) are alarming out of context. The second one which you are referring to was about a problem that had not been reported to us and was solved promptly once we had received the report. Our overall score of 4.5 is reflective of our business and our customers views of us.

All our assessors wear uniform and should not be presenting with a scruffy appearance. Again if you would like to contact us with details of your appointment it would enable me to check this claim.

As a company we do not prey on the elderly. All retired customers are asked if they deal with their own bills/would like someone present at the property and if they don't/would then we would not go ahead with an appointment until this was in place. Both for the benefit of the customer and the companies reputation. If this was indeed our company then this may be why your parents informed you of the booked assessment.

Rated 1 out of 5 stars

Extremely disappointed

I have to check the water level in my boiler daily since having the radiator treatment. I used to check the water level in my boiler every other month and rarely had to top it up, but now if I use any water at all I have to top up the water level daily. I regularly don't have any hot water because the levels have gone down in my boiler. I was told my heating bills would go down, but I am constantly cold since having the treatment done and we haven't reached the really cold weather yet. I regret ever having this treatment done

30 July 2025
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello

I am so sorry to hear of your problems.

I have checked our database and can see no record of this problem having been reported prior to yesterday night, where you reported the issue to us shortly after midnight and then this review was posted at 2.30am.

I have emailed you privately to request details to help us locate you on our systems (all we have at present is your surname and we have many customers who share that).

As with any work very occasionally there can be problems occur, if these are reported to us we will fix them in a timely manner. Once we have your details we ill be happy to book in an appointment with an engineer so they can diagnose and correct the problem.

Rated 1 out of 5 stars

Doorstep sellers conning elderly

Doorstep sellers turned up at my grandads address charging £900 to bleed his radiators to save him money. Fortunately informed me before they visited to do the work and charged the money. Nothing but scammers targeting old people.

18 August 2025
Unprompted review

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