I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.
Pensnett Estate , DY6 7FT, Kingwinsford , United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately I ordered the wrong filter. When I last changed it the only one I was aware of was a screw fit. Now it seems there is also a push fit version, which looks almost identical, except no thread on the O seals nipple on the top.
Triflow were very helpful and have promised to send the correct item (TF 321, not TF 550) as soon as they get the incorrect one back.
Great customer service from Davina today.
Great product.
Thank you
Spare filters Arrived quickly. Good communication on postage timings too.
Ordered Sunday last week have still not received the filter,
Item arrived in perfect condition and was well packaged and protected,fitted new cartridge and now have faster flowing 💦

Reply from Triflow Concepts Ltd
have been buying from them for nearly three decades and still find their products superb in quality. very pleased.

Reply from Triflow Concepts Ltd
Replacement filter ordered, arrived very quickly.
Good service

Reply from Triflow Concepts Ltd
Good service but filters are expensive...to be honest however not too bad considering current economic climate.
Great product all said!

Reply from Triflow Concepts Ltd
product delivered ok, but lacked any identification labelling to indicate hot, cold, filter usage, so I had to make a query. No indication that the cold and filter valves were identical - they have different numbers stamped on them so I presumed they were different part numbers.

Reply from Triflow Concepts Ltd
Outstanding customer service.
They gave me advice pre purchase and swiftly followed up on a query with an email and then phone call.

Reply from Triflow Concepts Ltd
I was expecting a re-minder to reorder and did not get it

Reply from Triflow Concepts Ltd
I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the filtration provides such excellent quality water that plastic bottled water is totally unnecessary. They are expensive taps but definately worth every penny.

Reply from Triflow Concepts Ltd
service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alone filter used principally for tea/coffee max 5 mugs a day, how often do I need to change the filter?

Reply from Triflow Concepts Ltd
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.