Delivery and purchase was great. Item is a bit tricky to put together until you work out a system. All holes in racking had to be eased open/ widened with a tool to allow side bars to fit in properly.... See more
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Review summary
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The Storalex shelving from Tufferman arrived quickly and went up quite easily. The most troublesome part was getting the shelf supports in place on the corner unit. A rubber mallet is essential as... See more
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Delivered promptly and left in a safe place even though we were not in when the order was delivered. Anoyingly there were no instructions enclosed. Fortunately I had previousely erected a similar p... See more
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Garage floor tiles appear to be well constructed and robust enough to take weight of very heavy car. Not lain yet. Delivery is reasonably quick but free delivery for large orders would be appreciated.... See more
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Company details
Written by the company
Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.
Tufferman - Simplifying Storage
Written by the company
Contact info
Unit 4 Galleywood Industrial Estate, Chelmsford, CM2 8RF, Essex, United Kingdom
- 0203 764 9380
- sales@tufferman.co.uk
- www.tufferman.co.uk
4.4
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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I would never buy this shelving again
I would never buy this shelving unit again. In my opinion, it’s a classic clickbait product that looks much better in the listing than it does in reality.
The assembly process is far more complicated than it should be. The instructions are unclear and difficult to follow, making what should be a straightforward job unnecessarily frustrating.
The materials also feel very cheap, especially considering the price of the shelving unit. I expected something much sturdier and better made for the cost.
To make matters worse, the unit only becomes structurally stable once every single part has been fully assembled. Until then, the components don’t stay together properly because the design doesn’t use bolts and nuts to secure the different sections during assembly. This makes the whole process awkward and unstable.
Overall, I found the quality disappointing and the assembly experience extremely frustrating. I wouldn’t recommend this product or purchase it again.
19 July 2026
Unprompted review
Reply from Tufferman
Dear Charles,
We’re sorry to hear that your experience with our shelving units did not meet your expectations. We appreciate you taking the time to share your detailed feedback.
We understand your concerns regarding the assembly process, instructions, and the stability of the unit during construction. Our boltless shelving is designed to provide a secure and sturdy solution once fully assembled, and we’re sorry that the build process was not as straightforward as you expected.
We take product quality and customer feedback seriously, and we will share your comments with our product team as part of our ongoing review and improvement process.
Thank you again for your feedback. We’re sorry that the product did not meet your expectations.
Louise, Customer Service
Product arrived on time
Product arrived on time, and was relatively easy to assemble. The shelving units aren't as robust as I was hoping, but these appeared to be as good as the market offers.
6 July 2026
Reply from Tufferman
Dear Nick,
Thank you for taking the time to leave your feedback. We’re pleased to hear that your item arrived on time and that you found it relatively easy to assemble.
We appreciate your comments regarding the robustness of the shelving. We understand that customers have different expectations depending on their intended use, and your feedback is valuable as we continue to review our products. We’re glad to hear that you felt they were a good option compared with others available on the market.
Thanks again,
Louise, Customer Service
Reply from Tufferman
Hi Mark,
Thank you for the 5-star review.
We are pleased to hear you received a quality product in line with our commitment to reliable products.
It's also great to know that your order was delivered promptly.
Megan, Customer Service
Reply from Tufferman
Hi Robert,
Thank you for taking the time to leave a positive review.
We are pleased the delivery was on time and you found assembly easy.
We hope you use us again in the future.
Megan, Customer Service
Reply from Tufferman
Hi Kathyrn,
Thank you for your positive review.
We're pleased to hear that you were happy with the delivery service and the excellent quality of your product.
Megan, Customer Service
Very difficult to assemble
Very difficult to assemble. Not at all like TV advert.
Did not fit together easily
10 July 2026
Reply from Tufferman
Dear Trevor,
Thank you for sharing your feedback. We’re sorry to hear that you found the assembly process difficult and that the product did not meet your expectations compared with the advert. We understand how frustrating that can be.
We’d appreciate the opportunity to help resolve this. Please reach out to our customer support team with your order details so we can look into the issue and provide any guidance or assistance needed.
Thank you,
Louise, Customer Service
A great set of shelves
A great set of shelves, easy to erect. Strong and look good too. My order was delivered within a couple of days - thank you.
