Easy to find what I wanted online. The range hood and cook top seem OK quality, although not installed yet. I had confidence as I have been pleased with a previous cooktop oder. The tap wasn't very... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trade Depot had the freezer I needed at a great price. The guarantee/warranty is no different than the "high end" brands at a fraction of the price.
Delivery was ok, but didnt receive good communication. Product turned up without me knowing it was coming. Pricing is good.
Great product range & great prices. Staff know product details well. Great friendly service. Quick processing. Auckland depot is down driveway, parking not great especially if have a trailer.
Company details
- #1 of 2 best companies in Home Improvement Store
- #1 of 1 best companies in Air Conditioning Store
- #1 of 1 best companies in Bathroom Supply Store
- #1 of 1 best companies in Hardware Store
- #1 of 1 best companies in Kitchen Supply Store
- #1 of 1 best companies in Refrigerator Store
Written by the company
Trade Depot was founded with the single mission to provide Kiwis with beautiful and functional home improvement products at affordable prices. Our key product focus is in Bathrooms, Kitchens, Appliances, Laundry, Heat Pumps, Lighting, Tools, Hardware, Plumbing and Electrical.
Contact info
306 Neilson Street, Onehunga, 1061, Auckland, New Zealand
- 09 636 1111
- info@tradedepot.com
- www.tradedepot.co.nz
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trade Depot has wonderful service
Trade Depot has great pricing, an easy to navigate website and a very quick delivery service. I am more than happy with my new washing machine and dryer. Thank you for the wonderful service
3 May 2026
Unprompted review
TERRIBLE - DO NOT BUY FROM THEM
TERRIBLE ! WORST CUSTOMER SERVICE EVER. Four months of trying to get the integrated door hinges, that they did not include originally. Having been told that they had been dispatched on May 22nd, to the Christchurch store, and through the online chat today that we can collect them in store, we have driven an hour to collect them, to be told they are not there and there are none in the country.
8 June 2026
Unprompted review
Reply from Trade Depot
Hi Jane, we’re so sorry to hear about your experience and completely understand your frustration after months of trying to obtain the missing door hinges. The hinges were ordered from our supplier (which takes a couple weeks) are being dispatched from Auckland - hence why you could not collect it. This should have been communicated clearly to you. Our management team will be reviewing this matter. We sincerely apologise for the inconvenience caused!
Fair price
Fair price
Friendly , Efficient , Helpful Staff who take care of you and your product for you!
7 June 2026
Unprompted review
vogue920mm side by side Fridge freezer Black 520 L
Easy online service, quick delivery and a great Fridge Freezer, very quite, plenty of room, no more pulling everything out of the chest freezer to find something. Very happy customer
4 June 2026
Placed an order on the 17th May
Placed an order on the 17th May. Have been checking the status of delivery...nothing scheduled. Reach out to CS, they say they'll get it on the go. Nothing happens. Reach out again and promised delivery tbe next day, saturday 6th june. We receive the text to say, on its way will call 10 mins prior. So saturday we cancel all plans, sit around at home... check the status again and its back to not scheduled for delivery. Reach out to CS again...she promises again, it will be on the next service run. What a joke and a waste of a weekend day.
**Update**
After talking to the chat for the last couple of weeks, with promises of delivery. I called and was told there is no stock. So they were happy to take the money when there was stock, and then never let us know. Very disappointing.
Exactly one month since ordering.
6 June 2026
Unprompted review
Reply from Trade Depot
Hi Stephanie, we’re very sorry to hear about your experience and understand how frustrating it would have been to rearrange your weekend based on a confirmed delivery that did not go ahead. We acknowledge the communication and delivery updates provided did not meet expectations. This is not the level of service we aim to provide, and our management team want to review this matter. We have requested for more information.
I bought an ice machine that was faulty…
I bought an ice machine that was faulty from trade depot, dealt with Lucy to try and get the issue resolved it’s been 5 months now still no resolution and she just doesn’t email back anymore. Would not recommend dealing with this company.
