A colleague had received a letterbox cookie and cocktail, I was so impressed I couldn’t wait to buy one for someone special! Treatbox helped me no end to choose a perfect personal cookie and fabu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prompt delivery,excellent quality of gifts and well packed.All friends have been delighted by their boxes.Looking forward to my birthday advent calendar to start next week.So glad I have found this fa... See more
Company replied
Communication was excellent. I made error when ordering late at night and it was sorted the next morning. I purchased an exam TreatBox and my daughter cried when she opened it. It was beautifully... See more
Company replied
Treatbox never cease to impress. I have a subscription and receive a little box of loveliness each month. Each box has clearly been lovingly curated and packaged with care. Contents are useful, del... See more
Company replied
Company details
Written by the company
A thoughtful gift for every moment…🤍 TreatBox an independent business founded in 2017 - Curate beautifully packaged and perfectly put together letterbox-friendly boxes. Build your custom gift box and send it directly to your loved one or let us surprise you at the start of each month with our monthly subscription boxes. The ultimate in thoughtful gifting.
Contact info
1 Maunsell Road, , TN38 9NL, St. Leonards-on-Sea, United Kingdom
- 01424552410
- zoecharlton@treatboxuk.com
- www.treatboxuk.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Absolutely fantastic
Absolutely fantastic, I especially liked being able to pick my own gifts to make my box, makes it more personal, my daughter was over the moon with her gift
23 March 2026
Unprompted review
Reply from TreatBox
Hi Pamela,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad to hear that you like the option of being able to Build Your Own TreatBox and we are so happy that your daughter loved her gift!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Extremely fast delivery and the…
Extremely fast delivery and the standard of the boxes is excellent! Bought one for Mother’s Day, and one for my maid of honour, one for a bridesmaid; they all love them
21 March 2026
Unprompted review
Reply from TreatBox
Hello,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so happy that all of the recipients of your TreatBoxes have loved them! That is so wonderful to hear.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
These are lovely items
These are lovely items, beautifully made and delivered quickly.
Thank you
7 March 2026
Unprompted review
Reply from TreatBox
Hi Jamie,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad to hear that you found your TreatBox to be beautifully made.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
A good selection to choose from and at…
A good selection to choose from and at a fair price, unlike similar companies. Delivered with care, promptly and with beautiful packaging. My mum loved the quality of her treats too.
21 March 2026
Unprompted review
Reply from TreatBox
Hi Kelly,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so glad to hear that you found our TreatBoxes to be a fair price and loved the packaging. We are so happy that we could help send your mum some treats.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Mother’s Day boxes
Got two Mother’s Day boxes sent. Gifts were well packaged, looked cute and the first one arrived the following day.
14 March 2026
Unprompted review
Reply from TreatBox
Hi Bethany,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad that you liked our packaging and found that your orders arrives quickly, we are so pleased!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Great items to really give the person…
Great items to really give the person you love a treat to match any occasion. I’ve since ordered 2 additional treat boxes. Fast delivery, beautiful packaging.
12 March 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Good quality products, variety and service
On time. Good product variety. Quality products. Very satisfied.
11 March 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Lovely idea for a product
Lovely idea for a product, I order two Mother’s Day boxes, they came really quickly and my mum and MIL both thought the were fab! Will definitely be buying again 💕
13 March 2026
Unprompted review
Reply from TreatBox
Hi Holly,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so happy to hear that both your Mum and MIL loved their TreatBoxes!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Mothers day boxes
I recently bought two boxes for Mothers Day and they were gratefully received!
Excellent choice of gifts and everything arrived on time and really well packaged.
The box itself was also really well presented.
I would definitely buy from here again.
15 March 2026
Unprompted review
Reply from TreatBox
Hello,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that your Mother's Day TreatBoxes were gratefully received and that you found them well packaged.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Love love love!!
I’ve ordered from them several times now, and they never disappoint. They always deliver with such care, and every item arrives beautiful packaged and of high quality. A genuinely reliable company that makes the whole experience feel effortless and thoughtful! Highly recommend 🥰
11 March 2026
Unprompted review
Reply from TreatBox
Hello,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you appreciate the care and effort that we put into our TreatBoxes!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Birthday surprises
I bought a couple of Treatboxes for friends for their birthdays. They all absolutely loved them and said what a lovely surprise it was.
17 March 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Beautiful
Beautiful - I love the personalised touch on the gift card, I was so surprised it was handwritten. Will definitely use again and recommended to family and friends
15 March 2026
Unprompted review
Reply from TreatBox
Hi Nadine,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so happy to hear that you loved the hand written gift tag, this really is something that we pride ourselves on as we think it makes each TreatBox that little bit more personal.
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
I love TreatBox
I love TreatBox, an amazing range of gifts in the ‘build your own’ section and always packaged beautifully and delivered quickly.
