I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alo... See more
Company replied
I've had the Tri-flow system for many years and recently had an upgrade to my filter. Expert advice over phone on fitting made simple. I had 5 of the original filter which they agreed to accept back... See more
Company replied
I didn’t expect to find someone as knowledgeable and helpful as Daniel when I rang to get some guidance, not only did prevent me from ordering the wrong part, he offered a discount as I was ordering... See more
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Company details
Written by the company
Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.
Contact info
Pensnett Estate , DY6 7FT, Kingwinsford , United Kingdom
- 0800 999 3959
- info@triflowconcepts.com
- www.triflowconcepts.com
4.6
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
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Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Fast Efficient Service and Product Excellent
Very fast delivery, water filter easy to install
2 March 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Great product
2 March 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Overall good experience
Very good communication when i received initially a broken product. They replace it immediately without any problem.
18 February 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Customs/Duty costs
Placing my order and response was timely and efficient. Thank you
As I reside in Ireland I had to pay customs duty plus a handling fee, total E19.20. it added to the cost of the filter. While I understand this is outside your control it would be appropriate to mention same on your website. i.e. that customs charges may/do apply in certain countries. Many thanks all working Kevin
p.s. do you have a supplier of your filters in the Republic of Ireland?
2 February 2026
Reply from Triflow Concepts Ltd
Hi Kevin,
Thank you for your feedback; it is much appreciated. We have reviewed and made improvements to the website based on your comments.
Regards
The Triflow Team :-)
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Very clear website and good service.
Very clear website and good service.
Royal Mail delivery very slow. But no urgent requirement on our part.
2 February 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Serice was good once website was…
Serice was good once website was navigated. Replacement part numbers changed which caused uncertainty.
5 February 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Excellent service.
Very efficient and quick service from ordering to the fitting of our new tap.
Linda
17 December 2025
Unprompted review
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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