EV cars come in different battery sizes. There was no provision for entering this when making an online application. I was fortunate to get a salesperson who knew how to change the upper limit of our... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good to deal with. Good communication through the one claim we have made so far on our car policy. Competitive rates. Would be 5 stars but recently stopped offering a multi policy discount so no benef... See more
Company replied
It was fast and simple to get a free quote online. Got 2 months free (equivalent) which is what made my decision, as it was similar price to another company without the 2months free incentive. So f... See more
Company replied
It was so easy to set up and organise with no fuss or stress involved. Having contents and car for the same price I was paying for just the car with another insurer was just icing on the cake. I foun... See more
Company replied
Company details
- #3 of 3 best companies in Insurance Company
Written by the company
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Contact info
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Tower
Kia Ora Courtney,
Thanks for sharing! We're thrilled to know you found the process so easy and that you have chosen to trust Tower as your provider this year.
Warm regards,
Tower Team
Reply from Tower
Hi Harry,
Thanks for sharing your feedback with us - we appreciate your kind words.
Thanks,
Tower Team
So far so good.
24 July 2026
Reply from Tower
Kia Ora Mark,
Thanks for your feedback, we appreciate you taking the time to share this with us.
Thanks,
Tower Team
Awesome most specially the people…
Awesome most specially the people assisting us. Straight away with no hassle we get what we wanted. Thanks and Cheers!
24 July 2026
Reply from Tower
Kia Ora Pecson,
Thanks for your fantastic review! We're thrilled to hear our team were awesome to deal with and we look forward to providing you with cover for your assets!
We'll pass on the feedback to the team!
Warm regards,
Tower Team
Straight forward and easy to fo :)
24 July 2026
Reply from Tower
Hi Stu,
Thank you for taking the time to share your experience with us - we really appreciate it!
Warm regards,
Tower Team
Reply from Tower
Hi Mark,
Thank you for sharing your positive experience! We're thrilled to be able to provide you cover for your vehicle.
Warm regards,
Tower Team
Understand each other
Understand each other
Given best benefits for my needs
Prompt action
Friendly customer service
23 July 2026
Reply from Tower
Hi TeRina,
Thank you for your kind review - we appreciate it and are pleased to be able to assist you when you need it.
Thanks,
Tower Team
Hassle Free
Being everything online makes everything work so smoothly. It was hassle free.
20 July 2026
Reply from Tower
Hi Mohini,
Thanks for sharing your experience with us - we appreciate your feedback!
Warm regards,
Tower Team
My first experience with Tower…
My first experience with Tower was great. The website was easy to use, simple to navigate, and the prices and deals were clearly laid out. It was straightforward to compare with my previous insurance, and registering was quick and hassle‑free.
23 July 2026
Reply from Tower
Hi Pati,
Thank you for such a positive review! We're thrilled to have you onboard with us and hear that you had such a smooth experience managing your new cover.
Welcome to Tower!
Tower Team
so easy to do online
22 July 2026
Reply from Tower
Hi Peter,
Thanks for your feedback of our online portal - we're glad to hear you found the process easy to follow.
Thanks,
Tower Team
Awesome service
28 June 2026
Reply from Tower
Hi Lavender,
Thank you for your feedback - we're thrilled to hear our team left such a positive interaction on you recently!
Warm regards,
Tower Team
Reply from Tower
Kia Ora BalhamTuri,
Thank you for sharing your experience with our team - we appreciate your kind words.
Thanks,
Tower Team
clear and helpful
18 July 2026
Reply from Tower
Hi Simon,
Thanks for your feedback - we appreciate your kind words.
Warm regards,
Tower Team
Always available not a long wait time…
Always available not a long wait time when calling
Very helpful customer services and always looking to save me the consumer money
Very happy member of tower insurance
23 July 2026
Reply from Tower
Hi David,
Thank you for your wonderful review! We're delighted to hear you had such a positive experience.
Thanks,
Tower Team
Awesome Price
Really user friendly and price didn't go up by much this year. Keep up the good work
23 July 2026
Reply from Tower
Hi Ged,
Thanks for taking the time to leave us a review - we're pleased to hear you appreciate the cover and premiums didn't change too much for you!
Thanks,
Tower Team
Reply from Tower
Hi Lisa,
Thank you for your kind feedback! We're delighted to have left a positive impression on you.
Warm regards,
Tower Team
Reply from Tower
Hi Victor,
Thank you for your review - we appreciate it!
Warm regards,
Tower Team
The service and easy access for my car…
The service and easy access for my car insurance were great. Insurance costs surely have gone up, though.
22 July 2026
Reply from Tower
Hi Tania,
Thanks for your review! We're delighted to hear that you were impressed with the service and cover.
Warm regards,
Tower Team
Coverage for our new home was easily…
Coverage for our new home was easily handled from the comfort of our couch in the US!
22 July 2026
Reply from Tower
Hi Alan,
Congratulations on your new home! We're delighted to hear that you found the quote to buy process so easy to organise - even from overseas!
Welcome onboard!
Thanks,
Tower Team
Reply from Tower
Hi Baden,
Thank you for your kind feedback! We appreciate you taking the time to leave us a review of your experiences.
Thanks,
Tower Team
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