My recent experience with Triflow was ordering the latest 6-monthly filter replacement together with the 2-yearly O-ring replacement. I've rated them 5 stars because, as usual, they delivered the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more
Company replied
I've had the Tri-flow system for many years and recently had an upgrade to my filter. Expert advice over phone on fitting made simple. I had 5 of the original filter which they agreed to accept back... See more
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service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alo... See more
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Company details
Written by the company
Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.
Contact info
Pensnett Estate , DY6 7FT, Kingwinsford , United Kingdom
- 0800 999 3959
- info@triflowconcepts.com
- www.triflowconcepts.com
4.6
Excellent
278 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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The help I received to make sure I…
The help I received to make sure I ordered the correct replacement filter
31 March 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Excellent Service
As usual excellent service from start to finish,pleasure dealing with this company
26 March 2025
Unprompted review
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Triflow is a very reliable company
Triflow is a very reliable company. Just one comment if you are purchasing an item in Ireland remember customs duty and vat charges are applied on top of the UK price.
Still worth it though.
14 March 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Good stock; prompt delivery
Plus points: Easy to use web site; prompt delivery. Negative: the price has nearly doubled for the two washers and seals since I last ordered in 2013.
17 March 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
I used to work with Triflow Concepts…
I used to work with Triflow Concepts (Greg Rowe sen. and jun.) many years ago in my function as PM at Franke. Please give both my regards.
I ordered spare filters for my Food Center and the handling from your side was excellent. Thanks.
17 February 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Order corrected
Someone at Triflow spotted that I had ordered the wrong product and contacted me to ensure I received the right one.
10 March 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Where’s the dispatch confirmation?
I’ve had numerous emails confirming the order, a receipt and a confirmation the order is complete, but nothing to say it’s been dispatched!
10 March 2025
Reply from Triflow Concepts Ltd
Hello,
Thank you for your feedback, your order was placed on Saturday 8th March, therefore we will have processed this order on Monday 10th.
Apologies for the lack of dispatch email, we use Royal Mail 48hr tracked service, you should then receive notification on the morning of delivery from Royal Mail. According to our records the order was delivered successfully this morning (12th March).
If you have any further queries then please contact the team on 0800 999 3959
Thank you
The Triflow Team
Quick service
6 March 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Fast and prompt service
5 March 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
You delivered my order super quickly…
You delivered my order super quickly without hassle.
3 March 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Great service!
I e mailed a message and got an e mail and phone call back. It was only for some spares, great level of communication and customer service. Many thanks.
4 March 2025
Unprompted review
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
The filtres are an effective but I…
The filtres are an effective but I think expensive way of filtering drinking water. The service and delivery was quick and efficient. Thank you
14 February 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
A pleasure doing business with...
A friendly and efficient team makes dealing with Triflow a pleasure.
7 February 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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