Uk Home Save LTD logo
Visit website

Uk Home Save LTD Reviews 

437
•
TrustScore 4.5 out of 5

4.3

Boiler and Heating Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly, knowledgeable staff who explain the central heating process clearly and complete tasks efficiently. Many consumers mention that appointments are managed smoothly, with workers arriving promptly and leaving the home completely clean. However, some customers also noted that after-sales support can be frustratingly slow when trying to resolve issues. A few reviewers experienced difficulties reaching out to the office for assistance and communication when problems arose later. Some people shared that getting follow-up services or callbacks from customer service took a very long time.

What people talk about most

Service

Customers consistently note positive experiences with service, mentioning that engineers arrived on time,... See more

Staff

People report positive experiences with staff, highlighting that team members are very friendly,... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting both unexpected outreach and difficulties reaching... See more

Price

Reviewers express mixed feelings regarding pricing, citing heavy costs such as a £1700 repair quote or a... See more

Product

Customers had ambiguous experiences with product offerings. Some reviewers reported positive improvements,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

worked well Matthew explained it all very well and the team was very efficient and completed all work and change my kitchen taps

Rated 4 out of 5 stars

Two polite, confident, capable workers. Very happy with work and attitude. Thank you Kelvin and Ryan

Rated 5 out of 5 stars

Had couple of radiators serviced with my boiler .the lads were very informative and explained everything in detail the differance is already noticeable the house heats up quicker would use this compan... See more

Company details

  1. Boiler and Heating Service

Written by the company

UK Home Save LTD is helping the people to save money on utility bills including gas, electricity and water. We offer a full house energy audit using the latest technology including the use of thermal imaging cameras to assess where energy is being lost in the home, this will allow us to make impartial recommendations where mostly inexpensive improvements can be applied that will quickly bring a return on the investment so that the customer will soon be in profit as a result of the energy saving solutions that we advise and install saving hundreds of pounds each year on their current energy bills

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

437 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(437)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Prompt service

The service was very prompt from the day I made the appointment for a survey to the date of installation of the energy consultant's recommendation by the fitters Kelvin and Ryan.
I would recommend this company to others who are wishing to save money on their energy bills.

5 November 2025
Unprompted review
Rated 4 out of 5 stars

Happy workers

Two polite, confident, capable workers. Very happy with work and attitude. Thank you Kelvin and Ryan

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Hard sell to two 80+ pensioners

Hard sell to two 80+ pensioners. £1100 for work that they didnt ask for or understand, and with a boiler less than 3 months old. Breakdown after 2 days due to the overpriced filter that was fitted leaking leaving them with no heating or hot water. Reported the issue to customer services, no call back, no further contact. Still waiting for the engineer to call back.Had to get in a competent heating engineer to rectify and check the work done. Luckily our engineer turned up the same day as he wasnt prepared to see vunerable OAP's with health issues left in a cold house without hot water. Reported to Trading standards. Avoid at all costs

Revised following reply.

An email and letter has been sent today. My calls were made at 11.40 and again at 12.02. The later identified that the engineer would call back within the hour.

27 October 2025
Unprompted review
Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello

Please can you email us at enquiries@ukhomesave.com with your complaint so we can look into it.

We absolutely do not "hard sell" and are concerned that you reported a call to customer services without a response. We do not have any records of a call with a customer of your name. If you could email us so we can look into this for you.

Many thanks

Rated 1 out of 5 stars

Rip Off

After realising that our boiler and radiators were new, the salesman advised us to have the Silver Package... Radflek radiator Shields professionally fitted behind all our radiators, Endotherm System additive and they would bleed and balance all radiators.(we only needed the Radflek) Because we are OAP's and disabled, the guy said that this would be a £295 reduction, so only costing £500!! We did our own £29.99 from Amazon. Easy- peasy. It took me (75yr old disabled female) ONE and a Half hours with a saving of £470

1 October 2025
Unprompted review
Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello

I am glad you have acted on our advice. As you say yourself it was the Silver package that we recommended which is much more than just the supply and fit of Radflek. (all details can be found on our website at www.ukhomesave.com).
There are many dupes of Radflek on the market that do not work as efficiently, ours is supplied direct from manufacturer and professionally fitted (recommended for peak performance). Along with the other parts of the silver package we are happy that we proved excellent value for money.

Kind regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look