Delivery and purchase was great. Item is a bit tricky to put together until you work out a system. All holes in racking had to be eased open/ widened with a tool to allow side bars to fit in properly.... See more
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Review summary
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The Storalex shelving from Tufferman arrived quickly and went up quite easily. The most troublesome part was getting the shelf supports in place on the corner unit. A rubber mallet is essential as... See more
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Delivered promptly and left in a safe place even though we were not in when the order was delivered. Anoyingly there were no instructions enclosed. Fortunately I had previousely erected a similar p... See more
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Garage floor tiles appear to be well constructed and robust enough to take weight of very heavy car. Not lain yet. Delivery is reasonably quick but free delivery for large orders would be appreciated.... See more
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Company details
Written by the company
Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.
Tufferman - Simplifying Storage
Written by the company
Contact info
Unit 4 Galleywood Industrial Estate, Chelmsford, CM2 8RF, Essex, United Kingdom
- 0203 764 9380
- sales@tufferman.co.uk
- www.tufferman.co.uk
4.4
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Excellent product
Excellent product. Really sturdy and excellent quality. Would have given 5* if all 4 boxes had been delivered at the same time as requested. Did get the refund for the express delivery? Customer service excellent too.
9 July 2026
Reply from Tufferman
Hi Joanne,
Thank you for the 4-star review.
It is great to hear you are pleased with the products and the customer service you received.
We're sorry that your delivery did not arrive in a single shipment as requested we continue to improve our delivery services.
Megan, Customer Service
Excellent product
Excellent product, easy to assemble (get the rubber mallet for a fiver), and very sturdy and great looking. Very happy with my new racking in garage!
9 July 2026
Reply from Tufferman
Hi Alan,
Thank you for the 5-star review.
We are pleased you are happy with the products, and you found assembly easy.
We always strive to deliver excellent service and hope we can repeat this with future orders.
Megan, Customer Service
Great products and service
I have filled my double garage with Tufferman shelves and since bought 2 workbenches - they are amazingly strong and good value for the money. Very good customer service received in dealing with a few queries.
9 July 2026
Reply from Tufferman
Hi David,
Thank you for your excellent 5-star review. We're pleased to hear that you're happy with the strength, quality, and value of our shelving and workbenches.
We are pleased to hear our customer service team were able to help with any queries you had.
Megan, Customer Service
Good product, terrible delivery and fulfilment
I ordered three shelving units. Two were delivered, with the third arriving separately two or three days later, after chasing. This box had clearly been opened and stored god knows where because the contents were covered in dust and the long panels were either missing or bent. This unit was replaced but again the box had been opened and re-taped and as a result two of the feet had fallen out. I was only able to complete the assembly using feet from the previously delivered unit.
3 July 2026
Mix emotions, but still good product, order to delivery was great
I ordered two VRS garage shelving units and was pleased with both the ordering process and delivery.
The only minor issue I encountered was during assembly. At times, the components felt a little flimsy and did not always slot easily into place, which made putting the shelves together slightly more difficult than expected.
That said, I have now had the shelving for around 10 months, and it has performed very well. The units are sturdy, reliable, and have held up well over time.
11 September 2025
Reply from Tufferman
Hi Vishaal,
Thank you for your great 4-star review.
We're delighted to hear that you were pleased with both the ordering process and delivery, and that your VRS garage shelving units have proven to be sturdy, reliable.
We also appreciate your comments about the assembly process, and we will pass your feedback onto the development team.
Megan, Customer Service
Very Disappointing Experience
Following a telephone call to Tufferman to check cut off time for next day delivery. I was told 15:00 but after placing my order they called to say it was too late for next day delivery..... Even though I had taken the trouble to call as there was some confliction on the website for Next Day Delivery cut off.
So, two days later half my order arrived. I called Tufferman who said this often happens when the courier (DX) have too many parcels. I was offered full refund of next day delivery charge. At such a high cost the decision was not taken lightly but wanted my wife to use the product ASAP....
The same person said they would call me the following morning to onfirm the third and missing parcel would arrive that day. And to her word, she called and confirmed it would be delivered. It was delivered, box battered and open in numerous places.
All items were thankfully contained in the split open box.
Having now received order I proceeded to build up the shelving. I have always used BigDug in the past and the quality of their product has enabled me to take apart and rebuild about six times.
