BEWARE OF USING TRANSFAST. 1. THEY HAVE POOR CUSTOMER SERVICE 2. THEY HAVE ALWAYS DELAYS IN TRANSACTIONS 3. THEY WONT INFORM THEIR PARTNER FOR ANY TECHNICAL ISSUES OR ENHANCEMENT THAT MAY RES... See more
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They say i didnot pass their initial verification still they charged my account. while other services take half-hour to one day for refunds they said it will appear in my account again in 5- 7 days. I... See more
Company replied
I had 2 accounts set up for payment. One of the accounts got blocked and subsequently deleted from the system without talking to me eventhough both accounts had gone through verification process. I ca... See more
Company replied
Transfast is the most stupid money transfer agency, I hate way you treat your customers, at first you guys blocked my account now I had to go send money through the transfadt agent, while I was sendin... See more
Company replied
Company details
About TRANSFAST
Information provided by various external sources
TRANSFAST Remittance is an international money transfer company serving the needs of the immigrant community.
We have over 25 years of experience providing customers with a reliable and affordable way of sending money to their families and friends.
TRANSFAST is licensed and authorized in multiple jurisdictions around the world. Our proprietary money transfer network includes over 300,000 points of payment in over 90 countries across the Americas, Asia, Africa and Europe.
With TRANSFAST, customers have the power of choice, they can send money online or choose to visit our agent locations. TRANSFAST is committed to providing our customers with value, convenience and service.
TRANSFAST is headquartered in New York City with offices in Canada, United Kingdom, India, Philippines, Mexico and the United Arab Emirates.
Contact info
44 Wall Street, 10005, New York
- 1-888-973-6383
- customersupport@transfast.com
- www.transfast.com
1.0
Bad
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Pretty cumbersome and outdated…
Pretty cumbersome and outdated verification process and slow refund times. While others have moved on to online verification, these guys are still stuck in the 90s wanting a scanned copy of everything. Also They probably make money out of the time they keep my money stuck during the refund process as they say it takes 7-10 business days for a refund when it should take max 2 days.
23 September 2019
Unprompted review
Reply from TRANSFAST
Hi Harsh,
We are sorry if we did not meet your expectations.
As a regulated financial services company, we are required by law to collect information such as bank statement and other documents which helps us identify who is sending money regardless of the transaction amount, and be in compliance with written laws of government. We will be unable to complete the transaction if these aren't provided.
Please be informed, our refund process takes 5-7 business days.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Transfast has very poor service
Transfast has very poor service, very slow and the person asking a question for verification she very rod and you cannot guarantee that your family will receive the money even you pay extra for fast transfer. Will never recommend transfast and will never do any transaction again
20 September 2019
Unprompted review
Reply from TRANSFAST
Hi.
We are sorry if we did not meet your expectations.
Please provide your transaction # so we can look into your issue.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Worst service, no guarantees
Worst service, money never gets on time. I have tried xoom, transferwise, remitly and other known services and my experience with Transfast is the worse
16 September 2019
Unprompted review
Reply from TRANSFAST
Hi Amit,
We are sorry if we did not meet your expectations.
Please provide your transaction # so we can look into your issue.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Awesome
Awesome , fast , reliable and trustworthy . will go for it all the times
12 September 2019
Unprompted review
Reply from TRANSFAST
Dear vikas rajabhoj,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are thankful for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
The entire experience was very smooth
The entire experience was very smooth. I will recommend everyone who wants to send money to Pakistan to use TRANSFAST.
Sometimes rates are a bit low which I think TRANSFAST should improve.
6 September 2019
Unprompted review
Reply from TRANSFAST
Dear Fahad,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are thankful for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Transfast got the best exchange rates…
Transfast got the best exchange rates and the process is very simple. I always use Transfast for all my transactions.
3 September 2019
Unprompted review
Reply from TRANSFAST
Dear John Cherian,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are thankful for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Very friendly efficient warming…
Very friendly efficient warming customer service that I have received I thoroughly appreciate all the time and effort that you have put in to my transaction thank you very much
2 September 2019
Unprompted review
Reply from TRANSFAST
Dear Lisa Peterson,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Reply from TRANSFAST
Dear Ande' Llorentel,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
It's been 5 days and the money is still…
It's been 5 days and the money is still not deposited in the account. I provided all the documentation they asked for and their processing is very slow, we are in 2019 and document verification takes 3 business days and another 4 business days to send the money ( which is not met) . You just lost a long time customer, see where and what your competition is doing, they are offering better rates and almost instant transfer and quick document verification. And dont even get me started on the terrible customer service, they are not courteous, very rude and dont show any empathy.
30 August 2019
Unprompted review
Reply from TRANSFAST
Hi Sandeep,
We are sorry if we did not meet your expectations.
