Trinity Finance Reviews 702

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the mortgage process simple and stress-free. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and always willing to explain things clearly. Reviewers frequently mention the quick response times and efficient communication, which contributes to a smooth and easy user experience. People appreciate the dedication of the team in finding the best deals and providing constant updates, ensuring a seamless journey from start to finish. However, some customers also noted concerns regarding the advice received, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Consumers consistently express satisfaction with the response times. Reviewers highlight that staff are quick... See more

User experience

Customers consistently report positive experiences, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dean Murray made the whole mortgage process simple and stress-free from start to finish. He took the time to understand my situation and found the best deal available, explaining every step clearly... See more

Rated 5 out of 5 stars

Worked with Louis Chalk who guided me through the process of acquiring a mortgage. His advice and patience were invaluable for me as a first time buyer. Very quick response to queries and explained... See more

Rated 5 out of 5 stars

Hello What made my experience, Well I explained I have ADHD and Autism, Dean Murray & Vince Spicer both worked with me really well, I felt combatable and trusting in how they were dealing with... See more

Rated 5 out of 5 stars

Working with Vince and Dean was an absolute pleasure from start to finish. They made the mortgage process smooth, transparent, and stress-free. Both were incredibly knowledgeable, always available to... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Whether you’re a first-time buyer, remortgaging, moving home, investing in property or simply taking control of your finances, a mortgage is a big decision. A dedicate team of mortgage experts are here to help you every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

702 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Trinity Finance are great

Trinity Finance have been extremely helpful with assisting us in transferring our mortgage. They have been incredibly patient when we took our time on deciding but also offered great advice and accommodating to our changes in the product we wanted.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Absolutely amazing company, Dzaneta went above and beyond with the help. answers any questions you have,Everything went very smooth. Very pleased. Will use them to remortgage later. Many thanks

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Emma sorted our expat mortgage and…

Emma sorted our expat mortgage and worked absolutely tirelessly to acquire it for us.

The whole process was very very very professional and Emma worked none stop to secure the mortgage, always in communication and extremely friendly and approachable. Can not recommend Emma and Chloe enough. Excellent service from start to finish. Thank you so much ❤️

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Total confidence in putting my mortgage…

Total confidence in putting my mortgage in Darren and Chloe’s hands . Darren sorted the mortgage in a professional manner and Chloe was always on top keeping me informed as to what was going on . This is the second time I have used Trinity finance and will no doubt use them again when my mortgage is up for renewal . Thank you for all your help.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Client Service at Trinity Finance

Since connecting with Trinity Finance, I have had the opportunity to work with Patrycja, who’s client service and attention to detail has always been excellent.

Thank you for your continued support.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage

What made this experience great was constant update in keeping me informed as to what stage the mortgage process was at, Dean Murray and Vince Spicer were consummate professionals from beginning to end and also tailored the best deal for me, I would highly recommend them @ Trinity Finance and would 100% refer them to any of my friends and family, great job..

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Louis was recommended to us by my sister as we'd had a previous purchase fall through and our requirements had become more complex. We were really pleased with the service we received - Louis was extremely responsive, explained everything clearly, and got us a new mortgage very quickly. We weren't sure about using a broker to begin with but we're really glad we did, because it completely removed all the stress from the process. We will definitely come back when it's time to move, and wouldn't hesitate to recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service. Highly recommended!

This is my third time using the services of Trinity Finance. The first time was when I purchased my home. A few years later, I used them again to secure a better mortgage deal. I have only just used them again to help with a full remortgage.

On all three occasions, I was supported by Patrycja. I have always found her to be highly efficient and motivated. She takes time to understand the situation and offer the most suitable solutions- including advice on how to navigate certain obstacles to achieve the desired outcome.

I am so pleased and appreciative of the service I have received. I don’t think I will ever go anywhere else. I wholly feel that I am in competent hands with Patrycja - thank you so much.

I highly recommend Patrycja Michalek, and Trinity Finance.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

This is the team you need!

