BEWARE OF USING TRANSFAST. 1. THEY HAVE POOR CUSTOMER SERVICE 2. THEY HAVE ALWAYS DELAYS IN TRANSACTIONS 3. THEY WONT INFORM THEIR PARTNER FOR ANY TECHNICAL ISSUES OR ENHANCEMENT THAT MAY RES... See more
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They say i didnot pass their initial verification still they charged my account. while other services take half-hour to one day for refunds they said it will appear in my account again in 5- 7 days. I... See more
Company replied
I had 2 accounts set up for payment. One of the accounts got blocked and subsequently deleted from the system without talking to me eventhough both accounts had gone through verification process. I ca... See more
Company replied
Transfast is the most stupid money transfer agency, I hate way you treat your customers, at first you guys blocked my account now I had to go send money through the transfadt agent, while I was sendin... See more
Company replied
Company details
About TRANSFAST
Information provided by various external sources
TRANSFAST Remittance is an international money transfer company serving the needs of the immigrant community.
We have over 25 years of experience providing customers with a reliable and affordable way of sending money to their families and friends.
TRANSFAST is licensed and authorized in multiple jurisdictions around the world. Our proprietary money transfer network includes over 300,000 points of payment in over 90 countries across the Americas, Asia, Africa and Europe.
With TRANSFAST, customers have the power of choice, they can send money online or choose to visit our agent locations. TRANSFAST is committed to providing our customers with value, convenience and service.
TRANSFAST is headquartered in New York City with offices in Canada, United Kingdom, India, Philippines, Mexico and the United Arab Emirates.
Contact info
44 Wall Street, 10005, New York
- 1-888-973-6383
- customersupport@transfast.com
- www.transfast.com
1.0
Bad
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Don't bother trying to send money to Central America with them
Took a really long time just to get to the point where they started asking for more and more information from the recipient account holder. Don't waste your time with this company.
7 August 2019
Unprompted review
Reply from TRANSFAST
Hi Ray,
We are sorry if we did not meet your expectations.
Our system shows that the required documents were being asked by your recipient's bank.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Takes a little too long compared to the…
Takes a little too long compared to the competition. Fees are a little high for debit card transfer and i do not like the $50 minimum transfer requirement. But for larger amounts to transfer using the free bank acct funding it is acceptable
6 August 2019
Unprompted review
Reply from TRANSFAST
Dear Philip Smith,
Thank you for your review.
We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you.
Thanks,
Your Transfast Team
Everything went quick and…
Everything went quick and straightforward. Good service.
6 August 2019
Unprompted review
Reply from TRANSFAST
Dear Craig Wong,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Transfast Money Transfer is just…
Transfast Money Transfer is just awesome and quick
5 August 2019
Unprompted review
Reply from TRANSFAST
Dear Srivatsan Srinivasaraghavan,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Delivery was fast
This time Transfast delivered its promise for a short turn around time. The transaction was completed within a day. Hopefully, this awesome service will last. Kudos!
4 August 2019
Unprompted review
Reply from TRANSFAST
Dear Jael Gariando,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
I regret recommending you people.y…
I regret recommending you people. My friend sent me money that i urgently need. You cancelled the transaction just like that!! And now it seems you have debited the money from her account. And the most annoying part is that 3 to whatever business days you are talking about. What am I supposed to do till then?? How do I even know that she will at least get her money back in her account?! Is this a scam or what?!!
2 August 2019
Unprompted review
Reply from TRANSFAST
Hi Ursulla Frempong,
We are sorry if we did not meet your expectations.
If your friend would like to discuss this further, please have her contact us or send us an email at feedback@transfast.com. We look forward to hearing from your friend.
Thanks,
Your Transfast Team
Canceled my transaction without notification
I signed up with Transfast and initiated a transfer.
I received an email saying to allow until a certain date for the transfer to be made. I waited until after that date. When I saw nothing was happening, I tried to login on the site, but it told me I had too many login attempts (despite this being the first time I tried to log in since creating my account the week ago).
So I called them. On the phone, they told me my account had been deactivated because I "did not pass verification". I could not obtain any more information because this was an "internal process".
TLDR: Deactivated my account and canceled my transaction without notice. Would not offer any alternative: they literally told me to use another service.
Which I will do! Don't waste your time with Transfast.
31 July 2019
Unprompted review
Reply from TRANSFAST
Hi Asik,
We are sorry if we did not meet your expectations.