This tufferman shelving was for a pantry. I had hoped for the same level of quality in the shelving as previously experienced. Sadly this shelving can not be described as quality. Most shelf brackets had arrived bent at the ends. If you have used this type of shelving you will know that the ends are significant for putting together. Especially when new and the paint is still thick, there is no room for error.
With 75% of the brackets bent, every shelf was like using cardboard strength not metal.
I very rarely write negative feedback but always leave good feedback where applicable. Sadly, I feel compelled that, if Tufferman are going to ask me to leave feedback in an email I received, they have asked me to feedback accordingly.
I also do not want other people encountering the shockingly poor delivery service and in turn trying to create a shelving system the can be proud of and use as designed.
So, please note, this genuine feedback has been requested and I wanted to ensure they received what they had asked for.
Lesson Learnt. Stay with the quality provider you know and trust....
8 July 2026
I would love to leave a review but two…
I would love to leave a review but two days later after having paid for next day delivery I still await any product !!
15 July 2026
Unprompted review
Reply from Tufferman
Dear Alastair,
We’re sorry to hear about the delay you experienced with your delivery. We understand how frustrating it is to pay for next-day delivery and not receive your order within the expected timeframe.
We’re pleased to see that your order has since been delivered, but we apologise for the inconvenience and disappointment caused by the delay. I can also see that a refund for the delivery charge has been issued. We appreciate your patience and will review this with our delivery partners to help improve our service going forward.
Thank you for your feedback.
Louise, Customer Service
Another happy customer…..
Excellent product,fitted together really well.
Rubber mallet highly recommended to make the construction even easier. Managed on my own but ideally 2 sets of hands would be best.
Carrier was very good too. Would definitely buy from Tufferman again.
8 July 2026
Reply from Tufferman
Hi Alison,
Thank you for your fantastic 5-star review!
We are pleased you are happy with the products, and you found assembly easy.
We truly appreciate your support.
Megan, Customer Service
Great products and service
Bulk order of crates, delivered quickly, crates were excellent quality, very well packaged and in great condition
8 July 2026
Reply from Tufferman
Hi Justine,
Thank you for your fantastic 5-star review! We’re delighted to hear that you’re happy with your experience.
Thank you again, we hope you enjoy your product and look forward to helping you again in the future!
Megan, Customer Service
Extremely poor customer service
I bought 2 large shelving units. I have spent the last fifteen days trying to obtain a number of missing items that did not arrive with the delivery. I have emailed numerous times and sent a photograph of the parts that I did have so they can work out what is missing. Replies from the company are unhelpful and no updates are forthcoming. The instructions do not list smaller parts so I am unable to gauge what I need. When attempting to call the phone is never answered, I had emptied my garage in advance of the items arriving and my wife is extremely unhappy at the chaos with no end in sight. Customer service is poor.
15 July 2026
Reply from Tufferman
Dear Tony,
We’re sorry to hear about the difficulties you have experienced with your order and the frustration caused by the missing parts.
We understand how disappointing it must have been to prepare your garage ready for the shelving, only to be unable to complete the assembly. We also apologise that your attempts to contact us have not resulted in the level of support and updates you expected.
We appreciate your feedback regarding the instructions and the identification of smaller components, and we will share your comments with the relevant teams to help us improve. We would like the opportunity to resolve this for you and will ensure your case is reviewed so the outstanding parts can be addressed as quickly as possible.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Louise, Customer Service
Items in my order were damaged in…
Items in my order were damaged in transit, with the issue swiftly dealt with and replacement items despatched with minimum delay.
7 July 2026
Reply from Tufferman
Hi David,
Thank you for taking your time to give us feedback.
We’re sorry that some of your boxes arrived damaged in transit, but we’re pleased that we were able to resolve this quickly and efficiently for you.
Megan, Customer Service
Easy to use website and good selection…
Easy to use website and good selection of shelving.Delivered quickly and product good quality.
2 July 2026
Reply from Tufferman
Dear Andrew,
Thank you for your fantastic 5-star review! We’re delighted to hear that you’re happy with your experience.
Thank you again, we hope you enjoy your product and look forward to helping you again in the future!
Louise, Customer Service
No nuts and bolts is fantastic
No nuts and bolts is fantastic. Look good, perform great.
