What a fantastic quick response to the fact my grandson wanted a different colour than the one I had ordered because he already has the black and grey one You answered the query about my mistake in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
TRAILBERG ARE A BRILLIANT Company to buy from . There styles and designs are beautiful, my Son who bought nearly £500 worth of clothes is extremely happy . The Customer Service is at the top the be... See more
Company replied
Every item of Trailberg clothing we have received has been such high quality. Not only does it look good, it feels good, every tracksuit we have bought is so comfortable. Customer service is amazing a... See more
Company replied
Purchased items for my teenager. Trailberg is one of his favourite brands, the clothing is excellent quality and he feels & looks totally on trend. (He should be a brand model). Website is easy t... See more
Company replied
Company details
Written by the company
Our clothing is designed with the needs of mountain runners in mind, providing you with the freedom of movement, breathability, and durability you need to tackle even the toughest trails. Whether you're running through the high alpine meadows or climbing steep ascents, our gear is built to keep up with you every step of the way.
Contact info
United Kingdom
- support@trailberg.com
- www.trailberg.com
4.4
Excellent
3K reviews
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Trailberg
We're happy to hear that you like the material and fit! Thank you for your positive feedback; we appreciate it a lot.
Clothing
Clothing, fit and quality seem and feel great. Lettering peeled of shorts (back and front) after a couple of washes. As I didn’t buy direct from Trailberg they advised nothing could be done. As it was just over 28 days bought from shop, nothing could be done either. Not ideal for the price paid,
11 February 2026
Unprompted review
Reply from Trailberg
Hi Michael,
Thanks for getting in touch, and I’m sorry to hear that your item has become faulty.
As the item was purchased through Footasylum rather than directly from Trailberg, the return will need to be processed through Footasylum’s returns team, even though it has been over 28 days. Because they handled the original purchase and payment, they are the only ones who can issue a refund, replacement, or store credit.
If you contact Footasylum’s customer service team or visit one of their stores, they’ll be able to assist you with the next steps for faulty items outside the standard 28‑day window.
If you need anything else from us in the meantime, feel free to let me know.
Kind regards.
Quick delivery and quality items thank…
Quick delivery and quality items thank you good experience.
4 February 2026
Reply from Trailberg
We're happy to hear that you had a good experience with our quick delivery and quality items. Thank you for your positive feedback; we appreciate it!
Quality not as expected
Heard so many amazing things about this companies products that I thought I would try them, wish I hadn't. Bought a jacket initially before Christmas only for it to burst open on the 27th December does the back seam. Return and replacement (paying more to get a more expensive jacket) that replacement arrived and this time the padding was very weird and inconsistent. with it looking like I was wearing rings of padding! Sent back and replaced for a second time. Next I received a further replacement (jacket 3) and again the padding was not great this time round the wrists there was nearly nothing at parts. I was promised a gift as way of inconvenience, this never transpired but hey ho.
I am now sitting waiting for a 4th jacket, fingers crossed for me this time round.
Through this whole experience the returns portal (if you pay extra for an upgraded item) is impossible to use. I had to add a written note in with the return with my request otherwise I could only get a return for the value of the additional monies paid.
Whole time customer support were immediate with responses but did not make the process easy, almost felt at times I was on trial and fighting my corner.
Anyway as of yesterday I have confirmation that I have another jacket on the way.
One posiitve amongst the nightmare is customer support (once you get past the AI automated responses) is very very quick at responding and communicating. This is the only reason I give 1 star.
10 January 2026
Reply from Trailberg
Hi Euan,
Thank you for sharing your review. We are truly sorry that your experience was not what you had hoped for, and we appreciate you letting us know. The depot has confirmed that there was indeed an issue with the jackets you returned. For your first return through our portal, you did not pay for postage. For the second return, we sent an email for the reimbursement of the return postage. Please know that every product we send out is brand new and goes through careful quality checks. We understand, however, that sometimes issues can slip through, especially those that are not immediately visible or that require checking padding by hand. We also appreciate your feedback about the return portal and will work with our team to make it as easy to use as possible. Despite these challenges, we truly hope you will consider Trailberg again. We would love the chance to give you a better experience and show you the care and service we are proud of. Again, we are sorry for the inconvenience.