As per checking, you chose Value+ for your transaction and this was released within the given timeframe of the product which is 3 to 5 business days.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
I created an account for Transfast…
I created an account for Transfast service on 8/14/19. I processed a transaction on 8/23/19 and received a transaction receipt. 8/23/19 I received notification that my transaction had been cancelled. I contacted Transfast regarding the nature of the cancelled transaction and was told that the account did not authenticate so it along with the transaction was cancelled. The transaction with my bank showed pending. 8/25/19 I reached out to Transfast again to ask about the return of funds. I was told that the funds would be returned within one to two day from the cancellation, which this time had clearly exceeded.
I am filing this review as I have seen many others have done around the business practices of Transfast. The company should seek to validate persons looking to use this service. I set up an account on 8/14/19. Between 8/14/19 and 8/23/19 (almost 10 days) due diligence could have been done to ensure that my account was approved.
Sounds like another company doing shady business at the expense of consumers.
I want my money refunded.
Today is 9/3/19 and my order was canceled on 8/23/19. I still do not have my refund. Please forward me a copy of the credit receipt.
30 August 2019
Unprompted review
Reply from TRANSFAST
Hi Alexis,
We are sorry if we did not meet your expectations.
As per checking, your refund was processed for the cancelled transaction. Please note that the refund takes 5 to 7 business days to reflect on your account,
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Great Service
26 August 2019
Unprompted review
Reply from TRANSFAST
Dear Sharad Agrawal,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Reply from TRANSFAST
Dear Henry Azurdia,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Good service, great security team!
Good service, great security team. My overall experience with TransFast is good. I would totally recommend it as this is one of the few services in Remittance market with no service charge. However, about 1 week of processing time is too much considering the competitors are providing same day deposit at same conversion rates. So hopefully Transfast would make some improvements in that department in future.
21 August 2019
Unprompted review
Reply from TRANSFAST
Dear Manan Patel,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
THEY STOLE MY MONEY!!!
THEY STOLE MY MONEY!!!
Its been one month now that they said that they would return my funds, due to not being able to send my transfer to the destination point. It is really apparent, after speaking to many different agency staff members, that I wont be receiving my funds, they said will be returned to me within 7-10 business days. This company is an awful, corrupt and useless excuse for a business. Your dealing with our money, and you can't even manage to handle it properly, or give it back. If you want to send your money into thin air...give it to these guys. It costed me $530. Thanks Transfast.
21 August 2019
Unprompted review
Reply from TRANSFAST
Hi Bekim,
We are sorry if we did not meet your expectations.
Please provide your transaction # so we can look into your issue.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Satisfaction Guaranteed !!!
I am always satisfied with the promptness of delivery of TRANSFAST. It is very reliable and trustworthy when you want to send hard-earned money overseas to your family. I will give them a five-star rating.
20 August 2019
Unprompted review
Reply from TRANSFAST
Dear Fahad Hossain,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Transaction was canceled by transfast
Transaction was canceled by transfast , without explanation. Mobile browsing is too worst
17 August 2019
Unprompted review
Reply from TRANSFAST
Hi Krishna,
We are sorry if we did not meet your expectations.
Upon checking your recent money transfer was automatically cancelled by the system because it did not pass our initial verification. Regretfully, no further information may be provided for security purpose. You can try making a new transaction after a few days.
You can also download our app at Appstore or Playstore for better mobile experience.
If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.
Thanks,
Your Transfast Team
Low rate and faster service I would say
16 August 2019
Unprompted review
Reply from TRANSFAST
Dear Shahdat Hosain,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
Transfast’s the best
Absolutely love Transfast always on time as far as remittances are concerned I wouldn’t change this establishment for my transfers with any other
14 August 2019
Unprompted review
Reply from TRANSFAST
Dear jaideep dhar,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
If I could get these guys higher than a…
If I could get these guys higher than a five star rating I would. Transfer asked is the best they are there to talk to you they are real people and they answer the phone. So if you are in need of sending money to a love one in Africa or wherever internationally trans fastest way to go they don’t drag what you send the money the money is placed in your love ones hands very quickly so kudos to everyone at trans best love you guys so much thanks thanks thanks 1 million
12 August 2019
Unprompted review
Reply from TRANSFAST
Dear Frankie Ibeh Ekwueme,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we hope for you to continue using our services.
Thanks,
Your Transfast Team
You just need to increase your exchange…
You just need to increase your exchange rate and also instead of using 8 days why not 3 or 4 5 days 8 days is too much and the instant deposit 340 is very low that all i feel
7 August 2019
Unprompted review
Reply from TRANSFAST
Dear Frankie Olijoe Iheme,
Thank you for your review.
We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you.
Thanks,
Your Transfast Team
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