13 March 2026
Unprompted review
Reply from TreatBox
Hello,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so happy to hear that you loved our product range for our Build Your Own TreatBoxes.
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
]
First and last order
Despite ordering in plenty of time AND completing the 'do not open before...' this gift took 15 days to arrive - and completely missed the recipient's birthday. What was also extremely frustrating was that the items were detailed WITH PRICES on the outside, completely ruining the surprise. When I chased the delivery I was told 'oh it's customs...' but no-one followed up or offered to help, despite my paying a significant amount for delivery. I shall not be using this company again. Even if the items are lovely, there is no point using a company if they cannot successfully deliver a gift.
5 March 2026
Unprompted review
Reply from TreatBox
Hi Charlie,
Thank you for your review, we’re so sorry to hear how disappointing this experience was, especially with it being for a birthday. We completely understand how frustrating it must have been for the gift to arrive late and miss the occasion.
Your order was dispatched in line with our processing times, however it was unfortunately delayed while going through customs in Germany. While this part of the journey is outside of our control, we do appreciate that this doesn’t make the situation any less upsetting, particularly when you had selected a ‘do not open before’ date.
In terms of pricing being visible, we just wanted to clarify that we never include invoices or pricing inside our boxes. For international deliveries, customs forms are required by the postal service and must be attached to the outside of the parcel, which can sometimes include item values. Unfortunately, this is something we’re required to provide and aren’t able to remove.
We’re really sorry again that this didn’t arrive in time as planned, and that you felt unsupported when chasing this, that’s not the experience we want for our customers. We have been in touch via email and would still love the opportunity to make this right for you.
Thank you so much - TreatBox 💗
EID Luxury Box
Beautiful and thoughtfully created luxury EID box, being non Muslim I wasn't sure if this box would be a good gift, I need not have worried, my Niece loved the box and was full of compliments on the contents, she loved the taste of the 100% honey. The smell of the wax melts were amazing and she loved the burner and the book. I would highly recommend.
19 March 2026
Unprompted review
Reply from TreatBox
Hi Karen,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad that your Niece loved her Luxury Eid TreatBox! We are so happy that we were able to be a part of your Eid gifting.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Good but expensive
A great idea for a friend who needed to know they were in my thoughts. Expensive for what is actually contained in the box though.
4 March 2026
Unprompted review
Reply from TreatBox
Hi Claire,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so glad that you found TreatBox a great option for letting your friend know you are thinking of them. I'm so sorry that you felt that it was expensive for the items inside the box, we really try to curate gifts that are good value for money and are packed in beautiful sustainable packaging. We really appreciate you taking the time to give us this feedback and we will be sure to take it on board.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Still not got my gift after 2 weeks…
Still not got my gift after 2 weeks waiting
Post sales customer service is rubbish
18 March 2026
Unprompted review
Reply from TreatBox
Hi Petra,
I’m really sorry to hear how frustrating this experience has been, I completely understand how disappointing it is when something expected quickly doesn’t arrive on time.
We can see that your order was dispatched promptly using Royal Mail Tracked 24, however it has unfortunately been delayed within their network, which is outside of our control. That said, we absolutely take responsibility for helping resolve this for you.
Our team has been in touch with Royal Mail and is monitoring this closely, and we’ve also been communicating with you directly to keep you updated. If your parcel doesn’t arrive, we will of course ensure this is fully resolved for you as quickly as possible.
We truly appreciate your patience, and we’re very sorry again for the inconvenience caused, this isn’t the experience we want for our customers.
Kind regards,
Team TB
Fabulous service
Fabulous service ! Thank you for insuring my parcel went to the two separate addresses after placing my order …I wasn’t expecting such a quick response and turn around - thank you !
Products are fantastic too and such a fabulous idea to pick someone up .
I shall definitely purchase again .
26 February 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Treatbox is brilliant…
Treatbox is brilliant, they are now my go to for anything presents, this year I have ordered I think 8 boxes already, birthdays, baby shower, Mother’s Day, Father’s Day…they have such a good range that you can pretty much cater for everyone. The build your own boxes allows you to create personal and tailored boxes to each individual person and the extras add a little more luxury.
Fast delivery and excellent customer service. I worry that I will run out of choices for the same people and it would be amazing to find some more male inspired items, maybe a choice of a more masculine box for things to go in would be great too.
Love this company..
14 March 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Yet again TreatBox have surpassed my…
Yet again TreatBox have surpassed my expectations. I choose to select a fill my own box which allowed me to select from am extensive choice of items.
Everything arrived quickly and was safely wrapped.
Would definitely recommend if you are looking for a unusual unique gift
13 March 2026
Unprompted review
Reply from TreatBox
Hi Cleverley,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so glad to hear that you loved choosing your own items for your Build Your Own TreatBox. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
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