29 May 2026
Reply from Tufferman
Hi Carol,
Thank you for taking the time to leave a 5-star review.
We are pleased you are happy with the product quality, and you found assembly easy.
It's also great to know that your order was delivered promptly.
Megan, Customer Service
The shelving is good and meets my…
The shelving is good and meets my needs. I like the fact that it does not require fittings but the click system is sometimes a bit awkward. My only real issue is with the delivery partner. Delivery window 8.00 a.m. to 6.00 p.m. which is just not suitable for most people.
6 July 2026
Reply from Tufferman
Dear Judith,
Thank you for taking the time to share your feedback. We’re pleased to hear that the shelving meets your needs and that you appreciate the boltless system.
We’re sorry to hear that the delivery window was inconvenient. We appreciate how difficult it can be to accommodate such a broad time slot, and we’ll pass your comments on regarding the delivery experience.
Thanks again,
Louise, Customer Service
Good quality shelving
Good quality shelving, although expected the Wood to be a lot thicker and more heavy duty for the price.
6 July 2026
Reply from Tufferman
Dear Sam,
Thank you for taking the time to leave your feedback. We’re pleased to hear you’re happy with the quality of the shelving. We appreciate your comments regarding the wood thickness and understand that expectations can vary depending on the intended use and price point. We’ll certainly take your feedback on board as we continue to review and improve our products.
Thank you again for choosing us.
Louise, Customer Services
Product not perfect but works in the end
Delivery and purchase was great. Item is a bit tricky to put together until you work out a system. All holes in racking had to be eased open/ widened with a tool to allow side bars to fit in properly. Far too tight without making them bigger. But now the shelves are built they are very sturdy. Not for someone who struggles with putting stuff together and make sure you have a flat headed screwdriver or multitool available !
6 July 2026
Reply from Tufferman
Dear Zig,
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that your purchase and delivery experience were great, and that you’re happy with the sturdiness of the shelving once assembled.
We appreciate your comments regarding the assembly process and the fit of the components. Your feedback about the holes being tight and the tools required is very helpful, and we’ll pass this on to our team for review as we look for ways to make assembly easier for customers.
Thank you again for your honest feedback.
Louise, Customer Service
I'm undecided
The racking looks good once it's complete and in place. Holding 200kg per shelf looks very doubtful though. Putting it together was a complete pain. After the first one it wasn't as bad but whilst I was putting the first one together I was nearly ready to put it in the bin. The instruction diagrams are not good, with drawings of parts that look nothing like the actual part. I'm not sure if I would buy it again
10 July 2026
Reply from Tufferman
Dear Ian,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you’re happy with the look of the racking once assembled and in place.
We’re sorry to hear that you found the assembly process frustrating. We appreciate your comments regarding the instructions and the clarity of the diagrams, and we’ll share this feedback with our product team as we continue to look for ways to improve the customer experience.
Our racking is designed and tested to meet its stated load capacity when assembled correctly and with the load evenly distributed across each shelf. We understand that confidence in the product’s strength is important, and we’re sorry that your experience has left you with doubts.
Thank you again for your honest feedback. We hope the racking continues to be a useful storage solution for you, and we’ll take your comments on board as we work to improve.
Louise, Customer Service
I’d not heard of this company before
I’d not heard of this company before, but I checked the reviews, and ordered. The shelves were dispatched quickly, And I set to work building them. They shelves, were sturdy, easy to assemble, and look great. Top Company!
10 July 2026
Reply from Tufferman
Hi Andrew,
Thank you for your excellent 5-star review.
We're pleased to hear that you were happy with the quick delivery, ease of assembly, and the quality and appearance of the shelving.
It's great to know that our products met your expectations, and we appreciate you taking the time to share your experience.
Megan, Customer Service
Delivery and No Instructions
Delivered promptly and left in a safe place even though we were not in when the order was delivered.
Anoyingly there were no instructions enclosed. Fortunately I had previousely erected a similar product and was able to put the units in this order together.
10 July 2026
Reply from Tufferman
Hi Rod,
Thank you for your feedback.
We're pleased to hear that your order was delivered promptly and left safely when you were not available.
We appreciate your comments regarding the missing assembly instructions and apologise for any inconvenience this caused.
Your feedback has been noted and will be shared with the relevant team to help improve our customer experience.
Megan, Customer Service
Not very good really.