I cannot recommend Dean and his team at Trinity Finance enough. What was initially a daunting time for my wife and I as we looked to navigate our very first remortgaging, we need not have worried one bit. From the first call we had from Dean, where there was absolutely no 'hard sell' and he took the time to understand our circumstances and advise us honestly. He was also able to put us in contact with an extremely reliable solicitor, again another facet of the whole remortgaging process which was swiftly taken care of. The communication from Dean and Vince at Trinity Finance is second to none and if you need to contact them, nothing is too much trouble. Making this contact with them has also allowed us to get all of our affairs in order including life insurance and Will making (Nicola being another amazing and member of the team). It goes without saying that we will be using these guys again when we need. They conduct their business in a smooth, personable and professional manner. Look no further!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Such a positive experience

Such a positive experience. I've never used a mortgage broker before and it's made the process of purchasing our new home so much easier and one less thing to worry about. Lauren at Trinity Finance has gone above and beyond expectations and provided such valuable feedback, advice and help. She's super responsive and knowledgeable and is certainly a trust advisor. Really enjoyed the experience and getting to know Kim and Lauren. Couldn't recommend this company more.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

We had a recommendation by someone to…

We had a recommendation by someone to speak to Collington for a mortgage. Hes been so helpful keeping us in the loop on whats been going on and getting us the right deal. We also had alot of help from Kimberly in the later stages where she keeps us up to date with the final parts.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been working with Jonathan Smith…

I’ve been working with Jonathan Smith at Trinity Finance for the past seven years, and he has supported me through my original mortgage, a renewal, and now an additional mortgage. The consistency and quality of his advice throughout this time have been outstanding.

Jonathan is highly knowledgeable, professional, and always approachable. He takes the time to explain options clearly, provides honest and transparent advice, and ensures everything runs smoothly from start to finish. His proactive communication and attention to detail have made each stage of the process straightforward and stress-free.

It’s rare to find an advisor you can trust over such a long period, but Jonathan has consistently delivered excellent service and sound guidance. I would highly recommend him and Trinity Finance to anyone looking for dependable, long-term mortgage support.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Condescending and incorrect advice

Our advisors tone was condescending, treating us like we had never taken out a mortgage before. He tried to push us to apply for a mortgage stating lenders would be putting up rates at the end of that week, though trusted online sources indicated they would come down (which they have).

As our advisor seemed more interested in getting his comission than finding us the best deal we will no longer be dealing with Trinity Financial.

22 February 2026
Unprompted review
Trinity Finance logo

Reply from Trinity Finance

Hi Taylor,

Thank you for taking the time to leave a review.

We’re very concerned to read this, however we believe there may be some confusion. We are Trinity Finance (www.trinityfinance.co.uk) and are a directly authorised mortgage brokerage based in Kent. We are not connected to Trinity Financial, which is a separate firm.

We have reviewed our records and cannot find any client interaction under your name. To investigate this properly, could you please confirm the full name of the adviser you spoke with and any reference number or contact details used?

If this review relates to another business, we would respectfully ask that it is redirected to the correct firm, as we take both our advice standards and reputation very seriously.

If by chance the review does relate to us, we would genuinely welcome the opportunity to look into this immediately and resolve any concerns.

Kind regards,
Omer Mehmet
Managing Director
Trinity Finance

Rated 5 out of 5 stars

Mortgage review

I have had excellent experience with Trinity finance .
My Mortgage broker , Jonathan Smith, was very professional, proactive and incredibly supportive throughout the process . I felt fully supported from start to finish . Special thank you to Kimberly King for her prompt responses for her excellent administrative work .
I would 100% recommend Trinity finance for its brilliant services .

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Service, Highly recommend!

Huge thanks to Ally and the team at Trinity Finance London for sorting out my mortgage with such professionalism and care. They made the whole process clear, stress-free and kept me informed at every step. I couldn’t be happier with the service, highly recommended!

17 February 2026
Unprompted review

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