Instructions could be clearer.
7 July 2026
Reply from Tufferman
Dear Dave,
Thank you for your great review! We’re delighted to hear that you’re impressed with the boltless design and that your shelving looks good and performs well.
We appreciate your feedback regarding the instructions and will pass this on to our team as we’re always looking for ways to improve the customer experience. Thank you for choosing Tufferman!
Louise, Customer Service
The order was shipped on time and…
The order was shipped on time and arrived on time but the packaging was damaged as were the corners of a number of shelves.
19 May 2026
Reply from Tufferman
Dear Customer,
Thank you for your feedback. We’re pleased to hear that your order was shipped and delivered on time.
We’re sorry to hear that the packaging was damaged and that some of the shelf corners were affected during transit. We appreciate you bringing this to our attention and will share your comments with our team to help improve our packaging.
Thank you again for your support.
Louise, Customer Service
Reply from Tufferman
Dear Syd,
Thank you for your great review! We’re delighted to hear that you received quick and helpful support from our customer service team. We appreciate your feedback and thank you for choosing Tufferman!
Louise, Customer Service
Expensive for a single flimsy unit
Expensive for a single flimsy unit. I have chosen only the very lightest items to store on it. It’s my fault for mistakenly not buying the same model I previously purchased two of. They are robust, sturdy and similar in price.
7 July 2026
Reply from Tufferman
Dear Mr Daniel.
Thank you for taking the time to share your feedback.
We're sorry to hear this unit didn't meet your expectations. We understand your disappointment, especially since you were expecting the sturdier model you had purchased previously.
If there's anything we can do to help or if you'd like assistance finding the model you previously purchased, please don't hesitate to get in touch with our customer service team.
Thank you,
Louise, Customer Service
Easy to order
Easy to order, excellent customer service when replacing a broken unit, punctual and swift delivery.
6 July 2026
Reply from Tufferman
Dear Chris,
Thank you for your great review! We’re delighted to hear that you found ordering easy and that our customer service team was able to help resolve the issue with your broken unit quickly and efficiently.
It’s fantastic to know that your delivery arrived promptly and that you had a positive experience overall. We really appreciate your feedback and thank you for choosing Tufferman!
Louise, Customer Service
New Racking & Storage Boxes
Order was made and dispatched in good time. However I ordered 12 boxes all arrived in 1 box. On opening I found that 3 boxes were damaged in transit. I took photos and sent an email to your customer service. I had a very quick response from Bethany . There was no quibble and 3 replacements were sent immediately. It is for your outstanding customer service that I give you 5 stars. The product is also very good and easy to put up . Thankyou
7 July 2026
Reply from Tufferman
Dear Nigel,
Thank you for your detailed and thoughtful review! We’re delighted to hear that you’re happy with the quality of the product and found it easy to assemble.
We’re sorry that some of your boxes arrived damaged in transit, but we’re pleased that we were able to resolve this quickly and efficiently for you.
Thank you for recognising our customer service, and we really appreciate your 5-star feedback. We look forward to helping you again in the future!
Louise, Customer Service
Absolute rubbish
Absolute rubbish - paid additional sum for next day delivery only to recieve part of the order next day - damaged. No tracking info and no ability to contact customer services.
Would love to return the full incompetent shipment - if it ever arrives and spend my money elsewhere.
14 July 2026
Unprompted review
Reply from Tufferman
Dear Kevan,
Thank you for your feedback.
We're very sorry to hear about your experience and understand how frustrating it must have been to receive only part of your order, especially after paying for next-day delivery, and to find the item damaged.
We'd like the opportunity to investigate what happened and make things right. Please contact our customer service team with your order details, and we'll work to resolve the issue as quickly as possible.
We appreciate you bringing this to our attention and hope we can restore your confidence in our service.
Louise, Customer Service
We had a short delivery which was…
We had a short delivery which was rectified within 24 hours plus quality product.
will buy again.
Nick
7 July 2026
Reply from Tufferman
Thank you for your review, Nick! We’re pleased to hear that you’re happy with the quality of your product and that our team was able to resolve the missing item quickly for you.
We really appreciate your understanding and are delighted to hear that you’ll be choosing Tufferman again. Thank you for your support!
Louise, Customer Service
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