Excellent value for money .
31 January 2026
Reply from Trailberg
Hi Colin,
We're delighted that your are satisfied with your purchase. Thank you for the great review, our team appreciate it a lot. Cheers!
Excellent
I ordered a tracksuit for my son’s birthday. It arrived the following day with precise updates on the delivery time which was really helpful. The tracksuit is really smart and excellent value for money.
28 January 2026
Reply from Trailberg
Hi Lynda,
Thank you so much for sharing this! We’re overjoyed to hear the tracksuit arrived on time and that you loved it. It means so much to us to be part of your son’s special birthday; wishing him a day full of joy and smiles! Cheers!
Definitely recommend trailberg good…
Definitely recommend trailberg good quality, perfect sizing and always spot on with delivery 👌
30 January 2026
Reply from Trailberg
Hi Kay,
Thank you for taking the time to leave a review. We’re so happy to hear you had a great experience with our quality and sizing, and that the delivery met your expectations. Thank you so much for your positive feedback! Cheers!
Reply from Trailberg
We're glad you're satisfied with the excellent quality. We appreciate your continued support and feedback!
Amazing quality products
Amazing quality products. Fits my son perfect. Great value for money.
31 January 2026
Reply from Trailberg
We're happy to hear that the product's quality is amazing and fits your son perfectly! We appreciate your feedback and are glad it was great value.
Great quality!
Amazing clothes that last and I am a repeat customer on behalf of my eldest son. Great quality, service and delivery. And a bonus is that it is a UK business, which I am pleased to support.
31 January 2026
Reply from Trailberg
We're happy to hear that you and your son love our clothes! It's great to know you appreciate the quality, service, and fast delivery. We appreciate your support for our UK business.
Reply from Trailberg
We're happy to hear that everything went as expected. Thank you for your positive feedback; we appreciate it.
Reply from Trailberg
Thank you for the positive feedback it is greatly appreciated!
Reply from Trailberg
We're happy to hear that you enjoyed the product and its high quality. We appreciate your positive feedback and thank you.
Postage rip off
I ordered 2 pairs of shorts and paid £4:99 postage they arrived but were 2 small so I had to pay another £4 to send them back trailberg said that’s our policy so I paid £9 for shorts that don’t fit what a rip off 🤷♂️
30 January 2026
Reply from Trailberg
Hi John,
Thank you for taking the time to leave a review and for reaching out to us. When you first contacted us, the concern raised was not related to the fit of the product, but rather that you received two pairs of shorts instead of a twinset. Our records show that the items shipped match the order placed, which is why those items were sent. We also shared a screenshot of the order record, and this information is reflected in your order confirmation as well. As stated on our website, we do offer exchanges at no extra cost; however, the return shipping cost is shouldered by the customer. Please note that the original shipping fee is non-refundable, as this amount is paid directly to the courier for the delivery service, which was successfully completed. We truly appreciate your understanding.
Reply from Trailberg
Thank you for the positive feedback, it is greatly appreciated!
Reply from Trailberg
We're glad you enjoyed your experience. It's great to hear that you appreciated our staff, wide selection, and store conditions. Thank you for your feedback.
They delivered my parcel within a day…
They delivered my parcel within a day of ordering an the quality of the parka is amazing for the price
28 January 2026
Reply from Trailberg
We're happy to hear that you received your parka so quickly! We're glad you're impressed with the quality, especially considering the price. Thanks for your feedback.
Very good value for money in very happy…
Very good value for money in very happy with my purchase thanks
27 January 2026
Reply from Trailberg
We're happy to hear that you are very satisfied with your purchase and that it offers excellent value. Thank you for sharing your positive experience with us!
Really good customer service
Really good customer service. Very quickly dealt with an issue that I had. I would definitely buy from here again.
22 January 2026
Reply from Trailberg
Hi Gemma,
Thank you so much for your review. We’re really sorry for the slight delivery delay caused by the courier, and we truly appreciate your patience and understanding while our team worked to sort it out.
Reply from Trailberg
Hi Craig,
We’re so happy to hear that you’re pleased with the quality and fit of our products. Thank you for sharing that you enjoyed the overall experience. Your continued support of our brand truly means a lot to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.