Tried to order some storage boxes as they sent me an email offer of free delivery. It would not accept the vode. I went back and checked that email was current and order was over £99. Yes and yes.
Tried to call them at 14:52 on Friday and it said messages not accepted as inbox is full and cut me off.
I will give 2 stars as I have previously done business with them and they were ok.
17 July 2026
Unprompted review
Reply from Tufferman
Dear Paul,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulty you experienced when trying to place your order and use the free delivery offer. We understand how frustrating it is when a valid promotion doesn’t apply and you’re unable to get through to our team for support.
We appreciate your previous custom and are sorry that this experience did not meet the standard you expected. We’d like the opportunity to look into what happened and help resolve the issue. Please contact us with your order details or any further information, and we’ll be happy to assist.
Thank you,
Louise, Customer Service
Tuffermans boltless shelving
I took advantage of Tuffermans disount deal on 3 Storalex multi function boltless shelving. ( 3 bays packed in 2 boxes) What a mistake! The assembly information is very poor and the construction process awkward, requiring at least two people carry it out, and at times a third set of hands. Their USP of no nuts, no bolts, just tap together is misleading almost to the point of being duplicitous.
The most frustrating aspect emerged when attempting to insert connectors into uprights to construct the upper shelving, none of the connecting components married up. In all cases the alignment of connectors to uprights was wildly out by 1/4 of an inch.!
JUST TAP TOGETHER rendered impossible.
What I believed I was purchasing, was 3 x 5 bay shelves, Now the absolute best I can get, subject to no more engineering misalignments, are work benches. This cuts in half the storage I planned in the floor space available.
I feel conned and might have just gone into my garden and set fire to £ 100 + .
I would NOT recommend this product and provide this review as forewarning to others considering purchase.
17 July 2026
Unprompted review
Reply from Tufferman
Dear Joe,
We’re sorry to hear that your experience with our Storalex shelving did not meet your expectations. We appreciate you taking the time to provide such detailed feedback and apologise for the frustration caused during assembly.
Our boltless shelving system is designed to provide a straightforward assembly process, and we’re sorry to hear that you found the instructions unclear and experienced difficulties with the alignment of components. This is not the experience we want our customers to have, and we will share your comments with our product and quality teams for review.
We would like the opportunity to look into the issues you encountered and help find a suitable resolution. Please contact our customer service team with your order details so we can investigate further.
Thank you again for your feedback. We understand how disappointing it is when a product does not perform as expected, and we apologise for the inconvenience caused.
Louise, Customer Service
Really good product and good company to…
Really good product and good company to deal with and would recommend them
6 July 2026
Reply from Tufferman
Hi Graham,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that you are happy with the product and the service provided by our team.
Thank you for your recommendation and for choosing Tufferman
Megan, Customer Service
Problems with delivery company
Problems with delivery company , otherwise product was good value.
9 July 2026
Reply from Tufferman
Hi Nigel,
Thank you for your feedback. We're pleased to hear that you found the product to be good value.
We're sorry to hear that you experienced issues with the delivery company. We appreciate your comments and will continue to work with our couriers to help improve the overall customer experience.
Megan, Customer Service
High temperature but goods on time
Goods not unpacked yet- temperature too high - but delivery was done on time and efficiently.
Can one ask more?
9 July 2026
Reply from Tufferman
Hi Andrew,
Thank you for the 5-star review.
We hope that you will also be pleased with the products once you assemble them.
If you have any problems please email our sales team who can assist with any queries.
Megan, Customer Service
Fast delivery and cost effective racking
Fast delivery on racking to sort out a disorganised garage. Shopped around but my stepson recommended Tufferman and their prices seemed good. Went for the metal shelf type in case of damp and they are just the job. Fixed to the wall for added secureness. The Customer service was amazing as a couple of bits were distorted in transit so they were very helpful. Definitely recommend.
2 July 2026
Reply from Tufferman
Hi Simon,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that you were happy with the fast delivery and that you was happy with the product.
We're also glad our customer service team was able to quickly resolve the issue with the transit damage. Thank you for your recommendation and for choosing Tufferman.
Megan. Customer Service
Reply from Tufferman
Hi Raminder,
Thank you for the 5-star review.
We're pleased to hear that you're happy with the strength, quality, and value of our products.
Megan, Customer Service
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