Please provide your transaction # so we can look into your issue.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Reply from TRANSFAST
Dear Hanh Truong,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
It's ok to you Transfast.com
It's ok to you Transfast.com! I have been using this money transfer company online ever since I started working in the US and the company has the so far highest transaction exchange rate from the rest even for some few cents!
29 July 2019
Unprompted review
Reply from TRANSFAST
Dear Jessy Ongchua,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
My experience with Transfast is always…
My experience with Transfast is always a pleasure. I have been using Transfast for my money transfer needs for the past 3 years. The site is easy to navigate and I can complete my transaction within a few minutes. The money is always delivered on time.
26 July 2019
Unprompted review
Reply from TRANSFAST
Dear Archana Ramar,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
I must recommend Transfast as they get…
I must recommend Transfast as they get you the best rate and do not charge any transaction fees . Trust me just plan your remit and you will be in great hands as you use it .I prefer VALUE+ and its awesome .
24 July 2019
Unprompted review
Reply from TRANSFAST
Dear Sanjib,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
very unprofessional peoples
very unprofessional peoples, they have debited my account and still completing the requirement, every other day they are asking for more documents and have no prescribed list of required documents.it's been 4 days of holding my money. they suppose to change their name from TRANSFAST TO TRUSTNOT.
23 July 2019
Unprompted review
Reply from TRANSFAST
Hi Fine Design Collection,
We are sorry if we did not meet your expectations.
Please be advise the usually delivery to your recipient country is 3-5 business days.
As a regulated financial services company, we are required by law to collect information such as bank statement and other documents which helps us identify who is sending money, and be in compliance with written laws and government. We will be unable to complete the transaction if these aren't provided.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Great service and always reliable!!
Transfast is totally reliable and trusted site with almost every time better rates than other.Great service and always reliable!!
22 July 2019
Unprompted review
Reply from TRANSFAST
Dear Prabha Arunachalam,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
I was satisfied with how quick and fast…
I was satisfied with how quick and fast the receiver got the funds to their account.
22 July 2019
Unprompted review
Reply from TRANSFAST
Dear Keaira Fitzpatrick,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Your service is fast
Your service is fast, reliable, honest, dependable, and staff is very responsive. Dianne, veron, Marlon are awsome. Thank you people for your wonderful service.
19 July 2019
Unprompted review
Reply from TRANSFAST
Dear S. K. Thomas,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Fraud and cheaters. Never ever opt this company.
Note: Never ever opt for this company if if you value your money!
Terrible service and terrible customer care. I am utterly disappointed and frustrated with their apathy. They have collected all my data and then disabled my account after I tried sending money for the first time. the amount was debited from my account on friday and one week has already passed. Still they haven't done the refund. I am going to complain to the Police for fraud. You cannot steal people's money pretending to be transfer agency. Complete waste of my time.
19 July 2019
Unprompted review
Reply from TRANSFAST
Hi Vishnu,
We are sorry if we did not meet your expectations.
Our system shows that your transaction was cancelled by the Account Security Group. It appears that they were unable to authenticate your transaction details and Transfast profile therefore they had to cancel your transaction and disable your Transfast account.
Please note the refund process takes 5-7 business days.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Did couple of transactions ( 2…
Did couple of transactions ( 2 different receipent bank). Both of them were cancelled and the reason given was receipt bank system upgrades for both banks which I think is BS. I confirmed with both the banks and they confirmed there is no outage/upgrade .
19 July 2019
Unprompted review
Reply from TRANSFAST
Hi Franklin B.,
We are sorry if we did not meet your expectations.
Please advise that we encountered a technical issue with your receiving bank. Rest assured that we are working on the issue.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Reply from TRANSFAST
Dear Viviana Bhandari,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
My son transferred money from Abu Dhabi…
My son transferred money from Abu Dhabi through transfast on 17.06.19 on my name. A month elapsed but I haven't got my remittance as the bank says to contact Transfast to revalidate. I emailed a complaint but still no response. What is this and what should I do. Would you please trouble to answer me.
17 July 2019
Unprompted review
Reply from TRANSFAST
Hi Hassan,
We are sorry if we did not meet your expectations.
Please advise your sender to contact. He can also contact our offline team at 1-800-937-3648 for further assistance.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Good service no issues
Used it few times good rates at slow transfer, will recommend.
17 July 2019
Unprompted review
Reply from TRANSFAST
Dear adarkenigma,
Thank you for your review.
We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you.
Thanks,
Your Transfast Team
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