The garments are of poor build quality, the stitching is akin to something you would receive at a budget retailer rather than a premium item. The site makes complaints hard to raise with a live chat f... See more
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Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... See more
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... See more
Company replied
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the d... See more
Company replied
Company details
- Clothing Store
- Baby Clothing Store
- Decoration and Interior Design Store
- Fashion Accessories Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Contact info
Fieldhouse Lane, SL7 1LS, Marlow, United Kingdom
- help@truly.co.uk
- www.truly.co.uk
4.4
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order came quickly
Order came quickly. Part of order was missing but Truly customer service were on it straight away so can’t take any stars away for that
27 August 2025
Ordered wrong size
Ordered wrong size. Returned next day (confirmed by Royal Mail). Been chasing customer services for either a refund or exchange for 4 weeks now. Wife is upset because it was an anniversary present. What a shame. Sadly I can’t recommend this store.
2 July 2025
Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
25 June 2025
Reply from Truly
Hi Elena, thank you so much for the positive review! We are so glad that you love your purchase.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
9 March 2025
A truly outstanding experience.
How have I only just discovered ‘Truly’. This is, without doubt one of the most satisfying businesses I have ever had the pleasure of purchasing from.
The buying process was straight forward, the quality of product is excellent and product packaging/delivery has been second to none.
A truly outstanding experience.
6 February 2025
Unprompted review
Reply from Truly
Hi there,
Thank you so much for your 5 star review, we are so pleased to hear you are happy with your purchase and the service provided.
We hope to see you shop with us again soon!
Best wishes,
the Truly Team.
Reply from Truly
Hi Linda,
Thank you for your five-star review! We are so glad to hear you are happy with the quality and design of our bedding.
We hope to see you shop with us again in the future!
Best Wishes,
Truly team😊
I love this company
I love this company. The quality of their goods is outstanding, and for great prices. Service is good too. What's not to like?
28 December 2024
Reply from Truly
Hi Catherine,
Thank you so much for your 5-star review and your positive feedback, we really appreciate it!
We hope to see you shop with us again soon.
Best Wishes,
Truly team
Reply from Truly
Hi Maria,
Thank you so much for your kind review. We hope that you are loving the snowsuit!
Thank you again & we hope to see you shopping with us again soon!
Best wishes,
Truly
Satisfied customer was very hapsstidfpy to find my item as I…
I was very happy to find my item as I had been looking for a large one and I was more than happy with the packaging as my item was easily broken,it arrived on time and I would recommend this company whole heartedly and would use them again.
25 November 2024
Reply from Truly
Hi Rita,
Thank you so much for leaving a five-star review! We really appreciate your positive feedback and are so glad you are happy with your Fairy Light Dome. We hope to see you shop with us again soon😊
Best Wishes,
Truly
Great Customer Service.
Really blown away by the customer service. They assisted me with an issue that I’ve had with pillows that I’ve had for some months there was little question and my issue was resolved very quickly. I would purchase from truly again.
12 November 2024
Unprompted review
Reply from Truly
Hi Chloe,
Thank you for your 5-star review, we really appreciate this! We are so pleased to hear you are happy with your experience and that the issue was resolved for you quickly by our customer service team.
Thank you again & we hope to see you shopping with us again soon!
Best wishes,
Truly
Item looks beautiful however glass dome…
Item looks beautiful however glass dome is unsafe and does not fit well on the base I got it as I thought it was like the one my son broke but it was as the dome did not screw on to the base and was un level I would have sent it back back all packaging was put in the bin I would not recommend this glass cloche bell dome .
3 November 2024
Reply from Truly
Dear Wendy,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience and will be sure to pass this on to the relevant team.
We would like to note that this item is designed as a delicate piece of décor with a removable glass top, allowing the lights to be re-arranged if desired. We understand this may differ from other similar items you’ve encountered.
Thank you again for your review. Please feel free to reach out if you have any further questions or need assistance.
Best wishes,
Truly
Prompt deliver and beautifully packaged
27 October 2024
Reply from Truly
Hi Myles,
Thank you for your 5-star review, we really appreciate it! We are so glad you are happy with our service and we hope to see you shop with us again soon😊
Best wishes,
Truly
Super nail growing experience
I have been drinking Natural Glow Hydration for 2 months, I got the free introductory packet and a few more afterwards. I noticed of late that my nails are growing much better. At the begining I thought because I was on holiday and not gardening, but I am back for the last month and they keep growing. GREAT
30 October 2024
Unprompted review
Badly creased
I have bought two silk items from you before this cami and shorts set. This was a birthday present. When it was opened on her birthday a couple of days after receipt of the item it was so badly creased I was embarassed to have bought it. It wasn't simply a line or two, it looked like it had been crumpled up long before before being packaged. Unfortunately the tag was taken off and I understand why items like this cannot be returned. I will think twice before buying items like this from Truly again.
5 October 2024
Reply from Truly
Hi Simon,
We are really sorry that your experience with Truly did not meet yours or our expectations, and wish to take this opportunity to apologise again for the inconvenience caused.
I believe our customer service team have now reached out to you via email to discuss this further and come to a resolution for you.
Apologies again & we look forward to hearing back from you via email😊
Best wishes,
Truly team
Lovely quality product
Lovely quality product. Needed it in a hurry so paid extra for next day delivery and absolutely no issues. Arrived as promised next day. Will happily shop with Truly again.
25 September 2024
Reply from Truly
Hi Pete,
Thank you for your 5-star review, we really appreciate it! We are so glad you are happy with our service and we hope to see you shop with us again soon😊
Best wishes,
Truly
Reply from Truly
Hi Barbara,
Thanks so much for leaving us this five star review, we really appreciate your feedback and are so glad you were pleased with your item. We look forward to you shopping with us again.
Best Wishes,
Truly
Truly Gorgeous silk slip
Gorgeous slip, stunning and extremely good quality. Service fantastic too x
28 June 2024
Reply from Truly
Hi Fiona,
Thank you so much for your 5-star review, we really appreciate this! We are so pleased to hear you are happy with the quality of your Silk Slip Dress.
We hope to see you shopping with us again soon😊
Best wishes,
Truly x
Reply from Truly
Hi Dawn,
Thank you for your 5-star review, we really appreciate your positive feedback! We are so pleased you are happy with your item & hope to see you shopping with us again soon!
Best wishes,
Truly x
Excellent Customer Service
There was a small mark on one of the cushions. The Customer Service were brilliant and made it all so simple to swap. They sent me a return label and also sent the replacement as soon as I had sent them proof of the return. All very straightforward. Things will always go wrong, it’s how you deal with them that matter. Plus they are lovely cushions!
27 June 2024
Unprompted review
Reply from Truly
Hi Viv,
Thank you for your 5-star review, we really appreciate this! We are so pleased to hear you are happy with your experience and that the issue was resolved for you quickly by our customer service team.
Thank you again & we hope to see you shopping with us again soon!
Best wishes,
Truly x
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