Twojeys Reviews 

2,280
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, most reviewers were somewhat happy with their experience overall. Some customers appreciate the brand's designs and find certain products to be of solid quality, with some pieces lasting well. A few people also reported receiving their orders quickly, noting smooth processes during ordering and shipping. However, many people experienced significant issues with order fulfillment, with items not shipping or arriving late. Consumers also frequently express dissatisfaction with the pricing, especially concerning unexpected high tariffs and customs fees. Additionally, numerous reviewers reported poor customer service, citing unresponsiveness and difficulty resolving issues. Concerns about product quality were also raised, with some items breaking quickly or appearing different from website images.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers praising the designs and solid quality,... See more

Order

People report negative experiences with order, with many expressing significant dissatisfaction regarding... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the top designs and solid... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Price

Users describe negative interactions with price, primarily due to unexpectedly high customs and shipping fees... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Dear TwoJeys, First of all, love the brand, most of my Jewlery is from you guys, however, this piece has especially upset me since I bought it. The first time I got the stars bracelet, it broke,... See more

Rated 3 out of 5 stars

I’ve generally had good experience with Twojeys. Over the last 2 years I’ve ordered from America and despite all the other negative reviews, I’ve gotten quality and affordable jewelry, and surpri... See more

Rated 2 out of 5 stars

I liked my necklace but the bracelet that I ordered with it felt like super cheap quality... absolutely no reason to be charging over 100$ for this. I feel like I got ripped off

Rated 2 out of 5 stars

They unexpectedly charge tariffs when shipping to the US, and there's no mention on their website, but only hidden in the small print. Also, they charge shipping for returns - I'm not sure why these... See more


Company details

  1. Jewelry Store

Written by the company

TWOJEYS is a unisex jewelry brand created in 2019 by Joan Margarit and Biel Juste. Inspired by the Californian style during a trip along Route 66 from Las Vegas to Palm Springs, they decided to embark on a new adventure and create the Twojeys universe. A brand of unique and timeless jewelry for him and her, designed and handmade in Spain with sustainable, local logistics and biode- gradable packaging.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(2,280)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review

Love the designs of their collections. Great quality products and extremely comfortable.

28 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback, we hope you enjoy it for a long time!⭐️⭐️

Rated 5 out of 5 stars

As good as advertised

Bought a shirt it looked exactly as I expected and the quality was amazing. 10/10 service as well.
Will be a frequent buyer.

10 July 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback, we hope you enjoy it for a long time!⭐️⭐️

Rated 5 out of 5 stars

Best jeweley!!

Best jeweley!!! Since I discover Twojeys I can't think in other jewelery shops. Love Joan and Biel's ideas.

20 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback! Always⭐️⭐️

Rated 5 out of 5 stars

A jewelry brand, but not only!

I discovered them via instagram. At the beginning I mainly bought jewels (rings, chains...). But recently I've become a fan of their hoodies! The style, the fit ... 10/10!

27 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback, we hope you enjoy it for a long time!⭐️⭐️

Rated 5 out of 5 stars

Amazing brand

Amazing brand, nice quality and staff

10 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much! Always⭐️⭐️

Rated 5 out of 5 stars

Best jewels in the market.

Purchased my first necklace two years ago and still looking like the first day.

28 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

How nice to hear this!!! I hope it lasts a long time!⭐️⭐️

Rated 5 out of 5 stars

jewelry for everyone

This my favorite jewelry brand. I have 2 products - bali bracelet and a necklace from journal 1992 collection which is not available now. They fit perfectly with any outfit. I wear them every day and I don't see any damages or tarnishing of the silver.
The customer service is 10/10 also. For example on one of the orders had to have the shipping fee removed because I went over a certain amount but it did not. When I contacted customer service after 3 or 4 days they sent me a redeem code through email with the price of shipping fee. The clothing is also fiire.

28 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your comment! We try to offer you the best service, as you deserve! ⭐️⭐️

Rated 4 out of 5 stars

Looking Forward

I personally have yet to purchase anything myself but my roommate has a ton of stuff from clothes to jewelry and i’m always borrowing them. Can’t wait to buy something myself because everything is fireee 🔥, just have to wait to get the funds.

28 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much! We hope you will be able to enjoy it soon!⭐️⭐️

Rated 5 out of 5 stars

And excellent service and excellent…

And excellent service and excellent quality of all the jewelry and clothes they have. Gonna buy a t-shirt or a hoodie next time for sure!

28 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your comment, we hope you enjoy it for a long time!⭐️⭐️

Rated 5 out of 5 stars

love the brand

I'm from Spain and I've placed 3 orders in twojeys and they've always arrived in record time, I love the brand and tonight I'll buy your new sweatshirt in two colours because I LOVE IT!!

28 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your comment, we hope you enjoy it for a long time with us!⭐️⭐️

Rated 5 out of 5 stars

10/10 in every aspect

10/10 in every aspect. Amazing quality product and designs

28 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback! We try to offer the best service, as you deserve! ⭐️⭐️

Rated 5 out of 5 stars

Great Products

Quality and fit are top notch. Easily one of my favourite purchases

28 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

How nice to hear this!!! we hope you enjoy it for a long time with us!⭐️⭐️

Rated 5 out of 5 stars

Best jewellery for men in the game

Best jewellery for men in the game. Best quality and prices. Joan and Biel know exactly what they are doing.

11 May 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your comment, we hope you enjoy it for a long time with us!⭐️⭐️

Rated 5 out of 5 stars

More than a brand

More than a brand, a family. High quality products, not only jewelry, also cloths and all stuff.
Just amazing!

28 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback! TWOJEYS family, always! ⭐️⭐️

Rated 5 out of 5 stars

Dope

Dope!
Lifestyle and story around each drop are amazing.
Quality’s perfect. (clothing & jewelry)

Now waiting for a permanent store in Paris guys! ⭐️⭐️

28 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback, we hope you enjoy it for a long time with us!⭐️⭐️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look