UGG Reviews 

ordered online 3 pair of boots 2 days after receiving ,return the items to the store the informed me that it will take 3-5 days to get the the refund got return number from ugg warehouse 3 weeks later still no refund being on the with customer service for 3 hours the issue still wasn't solved may be i should go to my my lawyer to solve the problem

Very disappointed that Uggs decided not too sell the Sequin boots this year..Very unhappy

I love UGGS, but their customer service is one of the worst I have ever experienced. I have been trying to get through to them about a return and for over 2 weeks they have said their returns are not available. I have tried chat, but no go. I have used phone calls, but it is all automated and cannot talk to anyone. I have a pair of boots that don't fit and I'd like to return them, but no luck. Worst customer service I think EVER.

WORST COMPANY AND USELESS CUSTOMER SERVICE!! I ORDERED A PAIR OF BOOTS FOR MORE THAN $300 AND CANCELLED THE ORDER RIGHT AWAY. THEY KEEP FORWARDING ME BETWEEN THEIR DEPARTMENTS SO THAT I SHOULD CONTACT SEPARATELY AND THOSE KEEP SENDING ME AUTOMESSAGES THAT THEY WILL ISSUE MY REFUND ONLY WHEN THE ITEM ARRIVES TO THE WAREHOUSE, BUT THE ITEM GOT STUCK AT DHL FACILITY FOR A MONTH AND WAS NEVER SENT BACK TO THE SHIPPER. NOBODY CARES. NOBODY READS YOUR MESSAGE CAREFULLY. JUST SENT OUT AUTOMESSAGE. STAY AWAY FROM UGGS!!! WORST CUSTOMER SERVICE EVER!!!

I dont even want to give 1 star!! They absolutely dont derserve any at all!!
I wanted to buy a pair of boots from online shop. Before i did so i wanted so check if the return from Denmark was for free or i would have to pay. I circled around their terrible and confusing website to try to find out about it. I couldnt fine ANYTHING sayin something about cost of return, so therefor i called them and a employeed assured me that i wouldnt have to pay ANYTHING if i returned the boots and there would be a label in the box with my order.. And i askes a dusin times to be absoloutly sure!!!
Because if that i took the chance and ordered but OH MY I SHOULD NEVER HAVE DONE THAT!!!!!!!!!!! The boots doesnt fit and therefor i want to return. Then suddenly it cost me 10 euros???? I called them and told about the situation og they offcourse apologize (BS) and said they would send a label. NEVER GOT THAT! Called again and another said bla bla bla we cant do that... BS!!!! So now i emailed them and havent gotten an answer!!!

NEVER BUY FROM THEM!!!!!!! JUST FALSE ADVERTISING AND USELESS COSTUMER SERVICE!!!!!!!!!!

I order 2 pairs of Ugg, my order was over 300.00 dollars, l order about 6 or 7 pairs of Ugg’s every year around this time. I order them as Christmas gifts for my family. Unfortunately I never received my last order, UGG claimed they did a investigation, they then emailed me and said they will not replace my order. I was very disappointed, now l will have to start wearing a different kind of boot. I will never order from them again! Ugg is all about making money they do not take pride in customer satisfaction! They wanted to keep my money even though, l never received my order. They did not want to lose 300.00 dollars, they could care less if l got my order or not! As long as they made money off of me is there number 1 priority. I just want everyone to know, be careful when making your purchases, spend at your own risk ⚠️ if there is a problem your problem will not be resolved. If I can stop 50 people from ordering after this review, I will be satisfied. I just hate companies taking advantage of real customers. Thank you everyone for reading my review it’s genuine and true.

I recently bought some Ugg’s from Macy’s and let’s just say, one of my boot is tight on my foot and the other one is real loose like it’s not enough fur in the boot . There not putting enough fur in the boots!! Please put enough fur in the boots, like when they first ever came out in the stores .

Do not buy anything online with this company. Customer service is absolutely useless. I ordered 3 pairs of boots and none of them got delivered. They didn’t even bother sending the delivery company the correct address. And you don’t get a proper confirmation nor receipts to confirm your purchase.

Should not be legal to operate in my view.

My boyfriend order me Ugg Slippers off their official website. Everything went well until they randomly cancelled the order over 2 weeks later without notice or explanation.

I have been buying uggs for the past 15 years, i needed a new pair so as normal i went to the shops to buy them not only was it one of the most difficult things in the world to get a pair but the quality is half what it used to be! The fur is no where near the thickness it used to be and the sole is so thin. Beyond disappointed definitely will not be buying another pair.

These were the worst Ugg’s I’ve ever had. The fur on the bottom was not real fur because it wore off within 2 months of wear to a leather bottom . Wish I could upload a picture to show you. Not worth the $

I have been faithful to UGG for 15 years. I just ordered another pair and what I got in the mail was a joke. I usually open the box and feel the fur and be in heaven and think it’s so luscious and soft. This pair of boots that I just purchased felt like rough wool. I don't think I will be purchasing boots from them anymore, I already started buying my slippery from Costco instead of UGG.

Ugg slippers are not worth the money only started wearing them this summer and the sheepskin on the the underneath of the foot is all worn away so now i am sliding off the slippers and these are now very uncomfortable would never buy these again these are the summer slippers

OH YEAH SLIPPER - BLACK SPOT - 4
Ordered from Office Leeds White Rose.
Not my usual kind of slipper however are unbelievably comfortable.
Down side is they have fully stained my feet resulting to ruining my cream carpet on the stairs!
Not practical at all. Would hate what mess they would make if they got wet?
Wouldn't advise the black ones.

Returned the boots via tracked delivery, no refund nor comms from the company. Emailed serval times with no responses. Absolutely awful customer service

been waiting for a couple of months and my orders backorder date keeps being pushed off. very disgusted and disappointed with how this company is being run

I do not care how many US judges in US courts say that UGG belongs to the US now they will always be Australian.
It's like saying that you can trademark the word T-shirt or even undies.
They will always be called UGG BOOTS by Aussie's and there is nothing you can do to stop us.

I purchased ugg boots from golden grove store worth $130 they ripped the 3rd time I put them on. I went to exchange and the lady was so rude and wouldn't let me exchange or refund I asked to speak to manager and she put her on the phone she refused to exchange or refund and when I said I will take the matter further she just said you do that! The same women owns the ugg shop at Harbour Town. I think they are fakes as should not rip that way and they do not honour refund sign on the counter.

Terrible customer service at the UGG store Harbour town in Adelaide. A casual employee said the shoes were $60 but ended up being $120. When asked about this to the owner, turned into a big argument and was incredible unprofessional. Made rude and snide comments under her breath. NEVER GO TO THIS STORE UNLESS YOU WANT YOUR DAY RUINED.

HI , I bought winter boots 02/02/2021 , next day whey send confirmation cancel. so that you understand today 19 february. no answer no refund no money !
really poor service newer recommended!