We hired a minibus for our corporate beach clean event in September and had a brilliant experience. Booking through Sarah Frost was really straightforward, even though we needed multiple stops and som... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 35% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Defo avoid.
Defo avoid.
We need to cancel our booked bus but no one is picking up
Seems they pester you for the deposit then ignore you. This is only a handling site and books transport within the area needed, you can do this yourself
Avoid this company at all costs
Avoid this company at all costs. We booked a coach for stag do being very clear on the date required. Less than 2 weeks before the planned trip they confirmed they had made a mistake and recorded the wrong date. After initially saying they would sort it out they now have stated they can’t find a coach on the booked date and are refusing to return the refund.
Avoid, avoid, avoid
Last minute booking to Newmarket Racecourse
We had a last minute from to the racecourse and they managed to squeeze us in and cover the job.
Driver was super polite and got us there on time.
Will use their services again for sure.
Awful company
Awful company, do not use. Run for the hills. They will send you a old, smelly (cigarette smoke) wet seats, falling apart minibus. Rude drivers. IMO, money grabbing!
Very poor service!
I hired an 8 seater minibus for 7 hours for my wedding day to ferry guests to and from a train station, church and reception. Instead, we were provided a single journey at the start and end of the day. This caused much stress and inconvenience. Transport Hub showed absolutely no sign of remorse or regret, they have not apologised or shown any care. No-one answers the phone and the price we paid was double any other taxi fare.
I would definitely NOT recommend them!
Moving multiple people all over the country
We worked with Alex and they were totally brilliant. We had excellent service complex requests moving people all over the country and county for our charity. The drivers have been so supportive we couldn't have asked for a better partner to care for our participants.
The drivers were great
The drivers were great. We had a last-minute misunderstanding which was resolved by the booking agent, Alex, despite her being on her annual leave. I hope to use their service again in the future.
The best service in London.
The best service in London.
I highly recommend Transport HubUk
Also thank you Sam Lee. She was kind and patient with me. I will use this company again for my next journeys in the UK
Emma Thompson was excellent in…
Emma Thompson was excellent in arranging transport logistics for our Youths with absolute peace of mind.
Kind regards
Chike
Thank you Sam
Thank you Sam! You saved our trip!
You were kind, helpful and patient for the last month.
Our journeys was complicated and Sam made smooth for us. Also the driver was helpful for our airport transfer.
Thank you 😊
Amazing experience
Amazing experience
Thank you for making sure everything is perfect!
Second time and very satisfied.
Second time and very satisfied.
Very professional and reactive.
Thank you
Used this service to get to a wedding…
Used this service to get to a wedding and from start to finish their service was excellent!
Arrived earlier to make sure we had everything and helped pack the minibus. Gave us his contact details so we could communicate throughout day to see what time we’d want picking up.
Was friendly polite and went out of his way to help.
Couldn’t recommend enough.
Bus was cancelled less than 24 hours…
Bus was cancelled less than 24 hours before departure. Was told that they found out a week prior but failed to mention it. Highly recommend not using this company as trying to get hold of someone was impossible. Still have not been called back a week later. Only compensation offered was money off my next booking, safe to say I will not be using that discount.
EXCELLENT SERVICE
Last minute booking for trip up to Twickenham for the Army V Navy due to the rail strikes. Alex Hart helped us with booking for a minibus for 17 of us. Excellent service very friendly and helpful. Nadine was our friendly driver turned up 15 minutes before and couldn't ask for a more friendly driver made the trip great for all 17 of us. Would recommend and would be using the service again in the near future
Super friendly team!
Emma was a great help and really easy to get in touch with. Nothing was too much of an ask, even when we changed our pickup address!
Bus driver was also extremely accommodating and friendly. Would definitely use this service again and recommend the company!
Will never book with them again.
Booked a mini cab many weeks in advance of trip and paid deposit. Transport hub cancelled our booking THREE days before the event, on a bank holiday! Barely gave any sincere apology or reasoning until asked. Apparently due to vehicle faults, however any reputable companies would’ve sourced alternative solutions themselves rather than cancelling at such short notice. Then had to wait a few days to receive large deposit back. Shambles, will definitely avoid ever using this company again for personal or business. Wish I took notice of the bad reviews as they are all of similar nature, which became evidently true.
Fantastic!!
Could not have asked for a better service - everything ran so smoothly. Driver was reliable and friendly. Would most definitely use again and recommend to friends and family.
Really easy to book and excellent…
Really easy to book and excellent service all-round
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








