Website not easy to use - info on account not clear enough Via secure messages - said they had sent e-mails that I didn’t receive about ISA maturing (not in junk folder) - they then signed me up f... See more
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See what reviewers are saying
UBL offer attractive interest rates and a broad range of savings accounts - both ISA and non ISA. The process of opening an account via the website was reasonably easy and straightforward for an old f... See more
Company replied
I visited the branch last week and was greeted by Aisha. I had a few queries for my overseas account which needed updating and due to the complexities of it and the fact that it was a joint-account, A... See more
Company replied
As a senior lady I was having a problem transferring cash to my isa account via online banking. The young lady I spoke to not only clearly explained the process but stayed on the line while I comple... See more
Company replied
Company details
Written by the company
UBL UK are a retail Bank operating in the UK with a Head office and Branch in London Mayfair. We are members of the Financial Services Compensation Scheme and provide a range of conventional products and services. UBL UK and United Bank UK are the trading names of United National Bank Limited. United National Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The company is registered in England & Wales and its Registered Office is at 2 Brook Street, London, W1S 1BQ. The company registration number is 4146820.
Contact info
2 Brook Street, W1S 1BQ, London, United Kingdom
- 0121 753 6000
- enquiries@ubluk.com
- www.ubluk.com
3.5
Average
915 reviews
Asks customers to review
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A pain to deal with
I agree with other customers this company is a pain.
I attempted to open an ISA account and found lots of issues: there is a limited drop down menu for jobs (where yours or similar ones are not listed), they request secondary information without clarifying what exactly it is and that it only applies in some cases.
Their chat is a joke. You ask a question and it disappears.
I had a telephone operator who was rude and hang up on me.
Their screen is dodgy, the process lacks transparency.
Unless you have lots of time I would discourage you from operating with them.
3 April 2025
Unprompted review
Reply from UBL UK
Dear Donatella,
We are sorry to hear about the level of service you received from the Bank and the difficulties you have experienced when attempting to open a Fixed rate Cash ISA. We would like the opportunity to investigate this matter and we kindly request for you to forward your details to complaints@ubluk.com.
Regards,
Customer Engagement Team
UBL UK
Am looking around to invest my annual…
Am looking around to invest my annual ISA allowand but won't try and open an account with UBL
I don't have a passport - I don't travel abroad
I don't have a driving license - I surrendered it when I reached 69
Therefore - from what I have read - I cannot open an account as I don't have suitable ID despite being on the electoral roll, having a NI number and living at the same address for over 50 years, have a current account and have accounts with several other banks.
Absolutely HATE banks that ask for ID assuming, wrongly, that EVERYONE either travels abroad or drives a car.
Discrimatory.
2 April 2025
Unprompted review
Reply from UBL UK
Dear Mr Davis,
Thank you for taking the time to review us on Trustpilot.
We are sorry to hear that you are having difficulty in opening a Fixed rate Cash ISA with UBL UK. If you still wish to open a Fixed Rate Cash ISA with us, we kindly request for you to forward your details to complaints@ubluk.com so we can assist you.
Regards,
Customer Engagement Team
UBL UK
So easy to open a Cash ISA
So easy to open a Cash ISA. Great that you can apply online and keep a check on things via the app. Highly recommend UBL for competitive interest rates and excellent service.
26 February 2025
Reply from UBL UK
Dear Gill,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Kind regards,
Customer Engagement Team
UBL UK
No confidence
Easy to set up the account, However I dont have an option to select or add a payment account from either ISA or funding account. Nothing happens when I click on the link. FAQs page gives a 'page not found' message. Using a Chrome book on the website, but should not make a difference - after 2 separate trys Im giving up - not reliable and dont have confidence.
23 March 2025
Unprompted review
Reply from UBL UK
Dear Spencer,
Thank you for taking the time to review us on Trustpilot.
Please be advised that you do not have the option of adding a payment account from your Fixed Rate Cash ISA or Online Funding Account as these accounts are classified as a 'non-payment' accounts and therefore cannot be used to make outbound transfers or set up external payees.
You can make transfers into your Online Funding Account by using the account number and sort code found in the Welcome Email. Once the payment is received, it will automatically transfer into your Fixed Rate Cash ISA as long as the payment is over the minimum account balance of £2,000.
If you require any further assistance, please contact Complaints@ubluk.com and we can arrange for someone to give you a call at a time which is suitable for you.
Regards,
Customer Engagement Team
UBL UK
Very easy to open
The whole process of opening a cash isa with yourselves was easy and quick
23 March 2025
Reply from UBL UK
Dear Paul,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Kind regards,
Customer Engagement Team
UBL UK
Easy online account setup.
Quick and easy to setup account. Seamless transfer of Isa into new account. Too early to comment on other services. Good competitive interest rates.
20 March 2025
Reply from UBL UK
Dear Frank,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Kind regards,
Customer Engagement Team
UBL UK
Poor communication...
Poor communication...
My online application failed at the last section, but it was then not clear whether the account had been opened and instructions received, so I had to phone to find out (which they had).