1 February 2026
Unprompted review
Reply from Trade Depot
Hi Holly, we’re very sorry to hear about your experience and understand how frustrating it must be to still be awaiting a resolution after such a long period. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Our team will be reviewing this matter urgently and contacting you directly to help resolve the situation!
My order was placed 17th May and still…
My order was placed 17th May and still not delivered.
I will update once item finally arrives.
Cs told me dispatch were given details and will call me.
No call, then cs email me the next day saying will be delivered today, they will text me when on the way ,we’ll no text and you guessed right, still hasn’t shown up.
Been 3 weeks waiting now
4 June 2026
Unprompted review
Reply from Trade Depot
Hi Jason, we're very sorry to hear about the delays and lack of follow-through regarding your order. We completely understand your frustration after being promised updates and delivery timeframes that were not met. This is not the level of service we aim to provide. Our management team want to review this matter to prevent future occurrences. We have requested for more information.
Excellent service highly recommended…
Excellent service highly recommended thanks again
31 December 2025
Incomplete solar system, no communication.
Purchased a solar system and 6 months later it is still not complete and they are avoiding communication.
Do not recommend.
4 June 2026
Unprompted review
Reply from Trade Depot
Hi J R, we’re so sorry to hear about your experience and understand how frustrating it must be to still have an incomplete solar system after such a long period. We acknowledge the lack of communication and follow-up you have received does not meet our standards. Our management team want to review this matter so they can make contact to help resolve the situation. We've requested for more information.
Sleeping on the floor without furniture
I bought a significant amount of furniture from Trade Depot on 19 May 2026, and specifically called the head office to ask if they could deliver to my new address, as I was moving across the country and needed furniture there by the correct date for us to move in. I have been sleeping on the floor and with an empty house since that date and I am still waiting for delivery of the bulk of my order. After several phone calls, I was told they escalated my delivery, and I am still waiting. Tonight will be the 5th night that my kids and I are sleeping on the floor due to no furniture delivery as promised. This is just totally unacceptable service.
3 June 2026
Unprompted review
Reply from Trade Depot
Hi Jay, we’re very sorry to hear about the delays and the impact this has had on you and your family. We completely understand how frustrating it would be to move into a new home and still be waiting on essential furniture after repeated assurances. This is not the level of service we aim to provide, and our management team want to review this matter and contact you directly to assist further. We've requested for more information.
Trade depot great 👍
Trade depot have always had a good selection at good prices. Staff were cheerful despite the long weekend rush. Such a big place & I enjoy shopping there ☺️. Lil
31 May 2026
Unprompted review
Easy purchase and pick up
Easy purchase and pick up. Great range of Products to choose from. Very happy.
25 May 2026
Good delivery service
Good delivery service.
Responsive to my request for returns.
29 May 2026
Unprompted review
Excellent service
Excellent service, staff very knowledgeable on products and friendly to deal with.
3 May 2026
Unprompted review
I wish I had read the Trustpilot reviews…
Weeks with no delivery update. Tickets unanswered. A completely pointless "delivery estimate" that just constantly moves back in time.
I guess I found out why the prices are so good - they obviously have no budget whatsoever for customer service or a decent delivery network.
Buyer beware!
1 June 2026
Unprompted review
Reply from Trade Depot
Hi Simon, we’re very sorry to hear about your experience and understand your frustration with the delays and lack of updates regarding your order. We acknowledge the communication and delivery experience you received did not meet expectations. Our management team want to review this matter and contact you directly. We've requested for more information.
Trade Depot had exactly what I needed
Trade Depot had exactly what I needed. Great Value. Good Communication. Speedy delivery to our Rural Area. Friendly Delivery person.
30 May 2026
Unprompted review
Good stock and variety and reasonable…
Good stock and variety and reasonable priced
23 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.