Then, when I was expecting an inward transfer of ISA funds from a maturing account with another provider, I heard nothing!
I had to phone again to find out if the transfer was in progress (which it was, and eventually arrived).
nevertheless, I have been very frustrated with the lack of clear communication.
Also the website is difficult to navigate, with some menu options hidden away under a three-bar icon that doesn't give any indication of what is included.
4 March 2025
Reply from UBL UK
Dear Mr. Guildford,
Thank you for taking the time to review us on Trustpilot.
We are sorry to hear that you were dissatisfied with the service received from the Bank. We understand your frustration with the communication and website navigation issues you encountered and we regret that this was your experience.
We appreciate you bringing these concerns to our attention, and we would like to assure you that we have taken your feedback onboard.
Regards,
Customer Engagement Team
UBL UK
Banking wth UBL
Friendly helpful service. Telephone answered by a human being and not a machine!
20 February 2025
Reply from UBL UK
Dear Colin,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Kind regards,
Customer Engagement Team
UBL UK
As a senior lady I was having a problem…
As a senior lady I was having a problem transferring cash to my isa account via online banking.
The young lady I spoke to not only clearly explained the process but stayed on the line while I completed the task to make sure I was happy with the outcome.
Full marks for customer service
13 March 2025
Reply from UBL UK
Dear Mrs. Cope,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Kind regards,
Customer Engagement Team
UBL UK
Straightforward process to open ISA
Opened 2 ISA accounts and it all went smoothly. The process was easy, didn't take too long and the app is straightforward to use and understand. No complaints whatsoever.
7 February 2025
Reply from UBL UK
Dear Peter,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Kind regards,
Customer Engagement Team
UBL UK
Reply from UBL UK
Dear Martin,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Kind regards,
Customer Engagement Team
UBL UK
Very easy to deal with and to speak with a real human being!c
The ease with which my query dealt with and establishing new a/ c.
14 January 2025
Reply from UBL UK
Dear Joan,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Kind regards,
Customer Engagement Team
UBL UK
Nice gentleman
The gentleman on the call listened to my issues, and escalated it to his manager with my concerns.
Gave quick calculations and options for me to consider.
Which in the end rectified my situation in a quick easy manner.
I will be sure to re invest
13 March 2025
Reply from UBL UK
Dear Miss. Augustin,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Kind regards,
Customer Engagement Team
UBL UK
Excellent fixed rate bond products with…
Excellent fixed rate bond products with easy process and in my experience very friendly and helpful staff and wouldn't hesitate to recommend.
4 December 2024
Reply from UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Kind regards,
Customer Engagement Team
UBL UK
Swift and helpful answers to all of my…
Swift and helpful answers to all of my questions when opening two cash ISAs.
13 December 2024
Reply from UBL UK
Dear Graham,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Kind regards,
Customer Engagement Team
UBL UK
Reply from UBL UK
Dear Ali,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Kind regards,
Customer Engagement Team
UBL UK
Couldn’t register using the App
Couldn’t register using the App. Verification process was clunky and so eventually gave up after three attempts. Telephone advisor could only advise me to try again!! One less customer for UBL Uk.
7 March 2025
Unprompted review
Reply from UBL UK
Dear Stephen,
We are sorry to hear that you were experiencing issues with the registration process on the Digital Banking Platform.
We would like to assure you that your feedback is important to us and we have raised your feedback to the relevant department as UBL UK are continuously looking for ways to develop.
Regards,
Customer Engagement Team
UBL UK
Thank you Aisha!
I visited the branch last week and was greeted by Aisha. I had a few queries for my overseas account which needed updating and due to the complexities of it and the fact that it was a joint-account, Aisha explained the full process of what needed doing. I was advised to visit anytime with the joint-account holder and the procedural matters would be sorted. I met Aisha again who kindly took the time to explain the admin process to save me time. The regional manager of the branch also verified all documents which gave me a strong sense of confidence with the security and anti-fraud checks. So thank you UBL!
25 February 2025
Unprompted review
Reply from UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received when visiting our London Branch.
Kind regards,
Customer Engagement Team
UBL UK
Worst bank ever
Worst bank ever, my money is sent from my account but did not reached in other account. Stupid service.
28 January 2025
Unprompted review
Reply from UBL UK
Dear Tech Girms,
We are sorry to hear about the level of service you received from the Bank and the difficulties you have experienced when transferring your funds. We would like the opportunity to investigate this matter and we kindly request for you to forward your details to complaints@ubluk.com.
Regards,
Customer Engagement Team
UBL UK
Kind regards,
Customer Engagement Team
UBL UK
Aisha
Aisha , you are really fantastic, so professional and helpful today in helping us sort out my Savings today.
Thank you very much
Mrs Hilda Ong
22 January 2025
Unprompted review
Reply from UBL UK
Dear Mrs. Hilda Ong,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received when visiting our London Branch.
Kind regards,
Customer Engagement Team
UBL UK
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